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Kortho qic i series User Manual

Thermal transfer printer
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MANUAL
QiC i-series
Thermal Transfer Printer
English
Edition:
H325 IAE
Rev.: 004

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  • Page 1 MANUAL QiC i-series Thermal Transfer Printer English Edition: H325 IAE Rev.: 004...
  • Page 2 In light of continuous development and improvement, Korthofah BV reserves the right to modify the specifications without prior notice. The figures printed in this manual may slightly differ from the Kortho QiC i–series thermaltransfer printers. Information in this document is subject to change without notice.

  • Page 3: Preface

    A notice with useful information for the user in relation to the product. It attends the user to possible problems. Note: Gives the user suggestions and helps the work to be carried more rapidly. kortho H325 IAE QiC i-series Rev.: 004...

  • Page 4: Glossary

    Ribbon: Thermal transfer ribbon, pigment carrier foil. Sensor: A product detection device connected to the control unit. Substrate: This is the material to print on, e.g. packaging foil. kortho QiC i-series H325 IAE Rev.: 004...

  • Page 5: Table Of Contents

    4.1.2 Caution messages .................... 4-1 4.1.3 Beware messages .................... 4-2 4.1.4 Notes ........................ 4-3 Control unit......................... 4-4 4.2.1 General information ..................4-4 4.2.2 Power supply ....................4-4 4.2.3 Precautions before power-up ................4-6 kortho H325 IAE QiC i-series Rev.: 004...
  • Page 6 8.4.4 Deleting a label ....................8-10 8.4.5 Showing a preview ..................8-11 Magazine handling ......................8-12 8.5.1 Removing the magazine ................. 8-12 8.5.2 Placing the magazine ..................8-12 8.5.3 (Re)placing ribbon ..................8-13 kortho QiC i-series H325 IAE Rev.: 004...
  • Page 7 Coding unit ..................... 11-1 11.1.3 Control unit ..................... 11-1 11.1.4 Sensor devices ....................11-1 11.1.5 Ribbon ......................11-1 11.2 Disposal ........................... 11-2 11.2.1 Disposal method ..................... 11-2 11.2.2 Waste separation ................... 11-2 Index kortho H325 IAE QiC i-series Rev.: 004...
  • Page 8 Appendix D Connections ...................... D-1 Appendix E NiceLabel driver tutorials .................. E-1 Appendix F Quick reference ....................F-1 Appendix G Error list ......................G-1 Appendix H EC Declaration of conformity ................H-1 kortho viii QiC i-series H325 IAE Rev.: 004...

  • Page 9: Introduction

    Korthofah BV does not accept any liability for damage to the equipment or personal injury resulting from improper use of the equipment or improper maintenance. Neither does Korthofah BV accept any liability for the normal wear-and-tear of the equipment. kortho H325 IAE QiC i-series...

  • Page 10: Specifications

    Coding unit QiC 107i 107x107 The ambient temperature must be between 5 °C and 40 °C, with a relative humidity between 10% and 90% (non-condensing). Use only Kortho thermal transfer ribbon for this printer. 1.4.2 Control unit Fig. 1.2 Control unit, global dimensions...

  • Page 11: Ribbon

    In order to guarantee an optimum print result on each packaging material Korthofah BV supplies a wide range of different ribbon types. In addition, ribbons are available in a variety of colours. Back coating Carrier film Ink/pigment kortho H325 IAE QiC i-series Rev.: 004...

  • Page 12: Label Features

    Label download: Through Ethernet or a USB thumbdrive. Ethernet can be used to download a label to the print memory. By using the USB thumbdrive a lot of labels can be copied to the kortho QiC i-series H325 IAE Rev.: 004...

  • Page 13: Life Span

    The printer should be installed on a low vibration location. It is recommended that the coding unit is protected from shock and vibration, as this will have severe impact on the printed label quality and printhead life. kortho H325 IAE QiC i-series...
  • Page 14 INTRODUCTION kortho QiC i-series H325 IAE Rev.: 004...

  • Page 15: Technical Description

    The coding unit is connected to the control unit. All connections between printer and peripheral devices are made on the control unit i.e. print request signal, alarm signals and Ethernet connection. kortho H325 IAE QiC i-series...

  • Page 16: Coding Unit

    Magazine ribbon drive Magazine guide Printhead Fig. 2.3 Coding unit, interior parts front Finger guard Used ribbon Guide post New roll of ribbon Pressure roller Ribbon sensor roller Finger guard Fig. 2.4 Magazine, parts kortho QiC i-series H325 IAE Rev.: 004...
  • Page 17 Be careful when touching / exchanging the printhead. The printhead could be very warm and has some sharp edges on which one can cut oneself. If required a spare magazines can be used for very fast changeovers (e.g. during a production run). kortho H325 IAE QiC i-series...

  • Page 18: Control Unit

    The printer requires an air supply that is clean and dry (ISO 8573-1:2010 [4:4:3]). The air pressure should be set to 0,4 MPa (4 bar) for the QiC 30i and 53i and to 0,5 MPa (5 bar) for the QiC 107i. kortho QiC i-series H325 IAE Rev.: 004...

  • Page 19: Label Design

    It runs on an IBM-compatible PC with Microsoft Windows NT, 2000, XP, 7 or 8 installed. For full details on installing and using the package, see the separate QiC Draw manual. Fig. 2.9 QiC Draw main window kortho H325 IAE QiC i-series Rev.: 004...

  • Page 20: Nicelabel

    TECHNICAL DESCRIPTION 2.5.2 NiceLabel Labels can also be created by using NiceLabel or any other windows based program using the Kortho printer driver for NiceLabel. When using this driver in combination with the NiceLabel software one can use the full options this software program offers including variable text and data fields. One should note that using the NiceLabel Windows driver in combination with any other program will limit the label item options to fixed items.

  • Page 21: Print Process Description

    The printhead consists of an alumina ceramic base plate. This base plate is covered by a glass layer, a heater line layer and finally an abrasion-resistant ceramic coating. The structure and materials chosen guarantee a high quality print and an optimal life time of the printhead. kortho H325 IAE QiC i-series...

  • Page 22: Coding Unit

    Residue: The build-up of residue—or foreign materials—may occur with improper maintenance, incorrect cleaning agents, inferior substrate or incorrect application setup. Aggressive cleaning requires the use of Kortho’s specially-formulated cleaning swabs. Coding unit The coding unit can be positioned in almost any position. When positioning the system it is important to take the following issues into account: ...

