Off Hook Voice Announce - Panasonic PanaVoice Courier User Manual

OFF-HOOK VOICE ANNOUNCE
O H V A
FF OOK OICE NNOUNCE
O f f h o o k v o i c e a n n o u n c e i s a f e a t u r e t h a n c a n b e a p p l i e d t o a n y
e x t e n s i o n o n t h e s y s t e m . F i r s t , i t m u s t b e p a r t o f t h e M a i l b o x ' s
C l a s s o f S e r v i c e , a n d t h e M o n i t o r T r a n s f e r f e a t u r e m u s t b e a c ti-
v a t e d i n o r d e r f o r t h i s f u n c t i o n t o o p e r a t e p r o p e r l y .
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W h e n a p e r s o n i s e n g a g e d i n a c o n v e r s a t i o n a n d a c a l l c o m e s
t h r o u g h t h e A u t o m a t e d A t t e n d a n t ( A A ) f o r t h a t p e r s o n , t h e
C o u r i e r w i l l a t t e m p t t o t r a n s f e r t h e c a l l t o t h e u s e r .
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U p o n i n d i c a t i o n t h a t t h e e x t e n s i o n i s b u s y , t h e A A w i l l p u l l
t h e c a l l b a c k , a n d a n n o u n c e t o t h e o u t s i d e c a l l e r t h a t t h e
d e s i r e d e x t e n s i o n i s c u r r e n t l y o n t h e t e l e p h o n e , b u t w i l l a n-
n o u n c e t h e c a l l t o t h e p a r t y .
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T h e A A w i l l t h e n a s k t h e o u t s i d e c a l l e r t o s t a t e t h e i r n a m e .
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T h e A A w i l l t h e n a n n o u n c e , t h r o u g h t h e e a r p i e c e , t o t h e d e-
s i r e d p a r t y t h a t t h e r e i s a c a l l w a i t i n g , a n d r e p l a y t h e r e-
c o r d e d n a m e o f t h e o u t s i d e c a l l e r .
Note: When this announcement is made, it is only heard by the desired extension, and does
not interrupt that existing conversation. The other outside party does not hear a thing.
U p o n h e a r i n g t h e a n n o u n c e m e n t , t h e S m a l l S c r e e n D i s p l a y
c h a n g e s a n d p r o v i d e s t h e f o l l o w i n g c a l l h a n d l i n g o p t i o n s :
NEXT
* System configuration dependent. Check with your Authorized Panasonic Dealer for details.
*
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Accept: New call is transferred to your extension.
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Queue: Puts incoming caller on hold and periodically
plays a queue message asking the caller if they would like
to continue holding or leave a message.
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Message: Incoming caller is directed to leave a message
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Redirect: Allows you to transfer Incoming call to another
extension on the system.
R C
EDIRECT ALLS
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Change favorite mailbox
This screen gives you the option to display a favorite
(commonly used) Mailbox for quick access
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Directory provides a list of Voice Mailboxes
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