Privacy Policy; The Four Ways To Get Support; Technical Support Policies And Limitations - Tightrope Media Systems Carousel Quick Start Manual

5.1.2 Privacy Policy

5.1.3 The Four Ways To Get Support

Web Site
Online Chatting
Online Forum
Telephone Support : Please feel free to call us toll free at (866) 866-4118, extension 4. Support

5.1.4 Technical Support Policies and Limitations

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Tightrope Media Systems will never divulge your personal or company
information to any third party without your prior approval, unless required
to do so by law.
From time to time, Tightrope may use contact information to contact existing
customers about upgrades, new products or relevant information and news
about their system.
Once you have registered your products, you will be eligible for four types of
support:
: Our web site includes manuals and support documents for all of our products.
Visit us at www.trms.com.
There is no doubt about it: This is is the quickest way to get support.
Tightrope posts documents, FAQ files, videos and other support informa-
tion in an effort to provide you with direct support 24 hours a day. If you
want accurate answers quickly, check here first.
: Visit our chatroom where you can talk with Tightrope staff, current customers,
prospective customers...whomever happens to be logged in at the time. It's a
great place to ask questions, share tips and tricks, or just simply shoot the
breeze. Visit us at http://chat.trms.com.
: At http://forums.trms.com
from our staff and customers that cover a wide range of topics. If you don't
find what you are looking for, please feel free to post! Your question will help
future customers! Along with our web site, the forum is a must see before
your go any further.
hours are between 9am and 5pm, central time, Monday through Friday,
excluding national holidays. If you call within business hours and someone
is not available to answer your question immediately, we will take detailed
information about your support request along with your contact information
and return your call as soon as possible.
If you are unable to reach us via the telephone, feel free to visit our
chatroom or forums for a quicker response!
Email : You can email us at support@trms.com. We will always try to answer your
email requests within an hour. After hours emails are answered the next
business day.
!
Remember, you must register your system with Tightrope Media Systems
before these support options will be available to you.
Tightrope Media Systems defines the term "technical support" as referring
to the support given to the original software customer (licensee) of the
you will find our forum. There are past entries
5 Registration and Warranty