  • Page 23: Menu Structure

    The standard factory setting for the menu is portrait mode. Alternatively the screen can be displayed in landscape mode. The screen can be rotated by steps of 90 degrees, see section 8.6.1. Fig. 3.2 Screen layout, main menu landscape kortho H325 IAE QiC i-series Rev.: 004...

  • Page 24: Led Indicators On Control Unit

    Blinking green: No label loaded.  Fast blinking green: Internal data communication activity.  Constant orange: Ribbon break, head unlocked or printer fault.  Blinking orange: Low ribbon warning.  Blinking red/orange: System reset. kortho QiC i-series H325 IAE Rev.: 004...

  • Page 25: Keyboard

    Drag your finger to the left or right to select the character of choice. Alternative alphanumerics Fig. 3.5 First keyboard screen, alternative alphanumerics An alternative way to select a digit is to touch the numeric and special characters button. The second keyboard screen will appear. kortho H325 IAE QiC i-series Rev.: 004...
  • Page 26 Touch the FX button. The screen as shown in Fig. 3.7 will appear. Touch one of the + buttons and enter the data to be stored (only one line can be stored), see Fig. 3.8. kortho QiC i-series H325 IAE...
  • Page 27 The text in a button can be deleted or modified later on. A text placed by using the third keyboard screen will be treated as normal text, so the text can be deleted or modified if required. kortho H325 IAE QiC i-series...
  • Page 28 To return to the third screen touch the FX button. Beside the standard keyboards there is a numeric keyboard available for all numeric items/entries, see figure Fig. 3.11. Backspace Enter Fig. 3.11 Numeric keyboard kortho QiC i-series H325 IAE Rev.: 004...

  • Page 29: System Information

    The firmware versions installed on the control unit can be displayed on screen by pressing System Info in the Information menu. Fig. 3.12 Entering the System information screen 3.4.6 Menu structure Fig. 3.13 Standard menu structure Refer to Appendix F for a full-scale sheet of the menu structure. kortho H325 IAE QiC i-series Rev.: 004...
  • Page 30 PRINT PROCESS DESCRIPTION kortho 3-10 QiC i-series H325 IAE Rev.: 004...

  • Page 31: Safety

    If too much heat is applied to the ribbon it may not adhere correctly or potentially the print head could be damaged.  Always use the lowest density setting possible, this as the lifetime of the printhead will be influenced by the density setting. kortho H325 IAE QiC i-series Rev.: 004...

  • Page 32: Beware Messages

    One can slow the number of prints per minute down by increasing the delay value. This is only a diagnostic function and should only be used by qualified personnel. This is only a diagnostic function and should only be used by qualified personnel. kortho QiC i-series H325 IAE...

  • Page 33: Notes

    9.8.  The printer is supplied with a set of internal fonts installed. The fonts shown in the picture above are the pre-installed fonts. These fonts can be replaced by other fonts using QiC Draw. kortho H325 IAE QiC i-series...

  • Page 34: Control Unit

    The power supply must comply with the power supply information that is written on the back of the control unit, see Fig. 4.2 and refer to Appendix A. Power supply label Contact details Identification label Fig. 4.2 Power supply information kortho QiC i-series H325 IAE Rev.: 004...
  • Page 35 SAFETY Verify that no significant potential difference exists between the single-phase protective earth of the printer and the frame ground of the host machine. kortho H325 IAE QiC i-series Rev.: 004...

  • Page 36: Precautions Before Power-Up

    DO NOT operate the printer when any cover is removed.  DO NOT LEAVE tools, screws or other parts inside the control unit when re-assembling the equipment.  USE all four screws to fasten the covers. kortho QiC i-series H325 IAE Rev.: 004...

  • Page 37: Anti-Static Precautions

    (ESD) precautions being taken. The ESD precautions involve the use of a grounded wrist strap and/or antistatic work mat. During installation, servicing and handling of a printed circuit board it must be protected from electrostatic discharges. kortho H325 IAE QiC i-series Rev.: 004...

  • Page 39: Transport & Storage

    For movement within a building: Keep the coding unit upright with the printhead in its upper position to avoid the printhead gets damaged during the transport. Avoid shocks and vibrations during the transport. kortho H325 IAE QiC i-series Rev.: 004...

  • Page 40: Pre-Storage Procedure

    Always wash hands thoroughly after handling and before eating, drinking, or using tobacco products. Avoid inhalation of ink particles, in case of flaking. Storage : Keep in a dry and cool place. kortho QiC i-series H325 IAE Rev.: 004...

  • Page 41: Transport Information

    Refer to the latest Material Safety Datasheet for more detailed and accurate information. The product is not subject to transport regulations (ADR/RID, IATA and IMO). Keep the ribbon in a closed box in a dry place and cool place. This is valid for all kinds of transport. kortho H325 IAE QiC i-series...
  • Page 42 TRANSPORT & STORAGE kortho QiC i-series H325 IAE Rev.: 004...

  • Page 43: Installation

    Printer bracket, see section 6.3.1 and 6.3.2.  Air reducer, see section 6.3.3. Unpacking 6.2.1 Coding unit The coding unit consist of two main parts, the printer body that hold the printhead and the magazine that holds the ribbon. kortho H325 IAE QiC i-series Rev.: 004...

  • Page 44: Control Unit Tsc12

    The cleaning set (167131) consists of a box with 25 cleaning swab sticks for cleaning the thermal printhead (each swab contains cleaning liquid). Break the hollow stick to moisten the swab. CAUTION: Always follow the Safety guidelines presented in the SDS of the cleaning solution used. kortho QiC i-series H325 IAE Rev.: 004...

  • Page 45: Mounting The Coding Unit

    6.3.2 Substrate adjustment On intermittent packaging machines the substrate stops and starts at (ir)regular intervals. The printer is provided with a print request on these machines during the interval that the substrate has stopped. kortho H325 IAE QiC i-series Rev.: 004...

  • Page 46: Air Supply

    Connect the interface cable to the interface port (X3). Connect the control/data cable, between the control unit and the coding unit (fixed length). Connect the control unit the local network if required (X2 - optional). Connect the mains supply (X1). kortho QiC i-series H325 IAE Rev.: 004...

