Network camera recording and monitoring system storage server & viewer (156 pages)
Summary of Contents for Canon RM-Lite
Network Video Recording Software RM Series Administrator’s Manual ENGLISH Make sure you read this manual before using the software.
Malfunction and failure of this software, or other factors may cause problems, such as recording failure, recorded data corruption or data loss. Canon shall have no liability whatsoever for any loss or damages incurred by the user as a result of such problems.
NOTICE ABOUT THE MPEG-4 VISUAL STANDARD THIS PRODUCT IS LICENSED FROM MPEGLA, LLC. UNDER THE MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER TO (i) ENCODING VIDEO IN COMPLIANCE WITH THE MPEG-4 VISUAL STANDARD (“MPEG-4 VIDEO”) AND/OR (ii) DECODING MPEG-4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON-COMMERCIAL ACTIVITY.
About the Manuals This product has the following manuals: • Administrator’s Manual (this guide) This manual is intended for the system administrator and provides information on how to operate this software product. • Viewer Operation Guide This simplified manual is intended for general users and explains how to operate the Viewer. Please also read the manuals provided with each camera, as required.
About the Manuals Icons Indicating Products The following icons indicate information that is unique to the full product and the Lite version. Icon Meaning Features unique to the RM-64/25/9. They cannot be used with RM-Lite. Information unique to RM-Lite.
Some features have limited functionality. For details, Support for JPEG/MPEG-4 and H.264* see “About RM-Lite” (p. 28). The JPEG, MPEG-4 and H.264 video formats are supported for live view and recording. Using MPEG-4 or H.264 formats decreases the load on the network...
Setup Flow The flow from preparation before introducing the system, to operation management and maintenance is shown below. Step 1 Consider the video storage period and recording conditions, determine the hard disk capacity required for recording and prepare the Prepare for introducing the system equipment.
Determining the Capacity of the Storage Server ..............22 Sensor Recording, Motion Detection Recording, Intelligent Function Recording and Volume Detection Recording ....................26 Calculating Network Bandwidth..................27 About RM-Lite ......................28 Chapter 2 Setup Installation ......................... 32 Before Installation ....................... 32 How to Install the Software....................
Contents Chapter 3 Storage Server Settings Flow of Storage Server Settings................38 Start the Viewer......................39 Configure a Storage Server Group................41 Display the [Storage Server Group Settings] Dialog Box ........... 41 Change the Storage Server Group Name................41 Configure the Recording Settings..................41 Configure Event Priorities and E-mail Notifications.............
Chapter 5 Setting a Recording Schedule Flow of Recording Schedule Settings ............... 72 Record on a Regular Basis (Repeating Weekly Schedules) ........73 Display the [Recording Schedules] window............... 73 Select a Camera ......................... 73 Set a Weekly Schedule ....................... 74 Specify the Recording Period and Day of the Week ............
Contents Chapter 7 Operation and Management Storage Server Health Check.................. 108 Events Indicating Errors or Warning Levels and Corresponding Actions ......108 Status Bar.......................... 109 System Information ......................109 Disk Space Management (Important)..............110 Chapter 8 Backup Backing up data....................... 114 Destinations of the Backup Files..................
Operating Environment For High-reliability/H.264 Video Format Systems Storage Server Viewer Intel Xeon 3060, Intel Core 2 Duo 2.4 GHz or Intel Core i5 750 2.67 GHz or higher higher, or an Intel CPU of equivalent class that meets the following requirements: Clock: 2.4 GHz or higher L2 cache: 4 MB or greater Number of cores: 2 or more...
Operating Environment Important • The system requirements described above are the minimum configuration, assuming the following operating environment: Storage Server Maximum recording/playback data rate 80 Mbps Overall recording frame rate 1280 fps or slower (640 fps or slower when recording audio) Maximum number of cameras with motion detection * Maximum events processed *...
