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Peel and Present Sensing
Description of Issue
Printer prints multiple
labels before pausing
Printer does not
Retract the label after
it is taken.
Printer Retracts media
only after top cover is
lifted.
Does not print the next
label
48
Possible Problem
Top Cover is not closed.
Sensor is not working
properly
Printed label has not
been removed.
Label backing is not
tight around the Peel
Bar.
Sensor is in the incorrect
position.
Sensor is dirty.
Sensor is not plugged
into main PCB
Sensor is faulty.
Backing of the media is
not tight across the Peel
Bar.
Media not retracted and
ready for next print and
label is removed.
Printed label not
removed.
Possible Correcting Procedures
Close Top Cover.
1.
Clean Present Sensor
2.
Recalibrate the Present Sensor. See Maintenance Manual
for procedure.
1.
Remove previously printed label.
2.
Open and close top cover.
3.
If label retract, Clean the Present sensor or recalibrate the
sensor.
1.
Properly install the media stock.
2.
Make sure to rewind the stock onto the supply roll until
the backing is tight around the peel bar.
Verify that the sensor in pointing down to the media stock.
1.
Clean Present Sensor
2.
Recalibrate the Present Sensor. See Maintenance Manual
for procedure.
See Maintenance Manual for installation of Peel and Present
option.
Replace sensor and cable. See Maintenance Manual for
Procedure.
1.
Verify Media installation using the Loading Instructions.
2.
Make sure following installation that the supply roll is
rewound so that the media is not loose across the Peel
Bar.
Open Top Cover.
1.
If media reverse feeds and prints the next label, clean the
present sensor.
2.
The Present sensor is located on the top cover. With the
Top Cover open, use a Swab dipped in Alcohol to clean
the sensor.
3.
Verify that the Sensor is pointing down to the paper.
1.
If the previous label has been removed and the printer
does not reverse, Open and close the top cover.
2.
If label retract, Clean the Present sensor or recalibrate the
sensor.
3.
If calibrating the Present Sensor does not correct the
problem, then printer may need to be serviced.
User Manual
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