  • Page 47: Commissioning

    Place the magazine in the coding unit. Use the guide post (5) to place the magazine properly. Lock the magazine by pushing the magazine handle in and turning it anti-clockwise. Fig. 7.2 Ribbon path label. kortho H325 IAE QiC i-series Rev.: 004...

  • Page 48: Aligning The Printhead To The Platen

    This will result in maximum spring pressure while allowing adjustment during printing. 12. Place the magazine, lock the magazine. 13. Fasten the spring function lock screw Fig. 7.4 (7) of the adjustment block. kortho QiC i-series H325 IAE...

  • Page 49: Preparing The Control Unit

    14. Proceed with the next section, section 7.3. 7.3 Optimising the print quality The quality of the print is determined by a combination of printhead pressure, print speed, print density (contrast), preheat setting and alignment between printhead and the platen. kortho H325 IAE QiC i-series Rev.: 004...
  • Page 50 Note: Printing the Grid test label with a low density setting (e.g. 10%) makes it easier to see if the printhead is level with the platen. kortho QiC i-series H325 IAE Rev.: 004...

  • Page 51: User Settings

    Alternatively create a Report file, see section 9.2.6 and store it in a place where it can be found if needed e.g. the main label folder on the label design PC. kortho H325 IAE QiC i-series...
  • Page 52 Cassette, serial number Production plant Production line Type of substrate (product) / Ribbon type Production / print rate Cycles / min Ambient temperature (min, max) °C (min) / °C (max) Fig. 7.9 Printer environment information kortho QiC i-series H325 IAE Rev.: 004...

  • Page 53: Operation

    Check whether the printer is ready to print, the LED indicators on the coding unit should show a blue light (power on) and a green light (label selected). Access the desired menu function by pressing the appropriate function button. kortho H325 IAE QiC i-series...

  • Page 54: Operational

    NiceLabel driver, see subsection 2.5. These labels can contain operator input fields, which should be filled out by the operator at the start of the print session. Refer to subsection 3.4.4 for the available keyboard options. kortho QiC i-series H325 IAE...

  • Page 55: Text Item Input Menu

    To delete characters, select the characters that need to be deleted and touch Backspace. Alternatively, place the cursor behind the characters that need to be deleted and touch Backspace to remove character by character. Touch Enter to confirm the Operator input. kortho H325 IAE QiC i-series Rev.: 004...

  • Page 56: Date Advance Input Menu

    To delete digits, select the digits that need to be deleted and touch Backspace. Alternatively, place the cursor behind the digits that need to be deleted and touch Backspace to remove the text digit by digit. Touch Enter to confirm the Operator input. kortho QiC i-series H325 IAE Rev.: 004...

  • Page 57: Number Start Value Input Menu

    To delete (a) digit(s), select the digit(s) that need to be deleted and touch Backspace. Alternatively, place the cursor behind the digit(s) that need to be deleted and touch Backspace to remove the text digit by digit. Touch Enter to confirm the Operator input. kortho H325 IAE QiC i-series Rev.: 004...

  • Page 58: Label Management

    USB thumbdrive directly in the control unit. Using an extension cable can cause EMC interference. Touch the Copy label button. The contents of the label memory is displayed and a further two buttons will appear, Copy and Cancel. kortho QiC i-series H325 IAE...
  • Page 59 Select the Paste button. The selected USB thumbdrive labels will now be copied to the control unit. If a label name already exists in the label memory the Overwrite label message will appear on screen. kortho H325 IAE QiC i-series...
  • Page 60 12. When there is not enough memory available for the labels to be copied, an insufficient memory message appears on screen. Copying ‘new’ labels is only possible when some ‘old’ labels are deleted or the memory is cleared. Refer to the next subsections 8.4.4. kortho QiC i-series H325 IAE...

  • Page 61: Moving A Label

    Select Management in the Main menu. Fig. 8.12 Move label menu Touch the label file or folder which needs to be moved in the lower window. Touch Move, the following screen will appear. kortho H325 IAE QiC i-series Rev.: 004...

  • Page 62: Deleting A Label

    Select Management in the Main menu. Fig. 8.14 Delete label menu Touch the label file or folder that needs to be deleted in the lower window. Touch Delete, the following screen will appear. kortho 8-10 QiC i-series H325 IAE Rev.: 004...

  • Page 63: Showing A Preview

    Touch Preview again to show a 1:4 picture; Touch Preview again to show a 1:2 picture. When the label is larger than the screen, one can use the touchscreen to drag the preview around. kortho 8-11 H325 IAE QiC i-series...

  • Page 64: Magazine Handling

    Check whether all LEDS are system ready (Status LED Green, Power LED blue). If not paused, set the system in pause mode. Make a test print by pushing the button again. Set the system in run mode, the printer is now ready for printing. kortho 8-12 QiC i-series H325 IAE...

  • Page 65: Re)Placing Ribbon

    (the reset procedure is completed when the LED flashes green/orange). 12. The printer is now ready for printing. Adjusting printer settings Touch the Settings icon located at the bottom of the screen. The following status screen is shown. kortho 8-13 H325 IAE QiC i-series...

  • Page 66: System Settings

    OPERATION Fig. 8.20 Settings menu 8.6.1 System settings To change the system settings touch the System button at the top of the screen. Fig. 8.21 System settings menu kortho 8-14 QiC i-series H325 IAE Rev.: 004...
  • Page 67 Touch Ok to confirm and store the new settings. System language Touch the blue button that shows System language. Fig. 8.23 System language selection menu Touch the language button to select another language. kortho 8-15 H325 IAE QiC i-series Rev.: 004...
  • Page 68 The language set as Date language is used to print the Months and Day of the week (e.g. when set to English: Monday, Mon, January, Jan. When set to Dutch: Maandag, Maa, Januari, Jan). Touch the Date language button. kortho 8-16 QiC i-series H325 IAE Rev.: 004...
  • Page 69 Touch the language button to select another language. Screen orientation Touch the blue button that shows Screen orientation. Fig. 8.26 Screen orientation selection menu Touch the desired screen orientation. The system will ask if it should reboot. kortho 8-17 H325 IAE QiC i-series Rev.: 004...
  • Page 70 The print engine is ready to print before user interface has completely booted. As soon as the print engine is ready the printer will make a print as soon as a print request signal is applied. kortho 8-18 QiC i-series H325 IAE Rev.: 004...

