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Symbol netvision data Reference Manual

Symbol netvision data Reference Manual

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NetVision Data Phone
Product Reference Guide
70-20621-01
June 1999
www.symbol.com

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  • Page 1 NetVision Data Phone Product Reference Guide 70-20621-01 June 1999 www.symbol.com...
  • Page 2 Symbol, the Symbol logo and Spectrum24 are registered trademarks of Symbol Technologies, Inc. No part of this publication may be modified or adapted in any way, for any purposes without permission in writing from Symbol. The material in this manual is subject to change without notice.

  • Page 3: About This Document

    Also indicates user input. Screen A screen is the hardware device on which data appears. A display is data arranged on a screen. indicates text shown on a phone screen. Terminal indicates Uniform Resource Locator. NetVision Data Phone Product Reference Guide...
  • Page 4 This document uses the following symbols for certain conditions or types of information: Indicates tips or special requirements. Indicates conditions that can cause equipment damage or data loss. Indicates a potentially dangerous condition or procedure that only Symbol- trained personnel should attempt to correct or perform. NetVision Data Phone Product Reference Guide...

  • Page 5: Table Of Contents

    Contents Chapter 1 Introduction ..................1 1.1 About NetVision Data Phone............1 1.2 Initial Use of NetVision Data Phones..........3 1.3 User profiles .................. 3 1.4 Site Styles..................3 1.4.1 Shared Style ................ 4 1.4.2 Personal Style ..............4 1.5 Names ..................4 1.6 Telephony Styles................
  • Page 6 6.1.1 System Info................ 43 6.1.2 Network Info ..............44 6.1.3 User Profile................ 44 6.2 Maintenance Operations .............. 45 6.2.1 Site Survey................. 46 6.2.2 Reassociate ............... 46 6.2.3 Reset Unit ................46 6.2.4 Load Addrs................ 46 NetVision Data Phone Product Reference Guide...
  • Page 7 ................D - 1 Appendix E Customer Support ............... E - 1 Appendix F Regulatory Compliance ............. F - 1 Appendix G Phone Configuration Worksheet ........... G - 1 Index ......................Index - 1 NetVision Data Phone Product Reference Guide...
  • Page 8 NetVision Data Phone Product Reference Guide...

  • Page 9: Chapter 1 Introduction

    HTML Web-based applications. Add a gateway to connect the data network to the traditional telephone PBX system to give NetVision Data Phones the ability to make and receive calls to PBX extensions and directly to the Public Switched Telephone Network (PSTN).
  • Page 10 Data Phones, other IP telephones, PBX extensions and outside phone numbers. • Hot Battery Swap - With out first powering down the NetVision Data Phone, users can exchange a nearly discharged battery with a fresh one and restart the phone. The phone retains the current user name, PIN and URL.

  • Page 11: Initial Use Of Netvision Data Phones

    802.11 protocol with a default IP address and the ESS ID parameter set to 101. Charge and install the NetVision Telephone battery. Connect power and an antenna to an AP and use the NetVision Data Phones in peer-to-peer telephony.

  • Page 12: Shared Style

    1.4.1 Shared Style In a Shared-style site, each NetVision Data Phone at the site contains the same list of User Profiles. A PIN provides access for each User Profile. A user takes any NetVision Data Phone, and logs on with an assigned name and PIN.
  • Page 13 NAME to view the log list. For a Shared site, the log list contains all the user names authorized for this phone, including Setup, Support and Symbol; in a Personal site, the list contains the name assigned to the phone and Setup, Support and Symbol.

  • Page 14: Telephony Styles

    The NetVision Telephone Administrator defines extensions corresponding to NetVision Data Phones. As a network device, each NetVision Data Phone has a unique IP address. The name directory containing the extensions becomes part of the configuration downloaded to each NetVision Data Phone. The...
  • Page 15 IP address and extensions. When dialing a name or an extension, the mapping is transparent to the user. A NetVision Data Phone user can make and receive a call over a standard Public Switched Telephone Network (PSTN). The gateway routes an outgoing call to the PSTN. For an incoming call,...

