Related Manuals for adyen Verifone VX820 Duet
Summary of Contents for adyen Verifone VX820 Duet
- Page 1 VX820 Duet User Manual Date: 28/11/16 Version 1.0.0 Copyright © Adyen B.V. 2016 Simon Carmiggeltstraat 6 - 50 1011 DJ Amsterdam The Netherlands www.adyen.com...
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Page 2: Table Of Contents
1.1.1 Provided components 1.1.2 Getting started Installing the paper roll on the VX820 Duet Boarding the terminal - VX820 Duet Boarding with the Adyen App Basic functionality VX820 Duet VX820 Duet: basic payment functionality (standalone) Standalone payment 3.2.1 Refund 3.2.2... - Page 3 Troubleshooting and support VX820 Duet In case of a malfunction: Request assistance:...
- Page 4 VX820 Duet If the terminal shows an exclamation at the top bar, this means that the terminal holds data which it failed to synchronise to Adyen platform due to lack of an outgoing internet connection. Page | © 2016 Adyen BV | Confidential...
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Page 5: Getting Started - Vx820 Duet
Only connect a regular Ethernet cable to the ETH port. Using any other type of cable or another port (for example, the RS232 port) might severely damage the device. Installing the paper roll on the VX820 Duet Page | © 2016 Adyen BV | Confidential... -
Page 6: Boarding The Terminal - Vx820 Duet
Network config and make a note of the terminal's IP address. Ensure the WiFi-connected mobile device is connected to the same local network as the VX820 Duet. Open the Adyen App on your mobile device. Add New Device Choose WIFI Enter the IP address of the terminal. -
Page 7: Standalone Payment
Sometimes, a shopper may decide to return previously purchased goods, and you might want to start a refund transaction to pay back the corresponding amount to the shopper’s card. For security reasons, Adyen enables refund functionality on a per-device basis. Moreover, you need to enter a password to perform a refund. -
Page 8: Special Payment Functions Menu
, and then the card expiry date. Refund Choose this option to perform a refund to a card: Enter the amount you want to refund. Press The transaction then follows the normal flow. Page | © 2016 Adyen BV | Confidential... -
Page 9: Maintenance - Vx820 Duet
Maintenance - VX820 Duet Inspecting device security - VX820 Duet Adyen makes use of secure, certified payment terminals. The integrity of these devices is crucial, as they process sensitive card data. Please make sure you and your store staff do the following: Verify your device looks like the pictures in this manual. - Page 10 Close the paper roll cover by gently pressing on the cover until it clicks. Allow a small amount of paper past the glue residue to extend outside of the printer cover. Tear the paper off against the serrated strip in the printer. Page | © 2016 Adyen BV | Confidential...
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Page 11: Admin Menu - Vx820 Duet
Do not forget to reset totals after your shift. Download Downloads a new merchant configuration. merchant config Do not execute this command unless instructed to do so by Adyen Support Download Downloads a new firmware for the terminal. firmware (HTTP) -
Page 12: Network Menu - Vx820 Duet
DNS resolves. Ping: www.google. Pings Google. Use this option to test terminal connectivity to the Internet. Pinging Google can be especially handy because you can use them whether or not your DNS resolves. Page | © 2016 Adyen BV | Confidential... -
Page 13: Vx820 Duet Technical Specifications
Ethernet ports to support communications Printer Integrated thermal printer with graphics capabilities, 18 lines per second, 24 or 32 columns, standard paper roll 58 mm (2.25 in.) x 25M, single ply Page | © 2016 Adyen BV | Confidential... - Page 14 Request assistance: Contact our First level support Provide the following information: Merchant account PSP (if applicable) Terminal serial number Page | © 2016 Adyen BV | Confidential...