Symbol NetVision Phone Product Reference Manual
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Symbol NetVision Phone Product Reference Manual

Symbol NetVision Phone Product Reference Manual

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NetVision Phone
Product Reference Guide
70-20530-02
Revision B
December 1999
www.symbol.com

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Summary of Contents for Symbol NetVision Phone

  • Page 1 NetVision Phone Product Reference Guide 70-20530-02 Revision B December 1999 www.symbol.com...
  • Page 2 Symbol, the Symbol logo and Spectrum24 are registered trademarks of Symbol Technologies, Inc. No part of this publication may be modified or adapted in any way, for any purposes without permission in writing from Symbol. The material in this manual is subject to change without notice.

  • Page 3: About This Document

    Also indicates user input. Screen A screen is the hardware device on which data appears. A display is data arranged on a screen. indicates text shown on a phone screen. Terminal indicates Uniform Resource Locator. NetVision Phone Product Reference Guide...
  • Page 4 This document uses the following symbols for certain conditions or types of information: Indicates tips or special requirements. Indicates conditions that can cause equipment damage or data loss. Indicates a potentially dangerous condition or procedure that only Symbol- trained personnel should attempt to correct or perform. NetVision Phone Product Reference Guide...

  • Page 5: Table Of Contents

    .........13 3.1 Preparation ................13 3.1.1 Site Preparation ..............13 3.1.2 Individual Telephone Preparation ........15 3.2 Setting Parameters with NetVision Phone Administrator ....16 3.2.1 Creating and Selecting Folders ..........16 3.2.2 Set Folder Style ..............17 3.2.3 Define the Log List ............17 3.2.4 Add More Names to Call List (optional) ......18 3.2.5 Set Network Parameters ............19...
  • Page 6 Chapter 4 Text Messaging ................31 4.1 Overview ...................31 4.2 Error messages................32 Chapter 5 NetVision Phone System Information and Maintenance ..33 5.1 Phone and Network Information ..........33 5.1.1 System Info ..............33 5.1.2 Network Info ..............34 5.1.3 User Profile ..............34 5.2 Preprogrammed Functions............35 5.3 Maintenance Operations .............35...
  • Page 7 A.1 IP Dialing (Peer-to-Peer Telephony) ..........A-1 Appendix B Phone Parameter Default Settings ........B-1 B.1 Phone Parameter Defaults ............B-1 Appendix C Technical Data ................C-1 Appendix D Customer Support ..............D-1 Appendix E Regulatory Compliance ............E-1 Index ......................Index-1 NetVision Phone Product Reference Guide...
  • Page 8 NetVision Phone Product Reference Guide...

  • Page 9: Chapter 1 Introduction

    Introduction Chapter 1 About NetVision Phone The NetVision Phone is a small, lightweight, full-featured telephone that operates over Symbol’s Spectrum24 802.11 wireless data networks using Voice-over-IP technology or VoIP . Add a gateway to connect the data network to the traditional telephone PBX...
  • Page 10 Rechargeable battery - NetVision Phone ships with a rechargeable Lithium-ion battery. Data Phones with software version 2.00-25 and hardware version 4.0 are documented in this manual. NetVision Phone Administrator version 2.2 is documented in this manual. NetVision Phone Product Reference Guide...

  • Page 11: User Profiles

    When first powered on and the phone requires a PIN, the user presses FCT, NAME to view the log list or list of profile names authorized to use the phone. Included in the log list are the reserved profiles Setup, Support and Symbol. NetVision Phone Product Reference Guide...

  • Page 12: Folder Styles

    Symbol Customer Support personnel Personnel user profile. Folder Styles The Administrator organizes NetVision phones within folders. Choose one of two folder styles for NetVision Phone folders: • Shared • Personal All NetVision Phones defined on the Phone Book panel of the Administrator are either shared or personal.

  • Page 13: Shared Style

    Rem Dup IP parameter. See Appendix B for details. Each NetVision Phone listed in a Shared folder derives its IP address from the logged-on user name. A Shared folder cannot have duplicate PINs or 0000 PINs.

