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TROUBLESHOOTING
Troubleshooting
Before requesting service for this unit, check the table below for a possible cause of the problem you are
experiencing.
Some simple checks or a minor adjustment on your part may eliminate the problem and
restore proper operation.
If you are in doubt about some of the check points, or if the remedies indicated in the table do not solve the
problem, consult your dealer or call 1.888-VIEW-PTV
(843-9788) for assistance.
No power
No reception
No digital cable
Check that the AC power plug is securely plugged into the power outlet.
•Check that equipment is connected properly.
•Check that antenna is properly installed and oriented.
•Check that the antenna or cable wire is connected properly.
i *Make sure the proper mode (antenna or cable) is selected.
•Make sure your local cable provider is transmitting
in 8VSB modulation
format.
•Make sure the proper cable mode is selected.
"Check that equipment is connected properly.
•Check if the channel is available.
No picture
.Rerun the Automatic Channel Programming to make sure all available
channels are captured and stored into memory.
•Rerun the Automatic Channel Programming to make sure all available
Available channels are missing
channels are captured and stored into memory.
Picture is distorted
.Make sure the proper display format is selected.
•Make sure the proper aspect ratio is selected.
•Make sure the Closed Caption feature is turned off.
Zoom aspect cannot be selected
.Make sure the remote control is in DTV mode.
No sound
Check that equipment is connected properly.
Wrong audio and Normal video
Check audio is set to stereo, mono, not SAP.(NTSC mode only)
•Check that the batteries are installed with the correct polarities (+ and -).
•The batteries are depleted:
Replace them with new ones.
•Point the remote control unit at the remote control sensor and operate.
The remote control is not responding
.Operate the remote control unit at a distance of not more than 23 feet (7
meters) from the remote control sensor.
•Remove any obstacles
between the remote control unit and remote
control sensor.
"Check that the AC power prug is securely plugged into the power outlet.
The remote control is operational,
but
.Make sure the STB is on.
the STB is not responding
•Make sure the remote control is in DTV or NTSC mode.
•Check that the AC power plug is securely plugged into the power outlet.
•Make sure the component(s) are on.
The remote control is operational,
but
-Reprogram
the remote control to make sure it is programmed
properly
other component(s) are not responding
to operate the component(s).
•Make sure the remote control is in the proper component mode (i.e. TV,
CBL, AUX, etc.).
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