  • Page 71: Rollover Hour

    The default setting is Off, which means the date will turn over to the next day at 24:00. If e.g. the date needs to change at 03:00 the Rollover hour needs to be set to 3. Fig. 8.29 Rollover hour selection menu kortho 8-19 H325 IAE QiC i-series...

  • Page 72: Printer Settings

    The value is always between 1000 and 1500Ohm. CAUTION: If the print head resistance is set incorrectly the print head can be damaged resulting in a poor print quality or no print at all. kortho 8-20 QiC i-series H325 IAE...

  • Page 73: Signal Settings

    8.6.3 Signal settings To change the signal settings touch the Signal button. CAUTION: These settings will be set during installation; only a trained engineer should change them. kortho 8-21 H325 IAE QiC i-series Rev.: 004...
  • Page 74 Alarm output The output signal tells the host machine that an error has occurred which requires user attention. This signal can be set to be active high or active low. kortho 8-22 QiC i-series H325 IAE...

  • Page 75: Network Settings

    To make sure the settings will match the network settings, always talk to the network administrator for help integrating the printer into the company network. Touch the Network button to open network settings menu. kortho 8-23 H325 IAE QiC i-series...
  • Page 76 Enter the desired value (do not forget to enter the decimal points). Confirm with Enter. Reboot the system to activate the new network settings. When one doesn’t reboot the system immediately, the old settings will remain active until the next boot-up. kortho 8-24 QiC i-series H325 IAE...

  • Page 77: Label Settings

    The distance between the characters in a text can be enlarged (inter character spacing). All text in a label is altered by this value. The units are 1/12 mm. Re-select the label to effectuate this change. kortho 8-25 H325 IAE QiC i-series Rev.: 004...
  • Page 78 Mirror flips the printed label along the width of the print head. 180 rotates the label 180 degrees around the º centre of the print head. Mirror / 180 combines the other two rotations. Normal Mirror 180º Mirror + 180º Fig. 8.37 Orientation setting kortho 8-26 QiC i-series H325 IAE Rev.: 004...

  • Page 79: Print Settings

    If not enough heat is applied to the ribbon, the pigment that makes up the printed label may not adhere correctly to the product. If too much heat is applied to the ribbon it may not adhere correctly or potentially the print head could be damaged. kortho 8-27 H325 IAE QiC i-series Rev.: 004...

  • Page 80: Print Quantity

    If the substrate normally starts moving after a print, the system will attempt to make a print on the substrate which could be moving. In that case, the possibility exists that the substrate will break, the ribbon will break or other errors will occur. kortho 8-28 QiC i-series H325 IAE Rev.: 004...

  • Page 81: Diagnostics / Troubleshooting

    For diagnostic reasons and for setting up the printer two test labels are factory programmed. These labels cannot be deleted from the system. To select a test label: Touch the Test Labels button. kortho H325 IAE QiC i-series Rev.: 004...
  • Page 82 Touch either of the Load buttons to load a test label. Grid loads a grid pattern test label and Test label loads a Kortho test label containing items like text, date, number and barcode. The Test label loaded message will be displayed on screen.

  • Page 83: Printer

    Head voltage – indicates the voltage applied to the printhead. This printhead drive voltage is generated by a formula that contains the density setting and printhead resistance. 48V PSU – indicates the voltage supplied by the 48V power supply. kortho H325 IAE QiC i-series...
  • Page 84 Ribbon left - the length of remaining ribbon on the magazine, measured in metres. IP Address/Subnet/Gateway – the set network addresses of the control unit. Software Touch the Software button to show the installed firmware and software versions. Fig. 9.7 Software and firmware version screen. kortho QiC i-series H325 IAE Rev.: 004...
  • Page 85 Error 5 in Fig. 9.8. Fig. 9.8 Error-Warning list Touch the Ok button to return to the Diagnostics menu. kortho H325 IAE QiC i-series Rev.: 004...

  • Page 86: Fonts

    Touch Diagnostics to enter the diagnostics menu in which various system checks can be performed. Beware: System Diagnostics should only be run when the system is paused. Often the tests require that the system air supply is attached. Only a trained service engineer should run these tests. kortho QiC i-series H325 IAE Rev.: 004...
  • Page 87 The external inputs can be checked using a service tool or attached peripheral device. To test the external inputs: Select IO Feedback and activate the attached peripheral device (sensor or other device) or Use a service device to activate the inputs. kortho H325 IAE QiC i-series Rev.: 004...

  • Page 88: Test

    This function can be used to make test prints to verify and to optimize the print quality. This can be done with the current label but it is better to use a Test label, see section 9.1.1. Touch Test to enter the menu that contains the print test functions. Fig. 9.12 Test menu kortho QiC i-series H325 IAE Rev.: 004...

  • Page 89: Reset Ribbon

    The ribbon length will be reset to the set Ribbon length, see section 8.6.2. Touch the Reset Ribbon button to enter the reset ribbon menu. Touch Reset to start the reset procedure. Fig. 9.13 Reset Ribbon menu Touch Yes to confirm resetting of the ribbon length. kortho H325 IAE QiC i-series Rev.: 004...

  • Page 90: Information

    Fig. 9.15 General information screen Model - model of the printer connected to the control unit. Label - the name of the currently loaded label. Date - system date of the control unit. kortho 9-10 QiC i-series H325 IAE Rev.: 004...

  • Page 91: System Info

    WinOS Version - the build version of the image that is used to flash the user interface hardware. IP Address/Subnet/Gateway – the set network address of the control unit. Free disk space – the space that’s still available for downloading new labels in the control unit. kortho 9-11 H325 IAE QiC i-series Rev.: 004...

  • Page 92: Health

    CAUTION: Do not use an extension cable for connecting the USB thumbdrive to the control unit, but place the USB thumbdrive directly in the control unit. Using an extension cable can cause EMC interference. kortho 9-12 QiC i-series H325 IAE...
  • Page 93 Touch the Yes button to start the upgrade process. Fig. 9.19 Upgrade in progress screen The system will upgrade in less than 20 seconds. Reboot the system to finish the installation process. kortho 9-13 H325 IAE QiC i-series Rev.: 004...

