Troubleshooting - Arris VIP2262 Installation Manual

Troubleshooting

Before calling your service provider, review this troubleshooting guide. If the suggestions
do not help you quickly solve a problem, contact your service provider.
Problem
The IPTV Receiver
will not power on.
The remote control
does not work.
There is no audio
when viewing TV
channels.
8
Possible Solution
Verify that the power adapter is connected to the IPTV
Receiver and an AC outlet. Unplug the IPTV Receiver from the
outlet, plug it back in, and press the POWER button.
If the IPTV Receiver is connected to a switched outlet on a wall
or another unit, verify that the switch or unit is powered on.
Unplug the IPTV Receiver from the AC outlet, plug it back in,
and press the POWER button.
Press the POWER button on the IPTV Receiver front panel
instead of the remote control. The batteries in the remote
control may be depleted.
Verify that the TV is on.
Verify that the remote control is set to IPTV Receiver (Set-top
Box) mode.
Verify that there are no obstructions between the remote
control and the IPTV Receiver. Aim the remote control directly
at the IPTV Receiver front panel, not the TV or VCR.
The angle between the remote control and the IPTV Receiver
may be too large. Stand in front of the IPTV Receiver and not
too far to either side.
Press and release operation keys one at a time, firmly and
deliberately.
Try changing channels using the buttons on the IPTV Receiver
front panel.
Check the batteries in the remote control. Install new batteries
if needed.
Verify that the Mute button on the remote control has not been
pressed. Press Mute on the remote control to restore sound.
If the IPTV Receiver audio output is connected to the TV, verify
that the Mute button on the TV has not been pressed.
If the IPTV Receiver audio output is connected to a home
theater receiver, verify that the home theater receiver is set to
the appropriate input source and its Mute button has not been
pressed.
Verify that you have the correct cables for the audio ports.
Verify that the audio cables are firmly connected between the
IPTV Receiver and the audio playback device (TV, home theater
receiver, etc.).
VIP2262 Installation Guide