For Small-scale Systems (Both Storage Server and Viewer Installed) Storage Server Intel Pentium G6950 2.80 GHz or higher, or an Intel CPU of equivalent class that meets the following requirements: Clock: 2.4 GHz or greater L2 cache: 512 KB or greater L3 cache: 3 MB or higher (only required if the L2 cache is less than 3 MB) Number of cores: 2 or more Memory...
H.264 is not used • The Viewer PC specifications on p. 14 are required even for small scale systems (up to four cameras) using RM-Lite, if you want to display multiple H.264 images in 1280 x 960 size. Important Notes Concerning System Requirements •...
– Microsoft Visual C++ 2008 Redistributable • Microsoft .NET Framework 4.0 is not supported. • The information in this guide is current as of February, 2012. For the latest information on this product, visit the Canon Web site. Additional Considerations •...
Product Type and Number of Licenses About Licenses Each software product includes one license for the Storage Server and one license for the Viewer. The number of computers that a product with one license can be installed on is described below. Storage Servers One server license allows you to install one Storage Server on a computer.
System Configuration Example This software records images from cameras using an IP network, such as a LAN. Important • The load on the Storage Server may increase depending on the number of cameras connected and the recording settings. See “Determining the Capacity of the Storage Server” (p. 22) to consider your configuration. •...
System Configuration Example Configuration Example 2: Storage Server and Viewers Installed on Multiple Networked Computers You can install Storage Servers and Viewers on multiple computers on the network. Storage Server Group Viewer Network Images from the cameras Recorded images Configuration Example 3: Viewers Installed on Multiple Networked Computers By setting up more than one Viewer, you can simultaneously view a video at more than one location.
System Design Determining the Capacity of the Storage Server You must determine the configuration of your Storage Server based on the recording and playback data volume per second and the required hard disk capacity. Important The operating performance of this software varies depending on factors such as the usage conditions and the hardware specifications of the Storage Server.
System Design Hard disk capacity requirements It is assumed that you use continuous recording at a fixed frame rate (number of images per second), image size and quality. The size of the recording file varies depending on how the camera is configured (the settings for image quality and size) and the complexity of actual scene.
Example 3: H.264 recording • Image recording from 8 cameras (VB-M40). • Image size is 320 x 240 and image quality is 3. • Recording frame rate is 30 fps. • Data size per second is approximately 84 KB. Although the actual recording file size depends on the objects recorded by each camera, this calculation assumes the typical sizes given above.
System Design Example of the Data Size for the VB-C500VD/VB-C500D/VB-C60 (JPEG) Image Size Image Quality 160 × 120 320 × 240 640 × 480 27.5 11.0 31.7 12.5 35.8 16.4 47.8 15.8 52.7 171.4 (Unit: KB) Example of the Bit Rate for the VB-C500VD/VB-C500D/VB-C60 (MPEG-4) Image Size and Frame Rate Image 10 fps...
Example of the Data Size for the VB-C50i/VB-C50iR/VB-C50FSi (JPEG) Image Size Image Quality 160 × 120 320 × 240 640 × 480 24.7 29.8 10.9 34.2 12.5 40.3 14.8 49.7 18.8 64.9 28.4 106.4 (Units: KB) Important The actual data size may increase or decrease depending on the objects being recorded. Make sure to confirm the data size for the actual system environment before starting operation.
System Design Notes on Storage Server Operation We recommend that you dedicate the Storage Server computer exclusively to running this software. Be sure to avoid the following on the Storage Server computer: • Running Web server software on the computer You cannot operate the Storage Server on a computer where Web server software such as Windows standard IIS (Internet Information Server) or Apache is already installed.
About RM-Lite RM-Lite is a simpler version of this software that is bundled with the camera. RM-Lite provides the same basic features as the RM-64/25/9 product versions, but some of the functionality has be limited, as described below: Important • You cannot install RM-Lite and RM-64/25/9 onto the same computer. Settings also cannot be transferred between the applications. You will need to redo the settings after an install.
