Warranty&Service - Kidotec pokky series Assembly Instructions Manual

Warranty& service
As the manufacturer, the POKKY vehicle under warranty,subject to thefollowing conditions:
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The warranty automatically applies to every POKKY purchase.
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The warranty is valid in the continent of purchase only
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The warranty covers any manufacturing defects in materials and workmanship, for POKKY used in normal conditions and in
compliance with operating instructions.
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The warranty period is two years on the majority of POKKY components including the frame, gear and child seat frame.
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To request repairs under the warranty for defects in materials and workmanship, you must present proof of purchase, made
within the 24 months preceding the service request and fill in the warranty card.
No warranty will be provided in the following circumstances:
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The warranty does not cover damage caused by normal wear and tear, accident, or negligence. Examples include wheels and
fabric worn down by regular use and the natural breakdown of colors and materials over extended time and use.
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The warranty does not cover abusive use, negligence, or the consequences of failing to comply with the operating
instructions supplied with the POKKY.
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The warranty does not cover any repairs made after 24 months from date of purchase.
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The warranty does not cover any paint scratch caused by daily use
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The warranty does not cover second hand or resold POKKY tricycles
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The warranty does not cover any failures caused by using non-original spare parts.
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The warranty will not be provided if the serial number has beendamaged or removed.
The warranty does not include shipping fees and labor costs.
If your POKKY fails due to a manufacturing or workmanship defect, our first option will be to repair the item, free of charge. If
the POKKY is not reparable, or if the cost of repairing the item exceeds the cost of a new one, it will be replaced by another
POKKY part of the same model, or if not available, by the closest model and available color.
The POKKY warranty are given in addition to, and do not affect, your statutory (legal) rights. Legal rights may vary by country.
Service:
In the event of a defect, you are requested to first contact your Authorized POKKY Reseller. If the reseller is unable to
repair the defect, he will refer you to an Authorized POKKY Service Center or you can contact our customer service by
email at info@kidotec.com.
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warranty&service