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6.4. Service and support
6.4.1. General information
Service and support is provided through your dealer, where you bought your Milestone.
Your dealer knows the device well and will be able to assist you with general product
questions, usage questions or repair cases. In addition you can visit www.bones.ch for
information about Milestone.
6.4.2. Software updates
Bones Inc. aims to improve Milestone 212 constantly. New firmwares allow to update the
software on Milestone 212 and solve problems or add new functions.
If you would like to do such an update with the newest firmware, you have two options.
Either you go to your dealer, where you bought the device. He will update your Milestone
212 if the software is out-of-date. Or you can do it by your own over the internet. Therefore
please follow the few steps below.
• Check which firmware is on your M212: Keep pressed the "Mode" button for 1.5 seconds
and Information Service starts. Besides other information you get the number of the
current software.
• Check which is the newest available firmware: Open your internet and go to
"www.bones.ch". Under "Support" select your product "Milestone 212". There you find the
newest firmware, for example 3.49. If this is higher than the one on Milestone 212,
please download the file to your your desktop.
• Copy the newest firmware to M212's SD memory card: To do this, please connect
Milestone 212 to your computer. If you do not know how, please go to "USB connection
to the computer" in this manual. Copy the firmware into the root directory of the plugged
in SD card and log off your M212 properly from the computer as you would do with a
memory stick. You will hear the announcement "Software update in progress. Please
wait".
In case the update does not start automatically take the SD memory card out of
Milestone and insert it again.
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