About RM-Lite Specification comparison for RM-64/25/9 and RM-Lite Features RM-64/25/9 RM-Lite Connection to camera Max. number of cameras 64/25/9 Supported cameras VB-M700F, VB-M600D, VB-M700F, VB-M600D, VB-M600VE, VB-M40, VB-C500VD, VB-M600VE, VB-M40, VB-C500VD, VB-C500D, VB-C60, VB-C300, VB-C500D, VB-C60, VB-C300, VB-C50Fi, VB-C50FSi, VB-C50i,...
ROM (Applications folder > DotNetFramework folder > that is displayed and click [Next]. dotnetfx35.exe). • Install RM-Lite v1.1 without uninstalling v1.0 when upgrading. If you uninstall v1.0 before installing v1.1, you will need to redo all of your camera and recording settings. •...
Installation Click [Next]. Click [Install]. Click [Finish]. Note • You can click [Change] to change the destination folder. However, we recommend that you do not change the destination. • To check the available disk space on each drive of the computer and the disk space required for installation, click [Space].
Settings After Installation Configure the following settings after installing this Click [TCP] and [Specific local ports], and then enter software according to the operating system you are using: 80 as the port number. Then click [Next]. Windows Server Windows 7, Click [Allow the connection], and then click [Next].
Settings After Installation Security Level Setting Sound Settings for Using the Audio Feature In Internet Explorer, the default security level setting for The sound feature is disabled by default in Windows Internet or intranet sites in Windows Server 2008 and 2008 Server 2008 and 2008 R2.
Flow of Storage Server Settings Start the Viewer (p. 39) Configure a Storage Server Group Display the [Storage Server Group Settings] dialog box (p. 41) Change the Storage Server Group name (p. 41) Configure the recording settings (p. 41) Configure the event priority and e-mail notifications (p. 42) Configure a Storage Server Display the [Servers] tab (p.
• The first time you connect to the Storage Server Group, you Double-click the [RM-Lite Viewer v1.1] icon on your must enter the host name and port number. However, from the second time onward, you can simply specify the Storage desktop Server Group name (p.
You can start the Viewer using a Storage Server Group name instead of the host name of the server. Double-click the [RM Viewer v1.0] icon on the desktop. Double-click the [RM-Lite Viewer v1.1] icon on your desktop Note If the [User Account Control] dialog box appears, click [Yes] (or [Continue]).
Configure a Storage Server Group Change the Storage Server Group Name You can configure the recording method and event priority. Click [Edit] to display the [Edit Storage Server Group Name] dialog box. Display the [Storage Server Group Settings] Dialog Box Change the Storage Server name and click [OK].
Configure Event Priorities and E-mail Click [OK] to close the dialog box. Notifications Important Configure the priority of an event that occurs in the An event is triggered and a notification e-mail is sent when the Storage Server Group. available disk space reaches the value specified in [Low Disk Space Warning Level].
Configure a Storage Server Group Configure the Mail Server Add an E-mail Notification Destination Click [Mail Server Settings] to display the [Mail Server Click [Add] in the [Events] tab of the [Storage Server Settings] dialog box. Group Settings] dialog box to display the [E-mail Notification Settings] dialog box.
Specify the Event Priority Change the priority depending on the event type using [Event Priorities] in the [Events] tab. E-mail notification is performed according to the specified priorities. Click or drag the slider for each event to change the priority. The priority can be set to one of the following five levels: Level Value Color...
Configure a Storage Server Specify the Storage Period for Recorded You can specify the storage period of the recorded images and the maximum disk usage. Images You can specify the storage period for images recorded Display the [Servers] Tab on the Storage Server. •...
Change the Destination of the Recording File and the Maximum Disk Usage Specify a drive for recording or change the maximum disk usage. Select a Storage Server from the list of Storage Servers. Click [Edit] to display the [Storage Server Settings] dialog box.
Add a Camera Add Cameras One at a Time You can add a camera to be used for displaying images or recording to a Storage Server. Add cameras one at a time to the list of cameras on the Note [Cameras] tab.
