Appendix: Troubleshooting - TP-Link TL-PA4010P User Manual

Appendix: Troubleshooting

The Troubleshooting provides answers to common problems regarding the Powerline Adapter.
1. The Power LED
Ans. Check the following:
1. Make sure that the Powerline Adapter is properly plugged into a power outlet.
2. Make sure the power outlet is active (working) by plugging another electric device into it.
3. Re-plug the Powerline Adapter to the power outlet again. If the Power LED still fails to light up,
contact your local dealer for technical support.
2. The Ethernet LED
Ans. Check the following:
1. Make sure that the Ethernet cable (RJ45) is properly connected to the Powerline Adapter's
Ethernet port.
2. Make sure that the other end of the Ethernet cable (RJ45) is properly connected to the
computer LAN card or to you Cable/xDSL Ethernet port.
3. Make sure your computer LAN card is properly installed and configured.
4. Contact your local dealer for technical support if the Ethernet LED still fails to light up after the
above procedures.
3. The Powerline LED
Ans. Check the following:
1. Make sure all powerline adapters are on the same electrical circuit.
2. Install and open tpPLC Utility. The utility will automatically detect all other powerline adapters
on your powerline network.
3. Try to add a second powerline adapter to the existing powerline network by plugging a
powerline adapter into a nearby power outlet or by following
Network" and check whether the Powerline LED lights up or not.
4. Contact your local dealer for technical support if the Powerline LED still fails to light up after the
above procedures.
TL-PA4010P
does not light up.
does not light up.
does not light up.
AV500 Passthrough Powerline Adapter
"3.2 Set Up a Secure Powerline
10