Advertisement
12
Month
Replacement
Guarantee
Should you experience any
difficulties with your product
during the warranty period,
please contact our customer
service line for advice on 1300
881 861 in Australia, or 0800
786 232 in New Zealand.
Australia
www.sunbeam.com.au
1300 881 861
Units 5 & 6,
13 Lord Street,
Botany NSW 2019
Australia
New Zealand
www.sunbeam.co.nz
0800 786 232
Level 6, Building 5,
Central Park,
660-670 Great South Road,
Greenlane, Auckland
New Zealand
This Sunbeam product is covered by a
12 month replacement or repair warranty,
which is in addition to your rights under the
Australian Consumer Law (if your product
was purchased in Australia) or New Zealand
Consumer Guarantees Act (if your product
was purchased in New Zealand).
Upon receipt of your claim, Sunbeam will
seek to resolve your difficulties or, if the
product is defective, advise you on how to
obtain a replacement or refund.
To assist us in managing warranty claims,
we recommend you register your product
as soon as practicable after purchase by
creating a MySunbeam account on our
website and uploading a copy of your
original receipt.
In order to make a claim under our
warranty, you must have the original proof
of purchase documentation for the
product and present it when requested (if
not already uploaded to our website).
Should your product develop any defect
within 12 months of purchase because of
faulty materials or workmanship, we will
replace or repair it, at our discretion, free
of charge. A product presented for repair
may be replaced by a refurbished product
of the same type rather than being
repaired. Refurbished parts may be used
to repair the product.
Our replacement or repair warranty only
applies where a defect arises as a result
of faulty material or workmanship during
the warranty period. Your warranty does
not cover misuse or negligent handling
(including damage caused by failing to use
the product in accordance with this
instruction booklet), accidental damage,
or normal wear and tear.
Your warranty does not:
• cover freight or any other costs incurred
in making a claim, consumable items,
accessories that by their nature and
limited lifespan require periodic renewal
(such as filters and seals) or any
consequential loss or damage; or
• cover damage caused by:
- power surges, power dips, voltage
supply problems, or use of the product
on incorrect voltage;
- servicing or modification of the
product other than by Sunbeam or an
authorised Sunbeam service centre;
- use of the product with other
accessories, attachments, product
supplies, parts or devices that do not
conform to Sunbeam specifications; or
- exposure of the product to
abnormally corrosive conditions; or
• extend beyond 3 months if the product
is used in commercial, industrial,
educational or rental applications.
The benefits given to you by our
warranty are in addition to other rights
and remedies under law in relation to
the product.
In Australia our goods come with
guarantees that cannot be excluded
under the Australian Consumer Law. You
are entitled to a replacement or refund
for a major failure and for compensation
for any other foreseeable loss or
damage. You are also entitled to have the
goods repaired or replaced if the goods
fail to be of acceptable quality and the
failure does not amount to a major
failure.
Our goods also come with guarantees
that cannot be excluded under the New
Zealand Consumer Guarantees Act.
If your warranty claim is not accepted, we
will inform you and if requested to do so
by you, repair the product provided you
pay the usual charges for such repair.
You will also be responsible for all freight
and other costs.
Should your product require repair or
service after the warranty period, contact
your nearest Sunbeam service centre.
For a complete list of Sunbeam's service
centres, visit our website or call our
customer service line for advice on 1300
881 861 in Australia, or 0800 786 232 in
New Zealand.
Advertisement