Using Camera Tags Click [OK] to close the dialog box. The camera is added in the list of cameras on the Camera tags help you organize cameras more easily. [Cameras] tab. Selectively Displaying Cameras You can use camera tags to selectively display cameras Images from a video camera connected to a multi- in the following windows and dialog boxes: terminal VB-EX50 cannot be displayed or recorded by this...
Add a Camera ➂ [Tags] Repeat steps 4 and 5. Displays the tags assigned to the camera. ➃ [Edit] When you finish adding cameras click [Cancel]. Add a new tag to the list in ➂. ➄ [Remove] Remove tags selected in ➃. Note ➅...
Remove a Camera Note • Items ➀ to ➃ can only be changed if the camera is disabled Select a camera in the list of cameras on the using [Disable Camera]. [Cameras] tab. • If a camera is not working, you can disable it to prevent communication error notifications from being sent repeatedly.
Add a User Display the [Users] Tab You can add users to the Viewer and place them in the administrator group or the general user group. Click [Settings] > [Users]. About User Groups The Viewer provides the following two user groups, each with different user permissions.
Add a User Change the User Information Use this tab to add a new Viewer user. Also use it to Select a user in the list. specify the kind of user (Administrator or Operator). Click [Add] to display the [Add User] dialog box. Click [Edit] to display the [Edit User] dialog box.
Add a User Remove a User Specify Individual Access Permissions Click [Partial Control] and select the check boxes next to Select a user in the list. the desired access permissions for each feature. Click [Remove]. A message asking if you want to remove the user is displayed.
Flow for Viewer Settings Start the Viewer (p. 39) Configure the Viewer Display the [Viewer Settings] dialog box (p. 57) Configure the Viewer display and operation settings (p. 57) Configure the display/hide mode for each event (p. 58) Configure event notification and priorities (p. 58) Configure the camera Display the [Camera Selector] dialog box (p.
Configure the Viewer Configure the Viewer Display and Operation Start the Viewer and configure it for day-to-day operations. For details on how to start the Viewer, see Settings “Start the Viewer” (p. 39). Click the [General] tab. Display the [Viewer Settings] dialog box Configure each item.
Configure Event Notification and Priorities Configure the Display/Hide Mode for Each Event Click the [Event Notification] tab. Specify the types of events displayed in the [Live Events Log] dialog box and on the timeline. Configure each item. Click the [Event Display] tab. Specify whether or not to display each type of event.
Configure the Camera Display the [Camera Selector] dialog box Select a Camera When you have a large number of cameras registered, Click [Window] > [Camera Selector]. search for the camera using the camera name or any associated tags. Click the search button and specify the search criteria. Search button Search criteria box The [Camera Selector] dialog box is displayed.
Configure the Video Window You can configure the video window settings, including the window size and the video format (JPEG or MPEG-4). Change the Video Window Size ➀ ➁ Click the video window menu button to display the menu. ➀ Video window menu button Click to display a menu for operating the video window.
Configure the Camera Change the Video Window Format Display the video Full Screen You can display the video full screen. Click the video window menu button to display the menu. Click the video window menu button to display the menu. Click [Video Format] and select the video format ([JPEG] or [MPEG-4], or [H.264]) from the submenu.
Adjust the Image Quality The following exposure compensation setting is displayed when [Auto], [Auto (Shutter Priority)] or [Auto Adjust the image quality using the [Image Adjustment] tab (Flickerless)] is selected. in the [Advanced Camera Settings] dialog box. [Image Adjustment] tab Important The settings may be different for different camera models.
Configure the Camera • [Manual] Compensate for the exposure manually. The • You cannot specify [Aperture Mode] when you select following exposure compensation settings are [Auto] for [Aperture Mode] in a recording schedule. displayed. • [Compensation] can be specified using seven levels, from -3 to +3.
Adjust the Focus and Speed Configure External Outputs You can use the [Focus and Speed] tab in the [Advanced Use the [External Outputs] tab on the [Advanced Camera Camera Settings] dialog box to adjust the focus and the Settings] dialog box to configure output to external pan/tilt/zoom speeds.
