Requesting Service; International Travelers Warranty (Itw); Before You Call - Acer Aspire E1-571G User Manual

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I want to eject the optical drive tray without turning on the power.
There is a mechanical eject hole on the optical drive. Simply insert the tip of a pen or
paperclip into the hole and push to eject the tray.
The keyboard does not respond.
Try attaching an external keyboard to a USB port on the computer. If it works,
contact your dealer or an authorized service center as the internal keyboard cable
may be loose.
The printer does not work.
Check the following:
•
Make sure that the printer is connected to a power outlet and that it is turned
on.
•
Make sure that the printer cable is connected securely to a USB port and the
corresponding port on the printer.

Requesting service

International Travelers Warranty (ITW)

Your computer is backed by an International Travelers Warranty (ITW) that gives you
security and peace of mind when traveling. Our worldwide network of service
centers are there to give you a helping hand.
An ITW passport comes with your computer. This passport contains all you need to
know about the ITW program. A list of available, authorized service centers is in this
handy booklet. Read this passport thoroughly.
Always have your ITW passport on hand, especially when you travel, to receive the
benefits from our support centers. Place your proof-of-purchase in the flap located
inside the front cover of the ITW passport.
If the country you are traveling in does not have an Acer-authorized ITW service site,
you can still get in contact with our offices worldwide. Please visit
www.acer.com.

Before you call

Please have the following information available when you call Acer for online
service, and please be at your computer when you call. With your support, we can
reduce the amount of time a call takes and help solve your problems efficiently. If
there are error messages or beeps reported by your computer, write them down as
they appear on the screen (or the number and sequence in the case of beeps).
You are required to provide the following information:
Name: __________________________________________
Address: ________________________________________
Telephone number: _______________________________