Tripping Circuit Breaker; No Power - Bissell Symphony 1132 series Troubleshooting Manual

5) Ask consumer to use a damp towel to attempt removal of a small part of the streaks.
Was consumer able to remove the streaks?
6) Ask consumer if the micro-fiber pad appears normal. If the pad shows an abnormal
substance, it most likely has come from the flooring.
7) Ask consumer if flooring has a polish, wax, that was manually applied by consumer. If
so, the streaking may be the effect of steam on the compound used by the
consumer. Per the User Guide.
8) Ask consumer if they tested the machine in an inconspicuous area, or checked the
care instructions from the flooring manufacturer (stated on page 8 of the User
Guide)
If the consumer is able to remove the streaks advise consumer to wash pads with a mild
detergent in their wash machine, DO NOT ADD FABRIC SOFTENER or bleach.
If the pad-bottom appears abnormal, inform the consumer that they should check with
the flooring manufacturer on what has been applied to the surface (unless the consumer
has applied something to the surface). You may send a pad at no-charge as a one-time
concession if it appears that the substance that was applied to the flooring's surface has
come off on the pad.
a Claim.

Tripping circuit breaker

1) Check the amp limit of circuit breakers
2) If consumer is using a 12.5-amp machine, and the circuit breakers are
10-amps, they may find the circuit keeps "tripping" if additional appliances
are plugged into the same circuit.
3) If nothing else is plugged into the circuit, there is a good chance it will not
"trip." Using the machine does not pose a safety concern; however, it may
be an annoyance to the consumer.
4) According to the BISSELL Manager of Compliance, most homes contain
15-20 amp circuit breakers. If the consumer continues having problems
with a machine, and the amperage of their circuit breakers have the
standard 15-20 amp service rating, have the unit returned to Grand Rapids,
Attention: Quality. Remember to add comments to the RA describing the
issue.

No power

1. Check the entire length of the power cord for damage. If there is damage,
set up an RA to Grand Rapids to the attention of Ann Song and Quality and set
up replacement machine per Dest Guide and be sure to detail in notes where the
damage on the power cord is.
2. Make sure the unit is plugged into a functioning outlet. If the machine
powers up, the "steam ready" light will blink until it is ready to use.
K. Benedict 5/28/2014
Guides\Troubleshooting 1132 Vac & Steam.doc
NOTE: Please do NOT RA Symphony for streaking unless for
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