Configure the Video Window Layout Create a Layout You can save the size and position of a video window in the Viewer as a layout. Configure a layout using the following procedure: Specify the layout name, layout background and the video window display conditions and open it as a new layout.
Configure a Custom Grid Click [OK] to close the dialog box. Selecting [Custom] as a grid type displays the [Custom Grid] dialog box, where you can configure the size of the Important grid. Following the above steps does not automatically save the layout.
Configure the Video Window Layout Save the Layout Property Status After configuring the display and position of the video Operator windows, follow these steps to save the layout. Operator for the Click [File] > [Save Layout]. Property Status decision Tags Camera tags isn’t Change the layout name as required, and click [OK].
➂ [Available Layouts] Switch Between Layouts Displays a list of available layouts. Click [Layouts] on the toolbar to display a menu for ➃ [Add Layout] selecting existing layouts. Add the selected layout to the [Sequence Layouts] list. ➄ [Move Up] and [Move Down] Select a layout.
Configure the Video Window Layout ➇ [Copy to Folder] Organize Layouts Copy the selected layout to a folder. You can change the display order of menus, classify and ➈ [Close] organize layouts in folders, and edit the layouts. Close the dialog box. Click [Layouts] >...
Flow of Recording Schedule Settings Display the [Recording Schedules] window (p. 73) Set a Weekly schedule Set a Special Day schedule Select a camera (p. 73) Name the schedule (p. 88) Set a schedule (p. 74) Specify the day (p. 89) Select a camera (p.
Record on a Regular Basis (Repeating Weekly Schedules) Display the [Recording Schedules] window Select a Camera When you have a large number of cameras registered, Click [Window] > [Recording Schedules] to display the search for the camera using the camera name or any [Recording Schedules] window.
Set a Weekly Schedule Specify the Recording Period and Day of the Week In the schedule area, click the camera that you want to add the schedule to. Specify the recording period. Hint • To record for the entire day without specifying a You can select more than one camera by holding down the Shift start and end time, click [All Day].
Record on a Regular Basis (Repeating Weekly Schedules) Specify the Recording Mode Note • You can specify the priority of the events generated by sensor Select the check box next to the recording mode in the recording, motion detection recording, intelligent function list that best suits the type of recording you require.
➂ [Video Format] Configure the Recording Mode Specify the video format ([JPEG], [MPEG-4] or [H.264]). The available formats depend on the camera model. Continuous Recording Settings Click [Continuous Recording] in the recording mode Important list and select the check box. If you select [MPEG-4] or [H.264], the [Storage Server] option in the [Detect Motion Using] box cannot be selected.
Record on a Regular Basis (Repeating Weekly Schedules) ➅ [Advanced] Sensor Recording Settings Displays the [Advanced Recording Settings] dialog Click [Sensor Recording] in the recording mode list box. For details, see “Configure the Advanced and select the check box. Recording Settings” (p. 82). ➆...
1, [Do not record] is selected for surveillance, which require high reliability. Canon cannot take all of the sensors. You must select [Start Recording] for at responsibility for any accidents or damages associated with least one sensor to be able to start sensor recording.
Record on a Regular Basis (Repeating Weekly Schedules) The other settings are the same as those for continuous [Recording Settings] tab recording. For details, see “Continuous Recording Settings” (p. 76). ➀ To use motion detection, you must create a schedule with motion detection using the camera’s schedule setting tool.
➁ [Settings Mode] You cannot specify motion detection on the camera. • [Simple] [Sensitivity] and [Area Ratio] can only be set using Important the sliders. [Duration] is fixed at 0.2 seconds. • If the recording period for a schedule ends while motion •...
Record on a Regular Basis (Repeating Weekly Schedules) Intelligent Function Recording Settings Volume Detection Recording Settings Click [Intelligent Function Recording] in the recording Click [Volume Detection Recording] in the recording mode list and select the check box. mode list and select the check box. Configure the recording and event settings on each Configure the recording and event settings.
