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5-4
TROUBLESHOOTING
Orban Model
464A
Factory Service
Always
contact
Customer
Service before returning
a
product
to
the factory for
service.
Often, a
problem
is
due
to
misunderstanding, or
is
relatively
simple
and can be
quickly
fixed after
telephone
consultation.
In
any
case,
products
will
be
accepted
for
factory service
only
after
Customer
Service
has issued a
Return
Authorization
number.
This
number
flags
the returned unit
for
priority
treatment
when
it
arrives
on
our
dock,
and
ties
it
to
the appropriate
information
file.
Please
refer to the
terms of
your
Orban One- Year
Standard Warranty,
which
extends
to the
first
end-user.
After expiration of
the
warranty, a reasonable
charge
will
be
made
for
parts, labor,
and packing
if
you choose
to
use
the factory service
facility.
Repaired
units will
be
returned
C.O.D.
In
all
cases, transportation
charges
(which
are
usually quite
nominal)
are
paid
by
the
customer.
Shipping
Instructions
Use
the original
packing
material
if
it
is
available. If
it
is
not,
use
a sturdy,
double-
wall carton
no
smaller than
22"
x 12"
x 5" (56cm x
30cm
x
13cm)
with
a
minimum
bursting
test
rating
of
200
pounds. Place
the chassis
in
a
plastic
bag
(or
wrap
it
in
plastic) to
protect the
finish,
then
pack
it
in
the carton
with
at
least
1.5"
(4cm) of
cushioning
on
all
sides
of
the
unit.
"Bubble" packing
sheets,
foam
"popcorn",
thick
fiber
blankets,
and
the
like
are
acceptable cushioning
materials;
folded
newspaper
is
not.
Wrap
cushioning
materials
tightly
around
the unit
and
tape
them
in
place
to
prevent
the unit
from
shifting
out of
its
packing.
Qose
the carton
without
sealing
it
and shake
it
vigorously.
If
you can
hear or
feel
the
unit
move,
use
more
packing.
Seal
the
carton
with 3" (8cm)
reinforced
fiberglass
or polyester
sealing
tape,
top
and
bottom
in
an
"H"
pattern.
Narrower
or parcel-post type tapes
will
not withstand
the
stresses
applied
to
commercial
shipments.
Mark
the
package
with
the
name
of
the shipper,
and
with
these
words
in red;
DELICATE INSTRUMENT,
FRAGILE!
Insure the
package
appropriately.
Ship
prepaid,
not
collect.
Do
not ship
parcel
post.
Your Return
Authorization
number
must
be
shown on
the
label,
or the
package
will
not be
accepted.
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