  • Page 94: Backup

    USB thumbdrive directly in the control unit. Using an extension cable can cause EMC interference. 2. Touch the Backup button. 3. Enter a suitable name for the backup folder. Fig. 9.21 Enter Backup name 4. Touch the Enter button to save the backup. kortho 9-14 QiC i-series H325 IAE Rev.: 004...
  • Page 95 6. While creating the backup folder and backing up the labels a timer icon will be shown on screen. Fig. 9.23 Backup in progress 7. Wait until the message that the backup was successful appears on screen. kortho 9-15 H325 IAE QiC i-series Rev.: 004...

  • Page 96: Report

    To generate a report 1. Insert a USB thumbdrive and wait for 4 seconds so it can be detected and mounted. 2. Touch the Report button. 3. Enter a suitable <name> for the report. kortho 9-16 QiC i-series H325 IAE...
  • Page 97 5. If the name already exists a file overwrite message will be displayed. Touch Yes and the report files will be overwritten. Touch No and the report operation will be cancelled. Fig. 9.26 Report overwrite 6. Wait until the message that the Report Saved appears on screen. kortho 9-17 H325 IAE QiC i-series Rev.: 004...

  • Page 98: Screen Calibration

    1. Touch the calibration screen which appears on screen just after the timer icon and just before the user interface starts up. 2. Follow the instructions on screen (touch the centre and the 4 corners). Fig. 9.28 Calibration screens kortho 9-18 QiC i-series H325 IAE Rev.: 004...

  • Page 99: Fault Finding

    Check whether the label is ok by opening it in the label design program. Alternatively create the label again and try to download it again. If the problem remains present contact your local dealer. kortho 9-19 H325 IAE QiC i-series...

  • Page 100: Coding Unit

    Check the error displayed by the control unit. showing a fault. error message is displayed on the user interface. It is hard to remove Check whether the guideposts are bent. If so the magazine may kortho 9-20 QiC i-series H325 IAE Rev.: 004...
  • Page 101 Manually move the printhead and check for any obstruction. Make sure the carriage can travel the complete length of the maximum label height Ensure the label is not too large for the printer (max 30mm length). kortho 9-21 H325 IAE QiC i-series Rev.: 004...

  • Page 102: Print Request Signal Sensor

    When problems occur the system will generally report an error message. The error message will be displayed on screen. As example see Fig. 9.29. Depending on the kind of error, the alarm output will also be set. Besides error messages the system will also report several warnings. kortho 9-22 QiC i-series H325 IAE Rev.: 004...

  • Page 103: Poor Print Quality

    The printhead has been worn out on the edges due to the narrower ribbon and changed from 35mm to requires replacing. 55mm as a wider label needs to be printed. The printed labels shows faint areas about 35mm apart. kortho 9-23 H325 IAE QiC i-series Rev.: 004...
  • Page 104 Grid test label printed with white lines in the print (print direction is from top to bottom) Fig. 9.31 Grid test label printed with print speed too high (a speed peak at start of print) kortho 9-24 QiC i-series H325 IAE...

  • Page 105: Maintenance

    Before removing the printhead the power and air should be disconnected. All maintenance should be carried out by qualified personnel, preferably those that have attended the formal training session offered by Korthofah. Refer to section 10.5. kortho 10-1 H325 IAE QiC i-series Rev.: 004...

  • Page 106: Platen

    Ribbon movement sensor spring Ribbon sensor roller Fig. 10.3 Magazine cleaning Make sure the pressure roller can move freely and firmly towards the ribbon movement sensor roller. Clean the pressure roller arm if required. kortho 10-2 QiC i-series H325 IAE Rev.: 004...

  • Page 107: Weekly Maintenance

    The enclosed Thermal Printhead is a static sensitive device. In order to avoid potential damage to the Printhead please ensure anti-static precautions are observed throughout the installation procedure. Korthofah cannot be held responsible for damage to the printhead caused by mishandling. kortho 10-3 H325 IAE QiC i-series...

  • Page 108: Printhead Replacement

    3. Disconnect the cable plug from the thermal printhead socket. CAUTION: The cable plug should be gently taken out of the printhead socket taking care not to pull directly on the wires. kortho 10-4 QiC i-series H325 IAE Rev.: 004...

  • Page 109: Updating Firmware And Software

    The firmware and software can be updated. Only the user interface software can be updated by the user, see section 9.2.4. Only service engineers, qualified by Korthofah BV, can and are allowed to update the other software and firmware versions. kortho 10-5 H325 IAE QiC i-series Rev.: 004...
  • Page 110 MAINTENANCE kortho 10-6 QiC i-series H325 IAE Rev.: 004...

  • Page 111: Dismantling & Disposal

    1. Recycle or dispose of waste in compliance with current local legislation, preferably via a certified collector or company. Do not contaminate the ground or water with waste, do not dispose of waste into the environment. kortho 11-1 H325 IAE QiC i-series Rev.: 004...

  • Page 112: Disposal

    The remaining materials consist mainly of anodized aluminium and stainless steel. The remaining materials must be delivered to a certifeit waste recycling company. kortho 11-2 QiC i-series H325 IAE...

  • Page 113: Index

    1-1, 1-5, 4-3, 8-6, 8-7, 8-8, 9-20 print 1-1, 1-4, 3-1, 9-20 menu structure 3-2, 3-9 operator 1-1, 1-4, 3-2, 3-4, 6-4, 8-2, 8-3, 8-4, 8-5, 8-6, 8-18, 8-20 orientation 8-17, 8-18, 8-26 kortho H325 IAE QiC i-series Rev.: 004...
  • Page 114 3-1, 5-1, 5-2, 5-3, 9-21 trigger 3-4, 8-23 request 2-1, 3-1, 4-2, 4-3, 6-1, 6-3, 8-1, 8-2, 8-18, 8-27, 8-28, 9-24 voltage 1-3, 4-3, 4-4, 4-5, 9-3, 9-19 waste 11-1 kortho QiC i-series H325 IAE Rev.: 004...
  • Page 115 Delete label menu ......................... 8-10 Fig. 8.15 Delete label message ........................8-11 Fig. 8.16 Preview screen ..........................8-11 Fig. 8.17 Unlock magazine .......................... 8-12 Fig. 8.18 Lock magazine ..........................8-12 Fig. 8.19 Ribbon path........................... 8-13 kortho H325 IAE QiC i-series Rev.: 004...