  • Page 14: Telephony Styles

    The NetVision Phone Administrator maps PBX extensions to NetVision Phone user profiles. As a network device, each NetVision Phone has a unique IP address. The name directory containing the extensions becomes part of the configuration downloaded to each NetVision Phone. The gateway...
  • Page 15 Introduction When dialing a name or extension, the mapping is transparent to the user. A NetVision Phone user can make and receive a call over a standard Public Switched Telephone Network (PSTN). The gateway routes an outgoing call to the PSTN. For an incoming call,...

  • Page 16: Ip Telephony

    Introduction 1.5.2 IP Telephony Each NetVision Phone requires a unique Internet Protocol (IP) address. In IP telephony, NetVision Phones use IP addresses in the same way conventional telephone systems use telephone numbers. Configure NetVision Phones with IP subnet masks and router IP addresses.

  • Page 17: Intercom Mode

    Introduction Intercom Mode In intercom mode, one NetVision Phone calls several other NetVision Phones over the Spectrum24 network. In this telephony style, the phones function like “walkie-talkies,” in that only one user can speak at a time while other users listen.

  • Page 18: Related Publications

    • NetVision Phone Administrator For more information on Spectrum24 networks and other requirements for the NetVision Data Phone, consult these publications: • Spectrum24 Access Point User Guide For information on H.323 standards, visit: http://www.databeam.com/standards/index.html http://www.radvision.com/info/ NetVision Phone Product Reference Guide...

  • Page 19: Phone Administrator Requirements

    To install NetVision Phone Administrator: 1. Close any open applications on the Windows NT desktop. 2. Insert the NetVision Phone Administrator CD into the computer CD drive. 3. Open the NVPADMIN folder on the CD using NT explorer. 4. Double-click the Setup icon. The install program displays Welcome to the NetVision Phone Administrator Setup.
  • Page 20 Phone Administrator Requirements NetVision Phone Product Reference Guide...

  • Page 21: Configuring Netvision Telephones

    3.1.1 Site Preparation Before using the NetVision Phone Administrator, use the following criteria to determine the configuration for the site. Refer to Appendix B for detailed parameter descriptions. Folder Style. Select the folder style: Shared or Personal (see Chapter 1).
  • Page 22 Call Park and un-Park. When the user activates the function key on a NetVision Telephone, the phone generates the defined tone sequence. The phone sends the character sequence to the gateway and the gateway generates the DTMF signals. NetVision Phone Product Reference Guide...

  • Page 23: Individual Telephone Preparation

    IP address within the local subnetwork. Intercom groups. Assign phones to specific intercom groups. Phone menus. Assign NetVision Phone users access to the user option, system and maintenance menus and to choices within these menus. NetVision Phone Product Reference Guide...

  • Page 24: Setting Parameters With Netvision Phone Administrator

    Configuring NetVision Telephones 3.2 Setting Parameters with NetVision Phone Administrator The Administrator creates configuration files for NetVision Telephones. The files contains one or more user profiles. 3.2.1 Creating and Selecting Folders The first task in configuring NetVision Phones is to create a folder. Folders contain all the parameters and settings.

  • Page 25: Set Folder Style

    (dual tone multifrequency) for the * and # keys. 3. Use the Default IP field if most of the phones are on the same subnet. Click Set to insert the default into the IP address fields on the panel. NetVision Phone Product Reference Guide...

  • Page 26: Add More Names To Call List (Optional)

    6. Add PBX/PSTN phones by clicking the Non-Network Phones button. 7. Type names and extensions or PSTN numbers in the fields. The Phone lists the names when the user presses the Name button on the Phone. NetVision Phone Product Reference Guide...

  • Page 27: Set Network Parameters

    PIN. Shared-style phones always take a PIN to log on a user profile. Personal-style phones that have a PIN of 0000 log on automatically at start up time. Assign PIN numbers through the Security panel. Give shared phones and personal phones with non-0000 PINs unique PINs. NetVision Phone Product Reference Guide...

