Troubleshooting; Suggested Next Steps - Cisco wap371 Quick Start Manual

connect wirelessly. For more advanced configurations, see the
Administration Guide. A link to the Administration Guide is found in
"Where to Go From Here" on page
Congratulations, you can now start using your wireless access point.

Suggested Next Steps

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In case of an error while installing, try the following troubleshooting procedures
described in this section:

Troubleshooting

If you cannot display the configuration utility, you can test the ability of the computer
to communicate with the device by using ping. To use ping on a computer running
Windows:
Verify that the Cisco WAP371 is powered on and the lights indicate the
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TEP
appropriate links.
Locate the device's IP address. While there are different ways to locate your
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TEP
device's IP address, this procedure uses Cisco FindIT.
a. If you have previously downloaded Cisco FindIT, open Internet
Explorer and launch Cisco FindIT. For more information on
downloading Cisco FindIT, see www.cisco.com/go/findit.
b. In the Cisco FindIT display, place your mouse over the device's name.
The device IP address is displayed along with other device information.
Open a command window by choosing Start > Run and enter cmd.
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TEP
At the command window prompt, enter ping and the device IP address. In
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TEP
this example, we pinged 192.0.2.10.
If successful, you should get a reply similar to the following:
Pinging 192.0.2.10 with 32 bytes of data:
Reply from 192.0.2.10: bytes=32 time<1ms TTL=128
If it fails, you should get a reply similar to the following:
Pinging 192.0.2.10 with 32 bytes of data:
Request timed out.
Possible Cause of Installation Failure
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11.
Cisco Small Business WAP371 Series Wireless Access Point