  • Page 116: Iv Kortho Qic I-Series H325 Iae Rev

    Cleaning the printhead ......................... 10-1 Fig. 10.2 Platen composition ........................10-2 Fig. 10.3 Magazine cleaning ........................10-2 Fig. 10.4 Removing thermal printhead screws ................... 10-4 Fig. 10.5 Disconnect the cable plug form the printhead socket ..............10-5 kortho QiC i-series H325 IAE Rev.: 004...

  • Page 117: Specifications

    Power supply 30i and 53i Voltage rating 100-120Vac 200-240Vac Frequency rating 50 – 60 Hz Power rating 150VA max Current rating 1,55A 0,75A Inrush current <62A at 115Vac <135A at 230VA Fuse rating 2x T3,15A 250 Vac kortho H325 IAE QiC i-series Rev.: 004...
  • Page 118 Logic, Code 2 of 5 IATA, Code 2 of 5 Industrial, Code 2 of 5 Matrix, Code 2 of 5, Code 3 of 9 (Code39) Ascii, Code 3 of 9 (Code39), Code 93 Ascii, Code 93, Code128 kortho QiC i-series H325 IAE Rev.: 004...
  • Page 119 Text, start value of a counter/number, offset of a date. Label download Through Ethernet or a USB thumbdrive. Storage capacity The control unit memory size for storing labels is 55MB (approximately 570 labels of the maximum label size). kortho H325 IAE QiC i-series Rev.: 004...
  • Page 120 APPENDIX A, SPECIFICATIONS kortho QiC i-series H325 IAE Rev.: 004...
  • Page 121 Appendix B Dimensions Coding unit 30i ........................... B-2 Coding unit 53i ........................... B-3 Coding unit 107i ......................... B-4 Control unit ..........................B-5 Standard bracket ........................B-6 kortho H325 IAE QiC i-series Rev.: 004...

  • Page 122: Appendix B Dimensions

    APPENDIX B, DIMENSIONS Coding unit 30i Dimensions are metric [mm] kortho QiC i-series H325 IAE Rev.: 004...

  • Page 123: Coding Unit 53I

    APPENDIX B, DIMENSIONS Coding unit 53i Dimensions are metric [mm] kortho H325 IAE QiC i-series Rev.: 004...

  • Page 124: Coding Unit 107I

    APPENDIX B, DIMENSIONS Coding unit 107i Dimensions are metric [mm] kortho QiC i-series H325 IAE Rev.: 004...

  • Page 125: Control Unit

    APPENDIX B, DIMENSIONS Control unit Dimensions are metric [mm] kortho H325 IAE QiC i-series Rev.: 004...

  • Page 126: Standard Bracket

    APPENDIX B, DIMENSIONS Standard bracket Dimensions are metric [mm] kortho QiC i-series H325 IAE Rev.: 004...

  • Page 127: Part Lists & Illustrations

    Control unit TsC12, QiC 30i ....................C-26 Control unit TsC12, QiC 53i ....................C-28 Control unit TsC12, QiC 107i .................... C-30 Standard bracket L=520 and L=620 ..................C-32 Standard bracket L=520 ....................C-32 Standard bracket L=620 ....................C-32 kortho H325 IAE QiC i-series Rev.: 004...
  • Page 128 165728 Close tolerance screw 815299 PCB coding unit QiC 165871 Printhead QiC 30/53 815414 Magazine QiC 30i 322642 Stub carriage plate QiC 815678 Reducer 3 bar QiC 325344 Encoderstrip 30i 816254 Heating element D=4, 48V-10W kortho QiC i-series H325 IAE Rev.: 004...

  • Page 129: Appendix C Part Lists & Illustrations

    PART LISTS & ILLUSTRATIONS APPENDIX C, Coding unit QiC 30i, drawing A kortho H325 IAE QiC i-series Rev.: 004...
  • Page 130 C a b le m a g a z in e / s w it c h Q iC 3 0 1 6 6 0 5 2 J o in t r in g Q iC kortho QiC i-series H325 IAE...

  • Page 131: Coding Unit Qic 30I, Drawing A

    PART LISTS & ILLUSTRATIONS APPENDIX C, Coding unit QiC 30i, drawing B kortho H325 IAE QiC i-series Rev.: 004...
  • Page 132 166218 Spring encoder magazine 815372 Spool take-up QiC 30/53 166221 Torsion spring magazine QiC 815398 Spool feed-off QiC 30/53 321984 Rol encoder QiC 30/53 815611 Roller foilguide QiC 30/53 322741 Disc PTFE QiC kortho QiC i-series H325 IAE Rev.: 004...

  • Page 133: Magazine Qic 30I

    PART LISTS & ILLUSTRATIONS APPENDIX C, Magazine QiC 30i kortho H325 IAE QiC i-series Rev.: 004...

  • Page 134: Printhead Cylinder Qic 30I

    APPENDIX C, PART LISTS & ILLUSTRATIONS Printhead cylinder QiC 30i 815328 Printhead cilinder QiC 30i Line Part no. Description Line Part no. Description 165772 O-ring 8,0x1,5 Viton 165982 Solenoid valve QiC 165897 O-ring 11,0x1,5 Viton kortho QiC i-series H325 IAE Rev.: 004...
  • Page 135 PART LISTS & ILLUSTRATIONS APPENDIX C, Printhead cylinder QiC 30i kortho H325 IAE QiC i-series Rev.: 004...

  • Page 136: Coding Unit Qic 53I

    H e a tin g e le m e n t D = 4 , 4 8 V - 1 0 W 3 2 2 9 0 7 E n d o c e r s tr ip Q iC 5 3 /1 0 7 kortho C-10 QiC i-series H325 IAE Rev.: 004...

  • Page 137: Coding Unit Qic 53I, Drawing B

    PART LISTS & ILLUSTRATIONS APPENDIX C, Coding unit QiC 53i, drawing A kortho C-11 H325 IAE QiC i-series Rev.: 004...
  • Page 138 C a b le m a g a z in e / s w it c h Q iC 5 3 / 1 0 7 1 6 6 5 8 4 O - r in g 1 8 , 1 x 1 , 6 V it o n , g r e e n kortho C-12 QiC i-series H325 IAE Rev.: 004...
  • Page 139 PART LISTS & ILLUSTRATIONS APPENDIX C, Coding unit QiC 53i, drawing B kortho C-13 H325 IAE QiC i-series Rev.: 004...