Configure the Advanced Recording Settings Specify the Camera Angle for Recording ➀ Click [Advanced] in the recording mode settings area to ➁ display the [Advanced Recording Settings] dialog box ➂ and configure the operation when recording starts. ➃ ➀ ➁ ➂...
Record on a Regular Basis (Repeating Weekly Schedules) Configuring a Preset Tour If you initialize the head position (the camera points the Select [Preset Tour] in the [Camera Angle] settings and head forward, reinitializes, and then returns the head to specify the order of the presets that are registered in the the former position) during recording, the image during camera.
Specify the Option for Recording Before and/or Click [OK] to close the dialog box. After an Event You can record a number of seconds before and/or after You can return the focus of the camera to its default an event, such as sensor input or motion detection, using setting by selecting [Return to default focus when the the [Recording Options] setting.
Record on a Regular Basis (Repeating Weekly Schedules) Adjust the Image Quality The following exposure compensation setting is displayed when [Auto], [Auto (Shutter Priority)] or [Auto (Flickerless)] is selected. [Image Adjustment] tab Important The settings may be different for different camera models. For details, see the camera manual.
➃ [White Balance] • [Manual] Compensate for the exposure manually. The Specify the appropriate white balance by selecting one following exposure compensation settings are of the camera’s light source settings displayed in the displayed. list. If [Manual] is selected, use one of the following two methods to adjust the white balance.
Record on a Regular Basis (Repeating Weekly Schedules) Adjust the Focus Configure External Outputs [Focus] tab [External Outputs] tab ➀ Note ➁ The settings are different for different camera models. For details, see the camera manual. ➀ ➁ ➂ ➃ Enable or disable output to external devices registered on the camera when the recording schedule starts.
Record at Specific Times (Special Day Schedule Settings) ➆ Schedule area Use special day schedules to record on exceptional days, such as public holidays. Displays the currently registered cameras and their corresponding recording schedules by day. This area also has a search function for finding Display the [Special Day Schedules] Tab cameras using search criteria, such as the camera name or tags.
Record at Specific Times (Special Day Schedule Settings) Specify the Day for the Special Day Schedule Specify the Recording Settings Click the schedule name you want to use in the Select the schedule name in the schedule type area. schedule type area. Specify the day to assign to the special day schedule Click [Add] in the days area.
Edit a Recording Schedule Editing a Recording Schedule Import from a Weekly Schedule You can create a special day schedule for any day of the Select the recording schedule you want to edit in the week by importing it from a weekly schedule. schedule area, and click [Edit].
Edit a Recording Schedule Import by Specifying the Day of the Week You can copy from a weekly schedule by specifying the day of the week to copy. Using this procedure, you are able to edit the recording schedule after making the copy. Select a camera in the schedule area.
Flow of Operations View recorded images Record Now (p. 96) Play a recording (p. 98) Save a snapshot of the displayed image (p. 96) Save part of a recording (p. 99) Search for a recording (p. 97) Zoom in/out of the Viewer display (p. 99) View live images Get control of a camera (p.
Viewer Features ➆ ➀ ➁ ➇ ➈ ➉ ➂ ➃ ➄ ➅ ➀ Menu bar and toolbar Access this software’s functions. The toolbar provides easy access to commonly used functions. ➁ Video window Display live images from a camera or playback from a recording. ➂...
View Recorded Images Record Now Save a Snapshot of the Displayed Image Start recording while watching the live image. The You can take a snapshot of the displayed image and save recording format is JPEG. the still image. Click the video window displaying the image to be Click [Capture] on the toolbar to display the [Capture recorded.
View Recorded Images Click an event in the event display area. Important Events not associated with Do not specify the Windows folder or the Program Files folder the selected camera. on the system drive as the destination. Images cannot be saved to these folders.
Play a Recording Important Use the playback controls on the timeline to control the • You cannot use rewind or go to previous frame for recordings in MPEG-4 or H.264 format. Also, the fast forward speed is image displayed in the video window. fixed at 2x.
