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cannot convert ADSL or cable data into Ethernet networking information. NETGEAR does not support
such a configuration.
You Cannot Access the Internet
If you can access your router but not the Internet, check to see if the modem router can obtain an IP address
from your Internet service provider (ISP). Unless your ISP provides a fixed IP address, your modem router
requests an IP address from the ISP. You can determine whether the request was successful using the
ADVANCED Home page.
To check the WAN IP address:
1.
Launch a web browser from a computer or WiFi device that is connected to the network.
2.
Select an external site such as netgear.com.
3.
Type http://www.routerlogin.net.
A login window opens.
4.
Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and password are
case-sensitive.
The BASIC Home page displays.
5.
Click the ADVANCED tab.
The ADVANCED Home page displays.
6.
Check to see that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your modem router
did not obtain an IP address from your ISP.
If your modem router cannot obtain an IP address from the ISP, you might need to force your cable or DSL
modem to recognize your new modem router by restarting your network. For more information, see
to Restart Your Network
If your modem router is still unable to obtain an IP address from the ISP, the problem might be one of the
following:
•
Your Internet service provider (ISP) might require a login program. Ask your ISP whether they require PPP
over Ethernet (PPPoE) or some other type of login.
•
If your ISP requires a login, the login name and password might be set incorrectly.
•
Your ISP might check for your computer's host name. Assign the computer host name of your ISP account
as the account name on the Internet Setup page.
•
If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your computer's
MAC address, do one of the following:
-
Inform your ISP that you bought a new network device and ask them to use the modem router's MAC
address.
-
Configure your modem router to clone your computer's MAC address.
Nighthawk AC1900 WiFi LTE Modem Router
on page 167.
Troubleshooting
170
Sequence
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