  • Page 16: Peer-To-Peer Telephony

    Refer to Appendix C for information on available gateways. 1.6.2 Peer-to-Peer Telephony Each NetVision Data Phone requires a unique Internet Protocol (IP) address. In peer-to-peer telephony, NetVision Data Phones use IP addresses in the same way conventional telephone systems use telephone numbers. The NetVision Telephone system administrator configures the NetVision Data Phones with IP subnet masks and router IP addresses.

  • Page 17: Intercom Mode

    The NetVision Telephone Administrator organizes NetVision Data Phones into intercom groups. Phones in the same group receive intercom calls together, over the group channel. Any NetVision Data Phone on the system can initiate a call to any intercom group, but only those phones assigned to the group receive the call.

  • Page 18: The Software Developer Kit

    NetVision Telephones. The Kit also contains information and tools for designing a Web client application. The NetVision Data Phone Product Reference Guide is for the person responsible for NetVision Data Phone Administration (the system administrator). The Guide contains detailed instructions on how to install the...

  • Page 19: Related Publications

    For more information about the NetVision Phones, refer to these other Symbol publications: • NetVision Data Phone User Guide • NetVision Data Phone Web Client Administrator Guide • NetVision Telephone Administrator For more information on Spectrum24 networks and other requirements for the NetVision Data Phone, consult these publications: •...
  • Page 20 Introduction NetVision Data Phone Product Reference Guide...

  • Page 21: Chapter 2 Administrator Requirements And Installation

    NetVision Data Phone Simulator – a sample application – softcopy files of the NetVision Data Phone Product Reference and the NetVision Data Phone Web Client Administrator guides. System Requirements Confirm that the computer running NetVision Telephone Administrator meets the following minimum hardware and software requirements.

  • Page 22: Hardware

    4. Double-click the Setup icon. The install program displays Welcome to the NetVision Telephone Administrator Setup. 5. Click on Next. The utility installs with no additional user input. SETUP makes an entry in the Start Menu for the NetVision Telephone Administrator. 6. Click Finish. NetVision Data Phone Product Reference Guide...

  • Page 23: Starting The Netvision Telephone Administrator

    Administrator Requirements and Installation Starting the NetVision Telephone Administrator Ensure that IIS is properly configured and active. Start the NetVision Telephone Administrator by clicking the NVP Administrator 2.0 entry in the Programs submenu off the Start button. NetVision Data Phone Product Reference Guide...
  • Page 24 Administrator Requirements and Installation NetVision Data Phone Product Reference Guide...

  • Page 25: Chapter 3 Configuring Netvision Telephones

    Add names to the call list without adding to the log list. These names can represent other NetVision Data Phones, NetVision Phones, NetMeeting Phones, PBX extensions or outside phones. Fill in all required and essential fields and click on each page.
  • Page 26 When the user activates the function key on a NetVision Telephone, the phone generates the defined tone sequence. The phone sends the character sequence to the gateway and the gateway generates the DTMF signals. NetVision Data Phone Product Reference Guide...

  • Page 27: Individual Telephone Preparation

    Each User Profile (for each phone) can contain different parameters. The system administrator sets site specific values for these parameters (the user cannot change these): Extension. Extension number for each GW style NetVision Telephone within the range established above. NetVision Data Phone Product Reference Guide...
  • Page 28 IP address within the local subnetwork. Intercom groups. Determine which phones need to belong to which intercom groups. Phone menus. Determine which NetVision Data Phone users need access to the system and maintenance menus. PIN. The four-digit personal identification number. Users key in PINs after selecting a user name from the log list.