View Recorded Images Zoom the Viewing Area In and Out Save Part of a Recording You can zoom the viewing area in and out in four levels. You can save a part of a recording with a length of up to one hour to a file.
Operate the Camera You can change the camera angle or adjust the image Note quality for a camera in the video window. • If the camera is idle for one minute, camera control is released automatically. A count down message is displayed 10 seconds before the release.
Operate the Camera Use Pan/Tilt/Zoom from the Video Window Change the Camera Angle to a Preset Position You can also use the pan/tilt/zoom feature from the video window. You can select a preset camera angle in the [Camera Control] dialog box after getting control of a camera. ➀...
Change the Camera Angle Using a Play Back Audio Panorama Image If the audio feature on the camera is used, you can play audio using the audio panel or send audio using a Change the camera angle by specifying a position on a microphone.
Operate the Camera ➅ [Settings] Compensate for Dark Regions in the Image Displays the [Silence Detection Settings] dialog box. Use the viewer shade control to compensate for any dark ➆ Hide options button regions in the image. Hides the options of the [Audio] panel. Click the video window menu button to display the menu.
Check Events View a Live Event Note • You can change the event priority. You can display past events in the [Live Events Log] • Motion detection recording, sensor detection recording, window. intelligent function recording, and volume detection recording priorities can be specified when setting the recording mode of a recording schedule.
Check Events Search for Events Advanced Search Click [Advanced Search] in the [Event Search] dialog box You can search past events and play back the event. to specify detailed search criteria. Click [Search] on the toolbar to display the [Event Search] dialog box.
Storage Server Health Check Events Indicating Errors or Warning Levels and Corresponding Actions You can check events to determine if errors related to the Storage Server status have occurred. When an event indicating an error or a warning level occurs, it is immediately displayed in the event panel or timeline. Take the appropriate action for the event.
Storage Server Health Check Status Bar [Storage Servers] tab This tab displays information (Storage Server Group name, status, CPU usage, recording bit rate, and The status bar displays the Viewer processing status and playback bit rate) on the registered Storage Server. load.
Disk Space Management (Important) The Storage Server monitors the disk space and responds Low Remaining Disk Space Notification Level according to the amount of available space. Conditions and Calculation Method If one of the following conditions is met, a low remaining Disk Space Status Explanation disk space notification level is indicated.
Disk Space Management (Important) Action When the Threshold Level is Reached Action When the Limit Level is Reached Recording continues, however, the Storage Server starts The Storage Server stops recording and issues an event deleting recording files, beginning with old files, and when the free disk space drops to this level.
Backing up data Destinations of the Backup Files Event Data <Destination drive>:\Canon-NVR\eventfiles The data that is saved during a backup consists of The following event data file is backed up: recording data, event data, and configuration files. The NVR3_EVENT_ xxxxxxxx _ yyyymmdd _hhmmss.edt...
Restore the configuration file for this software to its original location. Double-click [RM Storage Server] to display [RM Storage Server Properties]. The following folder is used by default: Configuration file path Double-click [RM-Lite Storage Server]. <System drive>:\ProgramData\Canon\WebView\ Click [Stop]. NVR30\ <System drive>:\Users\<user name>\AppData\Local\ Canon\WebView\NVR30\ Click [OK] to close the properties.
Actions Required When Recording Errors Occur When a recording error occurs (e.g., data is missing) during playback, you can troubleshoot the cause by checking the information in the event log and the Storage Server log file. Cause Action Event Storage Server Error: Cannot Connect to CameraServer <host name>...
Solutions When Viewer Problems Occur Problem Solution Some cameras do not record. • Is the power and the network connection for the cameras working? • Do the cameras reply to a ping? • Can you view live images on the Viewer for the cameras? •...
Timeline Problem Solution Nothing happens when I click any of the • Move the playhead off of the [Live] position. playback controls. • You must select a video window before you can play back images. In addition, the previous frame and next frame buttons (p. 98) and the [Extract] button (p. 99) are enabled only when one video window is selected.