  • Page 140: Magazine Qic 53I

    Roller foil encoder QiC 30/53 166892 Core QiC 30/53 815372 Spool take-up QiC 30/53 321984 Rol encoder QiC 30/53 815398 Spool feed-off QiC 30/53 322741 Disc PTFE QiC 815611 Roller foilguide QiC 30/53 kortho C-14 QiC i-series H325 IAE Rev.: 004...
  • Page 141 PART LISTS & ILLUSTRATIONS APPENDIX C, Magazine QiC 53iMagazine QiC 30i kortho C-15 H325 IAE QiC i-series Rev.: 004...

  • Page 142: Printhead Cylinder Qic 53I

    APPENDIX C, PART LISTS & ILLUSTRATIONS Printhead cylinder QiC 53i 815328 Printhead cilinder QiC 53i Line Part no. Description Line Part no. Description 165772 O-ring 8,0x1,5 Viton 165982 Solenoid valve QiC 165897 O-ring 11,0x1,5 Viton kortho C-16 QiC i-series H325 IAE Rev.: 004...
  • Page 143 PART LISTS & ILLUSTRATIONS APPENDIX C, Printhead cylinder QiC 53i kortho C-17 H325 IAE QiC i-series Rev.: 004...

  • Page 144: Coding Unit Qic 107I

    815299 PCB coding unit QiC 165728 Close tolerance screw 815439 Magazine QiC 107 322347 Cover QiC 53/107 815678 Reducer 3 bar QiC 322642 Stub carriage plate QiC 816254 Heating element D=4, 48V-10W 322907 Encoderstrip QiC 53/107 kortho C-18 QiC i-series H325 IAE Rev.: 004...
  • Page 145 PART LISTS & ILLUSTRATIONS APPENDIX C, Coding unit QiC 107i, drawing A kortho C-19 H325 IAE QiC i-series Rev.: 004...
  • Page 146 815624 Roller foilguide QiC 107 165839 O-ring 12,0x1,0 NBR 815637 Encoder disc 165982 Solenoid valve QiC 815681 Sensor encoder strip QiC 166052 Joint ring QiC 815932 Cable magazine/switch QiC 53/107 166584 O-ring 18,1x1,6 Viton, green kortho C-20 QiC i-series H325 IAE Rev.: 004...
  • Page 147 PART LISTS & ILLUSTRATIONS APPENDIX C, Coding unit QiC 107i, drawing B kortho C-21 H325 IAE QiC i-series Rev.: 004...

  • Page 148: Magazine Qic 107I

    Torsion spring magazine QiC 815385 Spool take-up QiC 107 167255 Core QiC 107 815401 Spool feed-off QiC 107 322741 Disc PTFE QiC 815624 Roller foilguide QiC 107 322767 Shaft spool take-up QiC kortho C-22 QiC i-series H325 IAE Rev.: 004...
  • Page 149 PART LISTS & ILLUSTRATIONS APPENDIX C, Magazine QiC 107i kortho C-23 H325 IAE QiC i-series Rev.: 004...

  • Page 150: Printhead Cylinder Qic 107I

    APPENDIX C, PART LISTS & ILLUSTRATIONS Printhead cylinder QiC 107i 815315 Printhead cilinder QiC 107i Line Part no. Description Line Part no. Description 165772 O-ring 8,0x1,5 Viton 165982 Solenoid valve QiC 165897 O-ring 11,0x1,5 Viton kortho C-24 QiC i-series H325 IAE Rev.: 004...
  • Page 151 PART LISTS & ILLUSTRATIONS APPENDIX C, Printhead cylinder QiC 107i kortho C-25 H325 IAE QiC i-series Rev.: 004...

  • Page 152: Control Unit Tsc12

    817052 Cable power supply/PX2 TsC8 167971 Touch panel TsC12 817065 Cable power supply/Filter QiC 167984 PCB TX28, TsC12 817399 Serieel cable TsC12 168054 Filter control box 3A 817822 CCU PX2 incl. software 322041 Gasket cover TsC8 kortho C-26 QiC i-series H325 IAE Rev.: 004...

  • Page 153: Control Unit Tsc12, Qic 30I

    PART LISTS & ILLUSTRATIONS APPENDIX C, Control unit TsC12, QiC 30i kortho C-27 H325 IAE QiC i-series Rev.: 004...
  • Page 154 167971 Touch panel TsC12 817065 Cable power supply/Filter QiC 167984 PCB TX28, TsC12 817399 Serieel cable TsC12 168054 Filter control box 3A 817822 CCU PX2 incl. software TsC12 322041 Gasket cover TsC8 kortho C-28 QiC i-series H325 IAE Rev.: 004...

  • Page 155: Control Unit Tsc12, Qic 53I

    PART LISTS & ILLUSTRATIONS APPENDIX C, Control unit TsC12, QiC 53i kortho C-29 H325 IAE QiC i-series Rev.: 004...
  • Page 156 817052 Cable power supply/PX2 TsC8 167971 Touch panel TsC12 817065 Cable power supply/Filter QiC 167984 PCB TX28, TsC12 817399 Serieel cable TsC12 168054 Filter control box 3A 818268 Main cable TsC12, 107i 322041 Gasket cover TsC8 kortho C-30 QiC i-series H325 IAE Rev.: 004...

  • Page 157: Control Unit Tsc12, Qic 107I

    PART LISTS & ILLUSTRATIONS APPENDIX C, Control unit TsC12, QiC 107i kortho C-31 H325 IAE QiC i-series Rev.: 004...

  • Page 158: Standard Bracket L=520 And L=620

    817262 Strip QiC support QiC 817107 Set frontplate support QiC Spare part / replacement part 817119 Set counter pressure plate 175x135 817081 Counter pressure plate 175x135 QiC i 817122 Set adjustment block support QiC kortho C-32 QiC i-series H325 IAE Rev.: 004...
  • Page 159 PART LISTS & ILLUSTRATIONS APPENDIX C, kortho C-33 H325 IAE QiC i-series Rev.: 004...
  • Page 160 APPENDIX C, PART LISTS & ILLUSTRATIONS kortho C-34 QiC i-series H325 IAE Rev.: 004...