  • Page 29: Setting Parameters With Netvision Telephone Administrator

    NetVision Phone Book page. 6. Select the Telephony Style (IP or Gateway), type an extension for each Gateway phone, type a decimal (dotted) IP address, a user name and select NVDP for each data phone. NetVision Data Phone Product Reference Guide...
  • Page 30 The Administrator loads these parameters into each phone. 9. Specify the Messaging Settings. 10. Specify the DNS IP address and the DNS domain name. 11. Click The browser displays the Special Dialing Sequences page. NetVision Data Phone Product Reference Guide...
  • Page 31 14. Select a Ring mode and an answer mode. 15. Specify: – a ring volume – a play volume (earpiece volume) – LCD contrast value. 16. Click The browser displays the PIN Definition and Phone Menu Access page. NetVision Data Phone Product Reference Guide...
  • Page 32 The browser displays the Scanner Configuration page. 21. Select the scanner symbologies for the symbology set ((index symbology set)) and specify appropriate minimum and maximum lengths. 22. Click The browser displays the Browser Configuration page. NetVision Data Phone Product Reference Guide...
  • Page 33 To add other phones to the call list, go to Define Other Telephones, on the next page. To postpone adding more phones to the call list, go to Use Serial Cable to Download Configuration Files, on page 25. NetVision Data Phone Product Reference Guide...

  • Page 34: Define Other Telephones (Optional)

    4. Type names and IP addresses for other telephones (including NetVision telephones, NetMeeting and other IP phones, PBX extensions and PSTN numbers). 5. Type names and numbers for off-IP network phones. 6. Click The browser displays the More or Update page. NetVision Data Phone Product Reference Guide...

  • Page 35: Use Serial Cable To Download Configuration Files

    The browser displays the Download Configuration page. 2. Click the Serial Updates link to download the configuration file using the serial cable. The browser displays the File Selection for Xmodem Update page. 3. Select the communications port. NetVision Data Phone Product Reference Guide...
  • Page 36 Telephone for Configuration Update via Xmodem page. 7. Select additional phones (one phone at a time), and repeat steps 5 through 7. 8. Click after completing all transfers. The browser displays the Download Configuration page. NetVision Data Phone Product Reference Guide...

  • Page 37: Troubleshooting

    (phones powered on and not in active conversations) can receive configuration files via this mechanism. If planning to use FTP downloading, set the FTP IP address on the Network Configuration page and use the serial cable method for the first configuration download. NetVision Data Phone Product Reference Guide...

  • Page 38: Preparation

    5. Turn on the phones. For Shared phones, log on as a selected user. 6. Ensure that all the phones associate with an AP . (Phones in association display the word Idle.) 7. Click to begin the FTP file transfer. NetVision Data Phone Product Reference Guide...

  • Page 39: Troubleshooting

    Message: IP address is in use. Solution: Make sure that IIS FTP service is disabled. If any other message is received, call Symbol Customer support. NetVision Data Phone Product Reference Guide...

  • Page 40: Logon To The Phone With Setup Profile

    Configuring NetVision Telephones 3.7 Logon to the phone with Setup profile The NetVision Data Phone system administrator uses the Setup user profile to set phone parameters. This profile accesses parameters that most user profiles cannot access. This profile cannot make or receive calls.

  • Page 41: Key In A Parameter

    A pause greater than one second between key presses selects the character showing in the display. Some parameters have only one input mode. For these parameters, pressing FCT does not switch mode. NetVision Data Phone Product Reference Guide...

  • Page 42: Select Parameter From A List

    END to cancel. 3.8.2 Select Parameter from a List To select a value from a list, use the scroll keys to scroll through the list. Press to select the value showing in the display. NetVision Data Phone Product Reference Guide...

  • Page 43: Chapter 4 Netvision Phone Web Client

    NetVision Phone Web Client Chapter 4 Overview The NetVision Data Phone Web Client runs on the phone, accessing the applications on the server and returning data to the server. The Web Client is available before users log on to a Personal Data Phone.
  • Page 44 4. Press 6 to display list, press 6 for lowercase o. 5. Press 6 to display list, press 5 for lowercase n. 6. Press 3 to display list, press 5 for lowercase e. 7. Release FCT. NetVision Data Phone Product Reference Guide...