Error Messages Messages Displayed in the Viewer Error Messages in the Video Window Message Cause Video window Connecting to camera. The Viewer is in the process of connecting to the camera. Cannot connect to camera. The Viewer cannot connect to the camera and live images cannot be displayed.
Warning Messages in the Viewer Message Cause Event notification Invalid E-mail Address. Characters other than alphanumeric characters and the underscore (_) were entered for the e-mail address. The SMTP server port is invalid. Please specify a An invalid SMTP server port number was entered. value between 1 and 65535.
Error Messages Error Messages in the Viewer Message Cause Recording schedules This schedule item overlaps a previously Recording schedules overlap. scheduled item. Please check your settings and try again. Recording schedule items must be set at least 15 Tried to set a schedule with a period shorter than minutes long.
Message Cause Saving the specified image The length of the extracted video must not exceed Tried to make the time longer than 1 hour. 1 hour. Unable to extract video. There is no video data in Could not save an image because there was no the specified timeframe.
Error Messages Messages Recorded in the Log Files Log File Locations The Storage Server log files are saved in the following folder on the computer where the server is installed. <System drive>:\ProgramData\Canon\WebView\NVR30\Log\ Types of Log Files File Name Explanation storage_server_log_0.csv Log file for the Storage Server viewer_log_0.csv...
Error Codes Winsock Error Codes Code Error Message Possible Cause An operation was attempted on something that is not a This may occasionally occur. No action is required. 10038 socket. 10048 Only one usage of each socket address (protocol/network All communication resources are in use. This error is address/port) is normally permitted.
Error Messages HTTP Error Codes Code Error Message Possible Cause Unauthorized The user name and password for connecting to the camera is incorrect. Forbidden A connection cannot be established due to an IP address restriction on the camera. This may also be returned by a proxy server.
Event Information Event Information Displayed Message Motion Detection [Motion On] or [Motion Off] Sensor Recording [Sensor On] or [Sensor Off] Record Now [Manual Recording Started] or [Manual Recording Stopped] Intelligent Function [Intelligent Function On] or [Intelligent Function Off] Volume Detection [Volume Detection On] or [Volume Detection Off] Recording [Recording Started] or [Recording Stopped]...
Tool. You can find the latest firmware and configuration backup and restore tools for cameras that are supported by this Update the firmware using the Firmware Upgrade program at the Canon Web site. Tool. Note Update the Firmware If the firmware update fails, restore the configuration using the Restore Tool.
How to Check the Version Checking the Version of the Storage Server The steps below explain how to check the version of this software. Click the Start button > [Control Panel] > [Uninstall a program] or [Add or Remove Programs]. Checking the Version of the Viewer Check the version of the software in the displayed list.
Using the AXIS Q7404/Q7401 For setting details for the AXIS Q7404/Q7401, see the user manuals and safety precaution manuals includied with each product. Supported Firmware The following firmware is necessary when using the AXIS Q7404/Q7401. Video Encoder Firmware AXIS Q7404 Ver.5.20 AXIS Q7401 Ver.5.20.2...
Using the AXIS Q7404/Q7401 Video Format Only JPEG is available for recording or live view. Camera Limitations • Even if a camera has pan/tilt/zoom functions, they cannot be operated via the RM-64/25/9 control panel if the camera is connected to an AXIS Q7404/Q7401. •...
Index access permissions............53 e-mail notifications acknowledging an event ..........104 adding ..............43 actions required when recording errors occur..... 118 settings ..............42 Aperture Mode............63, 86 event display ..............58 audio event notification .............58 play back .............. 102 events sound settings ............35 acknowledging ............104 audio panel.............
..............96, 98 Special Day............. 88 log files ................125 Weekly ..............73 recording settings............41 resolution, video window ..........61 RM-Lite................28 mail server...............43 specification comparison........29 maintenance, camera ...........130 maximum disk space used ..........46 menu bar .................95 messages saving a part of a recording ...........
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