  • Page 28: Give User Profiles Menu Access

    Limit access to these menus to trained users. 3.2.8 Define Intercom Groups The NetVision Phone intercom mode allows any NetVision Phone user to call a defined group of NetVision Phone users. The Intercom panel assigns user profiles to up to ten intercom groups.

  • Page 29: Set User Interface Defaults

    (park, transfer, unpark and so on) in the Special Dialing Sequences panel. Use the appropriate characters for each gateway to specify the features. Consult the documentation for the gateway installed for details. NetVision Phone Product Reference Guide...

  • Page 30: 3.3 Download Configuration Data

    For wireless, select the phones to be updated. Use For serial, select a phone from the list and connect it with the special 9-pin cable (NVP-021) to the Administrator computer. NetVision Phone Product Reference Guide...

  • Page 31: Use Serial Cable To Download Configuration Files

    Start the Administrator, select a folder and click Procedure To download a configuration file: 1. Click the Serial method. 2. Select the communications port. 3. Select the phone to update. 4. Press SND on the phone. Within two seconds, do step 6. NetVision Phone Product Reference Guide...

  • Page 32: Troubleshooting

    Configuring NetVision Telephones 5. Click The phone receives the configuration information. When the transfer finishes, the NetVision Phone Administrator displays the File Transfer message and the phone reboots. File transfer results: File transfer OK 6. Detach the cable from the phone.

  • Page 33: Use Ftp To Download Configuration Files

    • Enter the phone IP address in the NetVision Phone Administrator. • Ensure the FTP server IP address in the NetVision phone is the IP address of the NetVision Phone Administrator computer. • Start the Administrator, select a folder and click...
  • Page 34 Message: IP address is in use. Solution: Make sure that the IIS FTP service is disabled. If any other message is received, call Symbol Customer Support. NetVision Phone Product Reference Guide...

  • Page 35: 3.4 Logon To The Phone With Setup Profile

    IP address assigned to it by the other user profile; otherwise, the IP address is 0.0.0.0. 6et Parameters Manually Configure the NetVision Telephone manually when the NetVision Phone Administrator and the RF Update function are not available. Adjust the settings for the parameters listed in Appendix B to configure the phones using the telephone user interface and keypad.

  • Page 36: Key In A Parameter

    10. Press to set the parameter. 11. When satisfied that the value is correct, press . If the value is not correct use to clear the value and re-key the value, or press to cancel. NetVision Phone Product Reference Guide...

  • Page 37: Select Parameter From A List

    3.5.2 Select Parameter from a List To select a value from a list, use the scroll keys to scroll through the list. Press to select the value showing in the display. NetVision Phone Product Reference Guide...
  • Page 38 Configuring NetVision Telephones NetVision Phone Product Reference Guide...

  • Page 39: Chapter 4 Text Messaging

    Text Messaging Chapter 4 Overview The NetVision Phone provides a text messaging facility based on POP3 (Post Office Protocol, Version 3). Use it to provide text-based paging and messaging from an existing e-mail system. For an inactive phone that detects only one message, the phone retrieves it and displays it automatically.

  • Page 40: Error Messages

    Message unreadable. Text messages can contain more characters but the phone discards the rest of the message when the message buffer is full. The NetVision Phone messaging facility provides means to read and delete messages. Phone users cannot send messages from phones.

  • Page 41: Netvision Phone System Information And Maintenance

    . Use the scroll *< and #>keys to view information such as: Symbol Meaning Model number Serial number Software version number Hardware version number Country code MAC address ESS ID Internet Protocol address Subnet mask Manufacture Date Country Code Signaling (Japan only) Time in use (HHH:MM:SS) NetVision Phone Product Reference Guide...

  • Page 42: Network Info

    NetVision Phone System Information and Maintenance 6. Press to return to Maintenance menu. 5.1.2 Network Info This function lists the last known 12 APs. The phone marks the current AP with a *. The phone displays these two lines for each AP in this list:...

  • Page 43: Preprogrammed Functions

    NetVision Phone System Information and Maintenance Preprogrammed Functions The phone contains several preprogrammed, user-accessible functions. Access each from the FCT list. Certain functions are available only to the Setup profile. These functions cannot be removed. Network. This function momentarily displays the ESS ID, the AP with which the phone is associated and the RSSI value.