  • Page 45: Scanning And Browsing Concepts

    Help for Browser keys Browser navigation/ command keys Help for Scroll keys Page navigation control keys Help for Edit keys Field editing keys The status indicator appears in the lower right corner of the Client page. NetVision Data Phone Product Reference Guide...
  • Page 46 Line left. Scroll the page one column towards the left margin. Line right. Scroll the page one column towards the right margin. Line up. Scroll the page one line towards the top margin. Line down. Scroll the page one line towards the bottom margin. NetVision Data Phone Product Reference Guide...
  • Page 47 Cursor Home. Move cursor to beginning of field. Cursor End. Move cursor to end of field. Delete Backspace Cursor Up. In a multiline field moves cursor up one line. Cursor Down In a multiline field moves cursor down one line. NetVision Data Phone Product Reference Guide...
  • Page 48 NetVision Phone Web Client NetVision Data Phone Product Reference Guide...

  • Page 49: Chapter 5 Text Messaging

    Text Messaging Chapter 5 Overview The NetVision Data Phone provides a text messaging facility based on POP3 (Post Office Protocol, Version 3). Use it to provide text-based paging and messaging using an existing e-mail system. For an inactive phone that detects only one message, the phone retrieves it and displays it automatically.

  • Page 50: Error Messages

    (or selecting Messaging on the FCT menu list) brings up the phone messaging user interface. The user can perform this action at any time, including during a phone call. The NetVision Data Phone cannot retrieve messages from the client context. The NetVision Data Phone displays the number of messages waiting.

  • Page 51: Chapter 6 Netvision Phone System Information And Maintenance

    5. Press SND. Use the scroll *< and #>keys to view information such as: Symbol Meaning Model number Serial number Software version number Hardware version number Country code MAC address ESS ID Internet Protocol address NetVision Data Phone Product Reference Guide...

  • Page 52: Network Info

    PIN: The four-digit number the user enters to log on to the phone. Maint Acc: Indicates user access to the maintenance menu. Setup Acc: Indicates user access to the setup menu. UIMSG: Reserved for Symbol support. Ext Dialing: Indicates user access to gateway dialing. NetVision Data Phone Product Reference Guide...

  • Page 53: Maintenance Operations

    Maintenance menu. 4. Scroll the list and select a function. Press SND. For example, for Site Survey the phone displays the message: Site Survey Proceed? 5. Press to start the function, press to cancel. NetVision Data Phone Product Reference Guide...

  • Page 54: Site Survey

    Reassociate When the user selects this menu item the phone disassociates from its current AP and reassociates with the same or different AP . The NetVision Data Phone displays a message confirming the reassociation request before disassociating from its current AP .

  • Page 55: Ip Dialing (Peer-To-Peer Telephony)

    An IP address contains four octets separated by periods. Each octet contains up to three decimal digits, ranging from 0 to 255. For example, to call another NetVision Data Phone in the same network: 1. Press the * key. The phone changes its display to: Enter IPAdr 2.
  • Page 56 NetVision Phone System Information and Maintenance NetVision Data Phone Product Reference Guide...

  • Page 57: Chapter 7 Updating Telephone Firmware

    Chapter 7 Updating Telephone The NetVision Telephone Administrator contains a function to update the phone firmware. Contact Symbol customer support to obtain updated firmware. Perform firmware upgrades using the serial cable. Put the firmware file in the nvproot\phonefw directory on the NetVision Telephone Administrator PC.

  • Page 58: Troubleshooting

    1. Ensure the cable is attached to the server and the phone. 2. Reset the NetVision Telephone Administrator to the Xmodem Firmware Serial Transfer page and log on to the phone using the Setup profile and retry. NetVision Data Phone Product Reference Guide...
  • Page 59 1. Verify that the cable is attached to this port. 2. Reset the NetVision Telephone Administrator to the Xmodem Firmware Serial Transfer page and log on to the phone using the Setup profile and retry. NetVision Data Phone Product Reference Guide...
  • Page 60 Updating Telephone Firmware NetVision Data Phone Product Reference Guide...

