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Appendix 4 – Troubleshooting
If this happens...
During Installation and Power-Up...
Ojo informs you of network
problems and displays
"Network Problems. Please
Consult User Manual."
After successfully connecting
to the network, Ojo prompts
you to "Please Call Customer
Service" while "Connecting to
Server" is highlighted in
orange."
Before calling Technical Support...
Press
to move to the CONNECTION
screen. You may need to enter a Static IP
address for your network set up. Please
refer to Appendix 3.
If, after updating your
IP address, Ojo again
checks for a network
connection and fails,
place a call to
Customer Service.
Place a call to Customer Service to
authenticate the unit.
This is a routine occurrence the first time
you set up Ojo.
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