  • Page 44: Site Survey

    Reassociate When the user selects this menu item the phone disassociates from its current AP and reassociates with the same or different AP . The NetVision Phone displays a message confirming the reassociation request before disassociating from its current AP .

  • Page 45: How To Reset The Phone Default Settings

    NetVision Phone System Information and Maintenance How to Reset the Phone Default Settings To reset all the parameters to the factory defaults: 1. Logon with the Setup user profile. 2. Press the MENU key. The phone displays the Main menu.
  • Page 46 NetVision Phone System Information and Maintenance NetVision Phone Product Reference Guide...

  • Page 47: Netvision Phone Firmware

    Contact Symbol customer support to obtain updated firmware. Perform firmware upgrades using the serial cable. Put the firmware file in the nvproot\phonefw directory on the NetVision Phone Administrator PC. To upgrade the firmware: 1. Attach the serial cable to the serial ports on the server and the phone.
  • Page 48 11. Press 12. While the backlight is on, click on the Administrator. This process takes about 90 seconds. After the transfer completes successfully, the NetVision Phone Administrator displays the message: Sending \nvproot\phonefw\ffxxxxx.bin on COM n Xmodem File Transfer Results: File transfer OK Where n is 1 or 2 and ffxxxxx.bin is the file name.

  • Page 49: 6.2 Troubleshooting Firmware Updating

    NetVision Phone Firmware 6.2 Troubleshooting Firmware Updating Symptom. When the transfer fails, the NetVision Phone Administrator displays the message: File transfer failed (time-out) Solution: Ensure the cable is attached to the server port selected and to the phone and retry the procedure in 7.1.
  • Page 50 NetVision Phone Firmware NetVision Phone Product Reference Guide...

  • Page 51: Appendix A Ip Dialing

    An IP address contains four octets separated by periods. Each octet contains up to three decimal digits, ranging from 0 to 255. For example, to call another NetVision Phone in the same network: 1. Press the * key. The phone changes its display to: Enter IPAdr 2.
  • Page 52 IP Dialing NetVision Phone Product Reference Guide...

  • Page 53: Appendix B Phone Parameter Default Settings

    The “Plain Old Telephone System” gateway 10.0.0.2 IP address. FTP IP Adr The IP address of the network computer None that serves as the NetVision Phone Administrator host. MobIP Enable Enables or disables mobile IP operations. Disabled HA IP Adr Contains the IP address of the UAP serving 0.0.0.0...
  • Page 54 User Profiles Sets secure user access. Set to Enabled to Enabled require a PIN to access advanced features. If Disabled, all menus are available to the phone user without a PIN. NetVision Phone Product Reference Guide...
  • Page 55 Description Default Group Miscellaneous Address Mode Use to set the phone address to static Static Parameters or selectable. WebClnt PwUp When enabled, starts up the Web Client. Disabled Parameter ? Reserved for Symbol support personnel. NetVision Phone Product Reference Guide...
  • Page 56 Phone Parameter Default Settings NetVision Phone Product Reference Guide...

  • Page 57: Appendix C Technical Data

    RF Data Communications: TCP/IP; supports IEEE 802.11 protocols. Wireless Access Protocol: CSMA/CA. Frequency Range: 2.4 - 2.485 GHz. Number of Hops: 79. Hopping Rate: 10 hops/second. Hopping Sequences: 66. Data Rate: 1 Mbps. Wireless Output Power: 100 mW. NetVision Phone Product Reference Guide...
  • Page 58 Buttons: 0-9, *, #, Clear, Store, Recall, Hold, Previous, Scan, Next, End, Function, Name, Menu, Send; Alpha keys accessed via Function key. Notification: Ringer/Vibration/LED. Ports: 1 serial. User Environment Drop Specification: 3.3 ft./1 meter to tile. Temperature: -30°C to 60°C/-22°F to 140°F. NetVision Phone Product Reference Guide...