  • Page 61: Appendix A Phone Maintenance

    8. Press SND to reset all parameters to defaults. Press END to cancel. This action resets the network and user variables and clears the speed dial list. The phone cannot make or receive calls after this action. NetVision Data Phone Product Reference Guide A - 1...

  • Page 62: Preprogrammed Functions

    Use only for diagnostic purposes. In this mode the microphone is muted. Hanging up turns off this function. When this feature is on, the phone displays a + in the upper left corner. A - 2 NetVision Data Phone Product Reference Guide...

  • Page 63: Phone Parameter Defaults

    IP home agent for this phone. Rem Dup IP Sets handling for duplicate login attempts Enabled in a Shared site. Disabled rejects subsequent login attempts; Enables removes previous login attempts. NetVision Data Phone Product Reference Guide A - 3...
  • Page 64 Sets serial port mode. Set to UI In for input UI In Parameters only. Set to UI Out for output only. Set to UI All for both input and output. Set to None to prevent serial port use. A - 4 NetVision Data Phone Product Reference Guide...
  • Page 65 16-character ASCII string representing the Symbol FTP server password. Default Cfg A function used to reset the phone parameters to original default values. Sftw Update A function used to update the telephone firmware. NetVision Data Phone Product Reference Guide A - 5...
  • Page 66 PBX Hold Use to enable PBX hold function. Disabled WebClnt PwUp Specifies whether the phone displays its Disabled status web client comes up automatically at startup time. A - 6 NetVision Data Phone Product Reference Guide...

  • Page 67: Appendix B Browser And Scanner Settings

    Appendix B Browser and Scanner Settings B.1 Browser Parameters The NetVision Telephone Administrator sets the browser parameters. B.2 Scanner Parameters The NetVision Telephone Administrator sets the scanner parameters. NetVision Data Phone Product Reference Guide B - 1...
  • Page 68 Browser and Scanner Settings B - 2 NetVision Data Phone Product Reference Guide...

  • Page 69: Appendix C Gateways Supporting The Netvision Phone

    Appendix C Gateways Supporting the NetVision Phone C.1 Cisco/Selsius Gateways Symbol offers the compete Cisco/Selsius analog gateway providing eight analog ports to the phone system (AT-8 hardware) and the gatekeeper software (CallManager). The system requires NT Server 4.0 or later.

  • Page 70: Ericsson Webswitch 1608

    Software PBX running on NT server for h.323 phones including NetVision Phones desktop wired H.323 phones and applications running over H.323.Connects to European PBX using multi-BRI (S0) station ports. Scheduled to be stocked by Symbol third quarter 1999. Contact TEDAS at: +49-6421-581-210 www.tedas.de...

  • Page 71: Appendix D Technical Data

    Battery meter. Network Characteristics RF Data Communications. TCP/IP; supports IEEE 802.11 protocols. Wireless Access Protocol. CSMA/CA. Frequency Range. 2.4 - 2.485 GHz. Number of Hops. 79. Hopping Rate. 10 hops/second. NetVision Data Phone Product Reference Guide D - 1...

  • Page 72: Physical Characteristics

    Scan Rate. 36±3 scans per second. Minimum Print Contrast. 25% absolute dark/light reflectance at 650 nm. User Environment Drop Specification. 3.3 ft./1 meter to tile. Temperature. -30°C to 60°C/-22°F to 140°F. D - 2 NetVision Data Phone Product Reference Guide...

  • Page 73: Appendix E Customer Support

    Customer Support Symbol Technologies provides its customers with prompt and accurate customer support. Use the Symbol Support Center as the primary contact for any technical problem, question or support issue involving Symbol products. If the Symbol Customer Support specialists cannot solve a problem, access to all technical disciplines within Symbol becomes available for further assistance and support.

