Bose hearphones User Manual page 26

T R O U B L E S H O O T I N G
Symptom
Poor sound quality
when playing audio
from mobile device
No World Volume
World Volume
won't adjust
Headphones don't
charge
®
StayHear + tips
falling off
Lost StayHear®+ tips
Earbuds whistle
Sound of own voice
is too loud
2 6
Solution
• Use a different music source.
• Pair a different mobile device (see page 19).
• Disconnect the second device.
• Move the device closer to the headphones and away from any
interference or obstructions.
• Clear any debris or wax buildup from the earbuds and headphone
nozzles.
• Make sure the power is switched on and the power indicator glows
solid green.
• Power off the headphones and then power on.
• Charge the headphones.
• Open the hinged door on the inside right neckband and securely
connect the small end of the USB cable to the USB connector. Make
sure the connector on the cable is correctly aligned with the connector
on the headphones.
• Secure both ends of the USB cable.
• Make sure the headphones are at room temperature, between 50° F
(10° C) and 104° F (40° C). If your headphones have been exposed
to high or low temperatures, let the headphones return to room
temperature and then try charging again.
Securely attach the tips to the earbuds (see page 16).
Contact Bose customer service for replacement tips.
Decrease World Volume. Make sure your StayHear®+ tips fit properly
(see page 15).
Practice listening to new sounds and talking on your own or with
a trusted partner in a familiar environment before you use your
headphones for conversation.