  • Page 161: Connections

    X3 Schematic diagram (input) ....................D-3 X3 Schematic diagram (output) ....................D-4 X3 Circuit diagram (input) ......................D-5 X3 Circuit diagram (output) ......................D-6 X3 Schematics diagram User ....................D-7 Pneumatic circuit diagram 30i/53i/107i ..................D-8 kortho H325 IAE QiC i-series Rev.: 004...
  • Page 162 Mains Supply with switch and 2 fuses 3,15A (T) LAN connection RJ45, socket Interface connection (input/output) HD 26-ways, socket Encoder (not present at 30i printer) Preheat fuse 500mA (F) LABEL Partnumber, serialnumber and mains supply specification kortho QiC i-series H325 IAE Rev.: 004...
  • Page 163 APPENDIX D , CONNECTIONS X3 Schematic diagram (input) kortho H325 IAE QiC i-series Rev.: 004...
  • Page 164 APPENDIX D , CONNECTIONS X3 Schematic diagram (output) kortho QiC i-series H325 IAE Rev.: 004...
  • Page 165 APPENDIX D , CONNECTIONS X3 Circuit diagram (input) kortho H325 IAE QiC i-series Rev.: 004...
  • Page 166 APPENDIX D , CONNECTIONS X3 Circuit diagram (output) kortho QiC i-series H325 IAE Rev.: 004...
  • Page 167 APPENDIX D , CONNECTIONS X3 Schematics diagram User This diagram can be used to note the specific user settings. kortho H325 IAE QiC i-series Rev.: 004...
  • Page 168 APPENDIX D , CONNECTIONS Pneumatic circuit diagram 30i/53i/107i kortho QiC i-series H325 IAE Rev.: 004...

  • Page 169: Nicelabel Driver Tutorials

    Installation of the driver ......................E-9 Download a label through USB ..................E-10 Sending a label on a network ....................E-11 Introduction ........................E-11 Installation of the driver ...................... E-11 Sending a label on a network .................... E-11 kortho H325 IAE QiC i-series Rev.: 004...

  • Page 170: Appendix E Nicelabel Driver Tutorials

    This means that the driver (and with that the Kortho printers) can be controlled by all common Windows systems. Most ERP systems are also capable of printing to a Windows driver. This means that one could control all Kortho printers in a production plant by using 1 central ERP system (SAP, Microsoft Dynamics NAV etc.).

  • Page 171: Installation Of The Driver

    APPENDIX E , NICELABEL DRIVER TUTORIALS After checking the firmware version the compatible driver can be downloaded from the Kortho website (www.kortho.com). In general the following firmware-driver combinations are compatible:  Driver version: 4.6.63 (Build 3230) and higher  Minimal Printer Firmware version: V1.0-16032011 For firmware lower than this version, use driver version 4.6.44 or turn the two-way support off at the driver’s port setting.
  • Page 172 Optionally enter a Name for the port (So that the port is easily recognized, for example: X18_line). Enter the Port number (With a Kortho printer this is always 14322, this is the control unit’s fixed number). Click OK (A printer port will be created).
  • Page 173 11. Open the printer configuration screen in Windows. This is found in Windows “Start” or in “Start > Configuration screen”. The printer is added as shown below: 12. Right click on the printer and select Printer properties. kortho H325 IAE QiC i-series...

  • Page 174: Configuration Of The Driver

    1. Open the printer configuration screen in Windows. This is found in Windows “Start” or in “Start>Configuration screen”. 2. Right click on the printer and select Properties. 3. Select the tab Etik. Type. 4. Click New (Nieuw). Kortho QiC i-series H325 IAE Rev.: 004...
  • Page 175 10. Click New (Nieuw) again to add another label definition or click OK to close the screen. When designing a label in a designing program one can select the printer “Kortho X18_Line 1” and after that “X18 Label” as a label/tag/paper size (name depends on the label design program). The program will take the printers parameters of the selected label/tag/paper size into consideration.
  • Page 176 Summary The Kortho GraphicJet X18 can be installed on any Windows PC/Laptop in the same way a “normal” desktop printer is installed. After installation the printer can be chosen amongst the other (desktop) printers currently in use on the PC/Laptop.

  • Page 177: Downloading A Label Through Usb

    5. Select the desired printer and click Next. 6. Select FILE:, change the printer name (optional) and click Complete (Voltooien). The driver is now installed on your PC/laptop and can be used to generate Printfiles. kortho H325 IAE QiC i-series...

  • Page 178: Download A Label Through Usb

    3. Save the new label design. 4. Insert a USB thumbdrive into the PC/laptop. 5. Select File – Print to print the label. 6. Choose the location of the USB thumbdrive to save the Printfile. Kortho E-10 QiC i-series H325 IAE...

  • Page 179: Sending A Label On A Network

    To guarantee a good print result it is important that the label is designed for the printer to which one would like to download the label. 5. Select the amount of prints that need to be made. kortho E-11 H325 IAE QiC i-series Rev.: 004...
  • Page 180 APPENDIX E , NICELABEL DRIVER TUTORIALS 6. Select Print and the printer will start printing the selected label. Kortho E-12 QiC i-series H325 IAE Rev.: 004...

  • Page 181: Quick Reference

    Appendix F Quick reference kortho H325 IAE QiC i-series Rev.: 004...
  • Page 182 APPENDIX F, QUICK REFERENCE Kortho QiC i-series H325 IAE Rev.: 004...

  • Page 183: Error List

    The carriage encoder is connected incorrectly. Swap the wires. Error 38 First user must be manager. Error 39 User list empty. Error 40 Security disabled. Error 41 Print magazine missing or placed incorrect. kortho H325 IAE QiC i-series Rev.: 004...
  • Page 184 Counters Reset Error 82 Label made for another printer type. Error 83 Total length of label including Y-offset is too long. Y-offset reset to 0. Error 84 Print stopped. Print quantity has been reached. Kortho QiC i-series H325 IAE Rev.: 004...

  • Page 185: Ec Declaration Of Conformity

    EN 61000-6-4 (2007) + A1 (20011, class A EN61000-6-2 (2005) + A1 (2005), Industrial following the provisions of the Machinery Directive 2006/42/EC EMC Directive 2004/108/EC Low Voltage Directive 2006/95/EC M.P.J.J. de Groot, Directeur Februari 25 2016, Katwijk ZH, Nederland kortho H325 IAE QiC i-series Rev.: 004...
  • Page 186 bv korthofah P.O. box: 3040 2220 CA, Katwijk The Netherlands...

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