  • Page 74: Additional Information

    • Symbol Technologies Technical Support 12 Oaklands Park Berkshire, RG41 2FD, United Kingdom Tel: 011-44-118-945-7000 or 1-516-738-2400 ext. 6213 Additional Information Obtain additional information by contacting Symbol at: • 1-800-722-6234, inside North America • +1-516-738-5200, in/outside North America • http://www.symbol.com...

  • Page 75: Appendix F Regulatory Compliance

    To comply with U.S. and international regulatory requirements, the following information has been included. The document applies to the complete line of Symbol products. Some of the labels shown, and statements applicable to other devices might not apply to all products.
  • Page 76 EN 60 950 + Amd 1 + Amd 2 - Safety of Information Technology Equipment Including Electrical Business Equipment • EN 60 825-1 (EN 60 825) - Safety of Devices Containing Lasers F - 2 NetVision Data Phone Product Reference Guide...
  • Page 77 Symbol’s RF products are designed to be compliant with the rules and regulations in the locations into which they are sold and will be labeled as required. The majority of Symbol’s RF devices are type approved and do not require the user to obtain license or authorization before using the equipment.
  • Page 78 Regulatory Compliance F - 4 NetVision Data Phone Product Reference Guide...
  • Page 79 Use this worksheet to organize configuration information. IP Address Extension Profile name Dialing Intercom groups Messaging Scheme Use this worksheet to define PBX features for the NetVision Data Phone. Phone Function Key Name of function Character Sequence FCT,1 FCT,2 FCT,3 FCT,4...
  • Page 80 NetVision Data Phone Product Reference Guide...

  • Page 81: Index

    ESS ID 18 default parameter A - 3 extension 18 documentation conventions vii downloading configuration files gateway IP address 18 preparation 27 logging on 32 procedure 27 messaging 18 NetVision Data Phone Product Reference Guide Index - 1...
  • Page 82 46 standards frequency range Web sites 11 technical data D - 1 version supported D - 1 FTP download HA IP Adr A - 3 configuration files 29 hardware version number Index - 2 NetVision Data Phone Product Reference Guide...
  • Page 83 20 maintenance operations 45 procedures for 45 intercom mode description 9 manual configuration 32 manufacture date group calls 9 displaying 44 group channel 9 messaging telephony style 9 NetVision Data Phone Product Reference Guide Index - 3...
  • Page 84 2, 17 H.323 version 1 D - 1 caller ID 2 hardware version number 43 Cfg filename A - 5 hopping rate D - 1 codec D - 1 Index - 4 NetVision Data Phone Product Reference Guide...
  • Page 85 F - 1 network A - 2 related documentation 11 network Cfg A - 5 resetting 46 network characteristics D - 1 response time to page D - 1 NetVision Data Phone Product Reference Guide Index - 5...
  • Page 86 D - 2 site style 18 User Guide 3, 11 software requirements 14 user name 4, 44 starting 15 user options 20 subnet mask 18 User Profile 2, 3, 44, A - 6 Index - 6 NetVision Data Phone Product Reference Guide...
  • Page 87 IP address 8 overview A - 2 persistence default parameter A - 4 roaming A - 2 personal identification number (PIN) volume A - 2 description 3 private branch exchange (PBX) NetVision Data Phone Product Reference Guide Index - 7...
  • Page 88 43 displaying 43 setting parameters Spectrum24 keying data 33 connection to PSTN 7 setup menu data network 7 displaying 44 private branch exchange (PBX) 7 setup profile speed dialing Index - 8 NetVision Data Phone Product Reference Guide...
  • Page 89 D - 1 overview 41 Voice-over IP introduction 1 setting up accounts 41 volume Tone Character Sequence 19 adjusting A - 2 configuration 19 examples 19 toolkit Web Client contents 13 NetVision Data Phone Product Reference Guide Index - 9...
  • Page 90 D - 2 overview 35 scanning and browsing 37 scroll keys 38 Xmodem Cfg technical data D - 1 default parameter A - 5 WebClnt PwUp A - 6 Index - 10 NetVision Data Phone Product Reference Guide...

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