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Simple troubleshooting
Simple troubleshooting
Problem
Strongly fluctuating coffee
or milk froth quality (e.g.
fluctuation in quantity or
milk froth spraying).
Drinks cannot be
dispensed.
The drink runs out at
the entire outlet during
dispensing.
Too little milk froth, none
at all, or the milk system
is not taking in any milk.
The personally selected
volume is not reached.
Coffee dispensing slows
to a trickle or stops
completely.
Hot water milky or tastes
of coffee.
Coffee has no "crema".
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Cause
Build-up of limescale in the
appliance.
The suction pipe is blocked.
Beverage outlet or one of the
3 connections are blocked.
Lower part of the beverage
outlet is missing.
Build-up of limescale in the
appliance.
Beverage outlet or one of the
3 connections are blocked.
Milk not suitable for foaming.
Beverage outlet or the milk
tubes are not correctly
assembled.
The suction pipe is blocked.
Coffee is ground too finely.
Preground coffee is too fine.
Heavy build-up of limescale in
the appliance.
The brewing unit is soiled.
Milk tube has not been
removed.
Milk or coffee residue in the
beverage outlet.
Unsuitable type of coffee.
The beans are no longer fresh. Use fresh beans.
The grinding level is not
suitable for the beans.
Solution
Descale the appliance accord-
ing to the instructions, see the
section "Service programmes".
Clean the suction pipe.
Clean the beverage outlet and
the connections.
Attach the lower part, see the
section "Cleaning the milk
system".
Descale the appliance accord-
ing to the instructions, see the
section "Service programmes".
Clean the beverage outlet and
the connections.
Do not use milk that has
already been boiled. Use cold
milk with a fat content of at
least 1.5%.
Moisten the individual parts and
put them together again.
Clean the suction pipe.
Adjust the grinding level to a
coarser setting. Use a coarser
ground coffee.
Descale the appliance accord-
ing to the instructions, see the
section "Service programmes".
Clean brewing unit, see chapter
"Cleaning the brewing unit".
Remove the milk tube from the
milk container.
Clean the beverage outlet.
Use a type of coffee with a higher
proportion of robusta beans.
Adjust the grinding unit to a
finer setting.
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