  • Page 59: Appendix D Customer Support

    Customer Support Symbol Technologies provides its customers with prompt and accurate customer support. Use the Symbol Support Center as the primary contact for any technical problem, question or support issue involving Symbol products. If the Symbol Customer Support specialists cannot solve a problem, access to all technical disciplines within Symbol becomes available for further assistance and support.

  • Page 60: Additional Information

    • Symbol Technologies Technical Support 12 Oaklands Park Berkshire, RG41 2FD, United Kingdom Tel: 011-44-118-945-7000 or 1-516-738-2400 ext. 6213 Additional Information Obtain additional information by contacting Symbol at: • 1-800-722-6234, inside North America • +1-516-738-5200, in/outside North America • http://www.symbol.com...

  • Page 61: Appendix E Regulatory Compliance

    To comply with U.S. and international regulatory requirements, the following information has been included. The document applies to the complete line of Symbol products. Some of the labels shown, and statements applicable to other devices might not apply to all products.
  • Page 62 Transients Requirements • EN 60 950 + Amd 1 + Amd 2 - Safety of Information Technology Equipment Including Electrical Business Equipment • EN 60 825-1 (EN 60 825) - Safety of Devices Containing Lasers NetVision Phone Product Reference Guide...
  • Page 63 Regulatory Compliance RF Devices Symbol RF products are designed to be compliant with the rules and regulations in the locations into which they are sold and will be labeled as required. The majority of Symbol RF devices are type approved and do not require the user to obtain license or authorization before using the equipment.
  • Page 64 This precaution may be particularly important in rural areas. User should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. NetVision Phone Product Reference Guide...
  • Page 65 Phone - 905 629 7226 Laser Devices Symbol products using lasers comply with US 21CFR1040.10, Subchapter J and IEC825/EN 60 825 (or IEC825-1/EN 60 825-1, depending on the date of manufacture). The laser classification is marked one of the labels on the product.
  • Page 66 Momentary exposure to a Class 2 laser is not known to be harmful. Laser information labels are found in the product Quick Reference Guide. NetVision Phone Product Reference Guide...

  • Page 67: Index

    13 individual telephone preparation 15 configuration files FTP download 25 preparation 25 factory default parameter values 37 procedure 25 FCT key 29 country code, displaying 33 FCT key, toggle for keypad input mode 29 NetVision Phone Product Reference Guide Index-1...
  • Page 68 HA IP Adr B-1 IP telephony, IP address required 8 hardware version number, displaying 33 ITU standards, NetVision hopping rate, technical data C-1 support for 1 hopping sequences, technical data C-1 ITU standards, NetVision Support for C-1 Index-2 NetVision Phone Product Reference Guide...
  • Page 69 2 general user 3 names directory group channel 9 IP address 8 H.323 version 1 C-1 name selection 8 hardware version number 33 names, individual telephone preparation 15 hopping rate C-1 NetVision Phone Product Reference Guide Index-3...
  • Page 70 36 optimized voice quality 2 software version number 33 PBX extension 1 Spectrum24 connection to PTSN 7 peer-to-peer telephony A-1 speed dialing 2 performance characteristics C-1 subnet mask 8, 13, 33, B-1 Index-4 NetVision Phone Product Reference Guide...
  • Page 71 15 PBX extension mapping 6 phone protocol, technical data C-1 PBX integration 14 physical characteristics C-2 preparation 13 PINs router IP address 14 auto-log on 19 setting parameters 16 for Setup profile 27 NetVision Phone Product Reference Guide Index-5...
  • Page 72 (PBX) 6 response time to page, technical data C-1 speed dialing 2 RF data communications, technical data C-1 subnet mask router IP address, configuration 14 configuration 13 default value B-1 displaying 33 Scan Flash B-2 Index-6 NetVision Phone Product Reference Guide...
  • Page 73 31 default value B-3 troubleshooting downloading configuration WebClnt PwUp B-3 files wireless access protocol, technical data C-1 FTP 26 wireless output power, technical data C-1 serial 24 Xmodem Cfg, default value B-2 NetVision Phone Product Reference Guide Index-7...
  • Page 74 Index-8 NetVision Phone Product Reference Guide...

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