Bosch ® Support; Before Calling Service; Data Plate; Service - Bosch HMCP0252UC Use And Care Manual

Problem
The turntable makes noises or
sticks.
Using your microwave causes
TV or radio interference.
The display shows error mes-
sage E-xx and service hotline
The display shows error mes-
sage E-11 and service hotline
Bosch Support
®

Before Calling Service

See the Use and Care Manual for troubleshooting
information. Refer to the "Statement of Limited Product
Warranty" in the Use and Care Manual.
To reach a service representative, see the contact
information at the front of the manual or in the following
section. Please be prepared with the information printed
on your product data plate prior to calling.

Data Plate

The data plate shows the model and serial number. Refer
to the data plate on the appliance when requesting

service.

The data plate can be found on the inside of the
appliance door.
To avoid having to search for each piece of information
when calling, you can enter the four items needed in the
spaces provided below.
Model No.
FD-No.
Date of Purchase
Customer Service O
Keep your invoice or escrow papers for warranty
validation if service is needed.
Suggestion
Clean the underside of the metal tray turntable, and the oven cavity bottom.
▯
Make sure the metal tray turntable is positioned correctly.
▯
This is similar to the interference caused by other small appliances, such as hair
dryers. Move your microwave further away from other appliances, like your TV or
radio.
A malfunction has occurred. Note any error codes that may appear on the display.
Disconnect the appliance from the power supply by switching off the fuse in the
fuse box and call a qualified after-sales service technician.
The touch keys do not operate properly. This may be due to condensation on key-
pad. Clean the control panel with a dry cloth. Disconnect the appliance from the
power supply by switching off the fuse in the fuse box and switch it back on after
10 seconds.
Service
We realize that you have made a considerable
investment in your kitchen. We are dedicated to
supporting you and your appliance so that you have
many years of creative cooking.
Please don't hesitate to contact our Customer Support
Department if you have any questions or in the unlikely
event that your Bosch® appliance needs service. Our
service team is ready to assist you.
USA
800-944-2904
www.bosch-home.com/us/support
Canada
800-944-2904
www.bosch-home.ca/en/support

Parts and Accessories

Parts, filters, descalers, stainless steel cleaners and more
can be purchased in the Bosch
USA
www.bosch-home.com/us/store
Canada
Marcone 800-482-6022
or
Reliable Parts 800-941-9217
eShop or by phone.
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