Modem Does Not Save Configuration Changes; Troubleshooting The Internet Connection - NETGEAR DM111P User Manual

• If your modem's IP address was changed and you do not know the current IP address, clear the
modem's configuration to factory defaults. This will set the modem's IP address to
192.168.0.1. This procedure is explained in
• Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click Refresh to be sure the Java applet is loaded.
• Try quitting the browser and launching it again.
• Make sure you are using the correct login information. The factory default login name is
admin and the password is password. Make sure that CAPS LOCK is off when entering this
information.
If the modem does not save changes you have made in the Web Management Interface, check the
following:
• When entering configuration settings, be sure to click the Apply button before moving to
another menu or tab, or your changes are lost.
• lick the Refresh or Reload button in the Web browser. The changes may have occurred, but
the Web browser may be caching the old configuration.

Modem Does Not Save Configuration Changes

If the modem does not save changes you have made, check the following:
• When entering configuration settings, be sure to click the Apply button before moving to
another screen, or your changes are lost.
• Click the Refresh or Reload button in the Web browser. The changes may have occurred, but
the Web browser may be caching the old configuration.

Troubleshooting the Internet Connection

If your computer is connected to your modem via a router, disconnect the router and directly
connect the computer to the modem. If you now have Internet access, use the documentation that
came with the router to perform re-installation and troubleshooting.
If your modem is unable to access the internet, but your Internet LED is green or blinking green,
you should determine whether the modem is able to obtain an IP address from the ISP. Unless you
have been assigned a static IP address, your modem must request an IP address from the ISP. You
can determine whether the request was successful using the browser interface.
Troubleshooting
Broadband ADSL2+ Modem User Manual
"Using the Reset button" on page
v1.0, October 2014
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