Chapter 12 - Customer Support; Product Service And Repair; Technical Assistance - Honeywell dolphin 70e black Network And Security Manual

12
Customer Support

Product Service and Repair

Honeywell International Inc. provides service for all of its products through service centers throughout the world. To obtain war-
ranty or non-warranty service, please visit www.honeywellaidc.com and select Support > Contact Service and Repair to see
your region's instructions on how to obtain a Return Material Authorization number (RMA #). You should do this prior to return-
ing the product.
For ongoing and future product quality improvement initiatives, the Dolphin 70e Black comes equipped with an embedded
device lifetime counter function. Honeywell may use the lifetime counter data for future statistical reliability analysis as well as
ongoing quality, repair and service purposes.

Technical Assistance

If you need assistance installing or troubleshooting your device, please contact us by using one of the methods below:
Knowledge Base: www.hsmknowledgebase.com
Our Knowledge Base provides thousands of immediate solutions. If the Knowledge Base cannot help, our Technical Support
Portal (see below) provides an easy way to report your problem or ask your question.
Technical Support Portal: www.hsmsupportportal.com
The Technical Support Portal not only allows you to report your problem, but it also provides immediate solutions to your
technical issues by searching our Knowledge Base. With the Portal, you can submit and track your questions online and send
and receive attachments.
Web form: www.hsmcontactsupport.com
You can contact our technical support team directly by filling out our online support form. Enter your contact details and the
description of the question/problem.
Telephone: www.honeywellaidc.com/locations
For our latest contact information, please check our website at the link above.
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