Whirlpool WTW4950XW2 Use And Care Manual page 14

TROUBLESHOOTING
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service calL.in U.S.A. http://www.whirlpool.com/help - in Canada www.whirlpool.ca
if you experience
Washer not draining/
spinning, loads are
still wet
Dry spots on load
after cycle
Incorrect or wrong
wash or rinse
temperatures
Empty pockets and use garment bags
for small items.
Small items may have been caught in pump or between basket
and tub, which can slow draining.
Using a cycle with a low spin speed.
The washer may be tightly packed or
unbalanced.
Check plumbing for correct
drain hose installation. Drain hose
extends into standpipe farther than
4.5" (114 mm).
Wrong or too much detergent
causing suds to slow or stop draining
and spinning?
High speed spins extract more
moisture than traditional top-load
washers.
Check for proper water supply.
Energy saving controlled
wash temperatures.
Load not rinsed Check for proper water supply.
Not using HE detergent or using too
much HE detergent.
Washer not loaded as recommended.
Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycb/speed spin
for your garment. To remove extra water in the load, select
DRAIN & SPIN. Load may need to be rearranged to allow even
distribution of the load in the basket.
Tightly packing or unbalanced loads will not allow the washer to
spin correctly, leaving the load wetter than normal. See "Using
Your Washer" for loading recommendations.
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening. Lower drain hose if the end is higher than 96" (2.4 m)
above the floor. Remove any clogs from drain hose.
Use only HE detergent. Always measure and follow detergent
directions for your load. To remove extra suds, select RINSE &
SPIN. Do not add detergent.
The high spin speeds combined with air flow during the final
spin can cause items near the top of the load to develop dry
spots during the final spin. This is normal.
Are hot and cold inlet hoses reversed?
Both hoses must be attached to both washer and faucet, and
have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Energy Star washers use cooler wash and rinse water
temperatures than your previous washer. This includes
cooler hot and warm washes.
Are hot and cold inlet hoses reversed?
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
The suds from regular detergent can keep washer from
operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions
based on load size and soil level.
The washer is less efficient at rinsing when tightly packed.
Load garments in loose heaps evenly around the basket wall.
The washer will not rinse well if tightly packed. Load with dry
items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer has started.
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