For Your Safety; General Safety - Zte Max Duo Z963VL User Manual

Troubleshooting
Problem Possible Causes
Cannot turn Battery power has been
your phone on depleted.
The nano-SIM card has
malfunctioned or is damaged.
nano-SIM The nano-SIM card is inserted
card error improperly.
Debris is on the nano-SIM card
contacts.
The nano-SIM card is invalid.
You are not within the network's
Unable to
service area.
connect to the
network
Poor signal.
You have entered an incorrect
PIN Code
PIN code three consecutive
blocked
times.
Phone crashes,
reboots, freeze, Some third-party software is not
or cannot be compatible with your phone.
powered on
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Possible Solution
Recharge the phone's battery.
Take the nano-SIM card to your
service provider for testing.
Insert the nano-SIM card properly.
Use a soft, dry cloth to clean the
nano-SIM card contacts.
Contact your service provider.
Check the service area with your
service provider.
Move to an open space, or if you
are inside a building, move closer
to a window.
Contact your service provider.
Uninstall the software that may be
causing the problem.
Upgrade the phone software.
Reset the phone to factory status.

For Your Safety

General Safety

Don't make or receive
handheld calls while driving.
Never text while driving.
Keep your phone at least
15 mm away from your ear or
body while making calls.
Small parts may cause
choking.
Your phone can produce a
loud sound.
Avoid contact with anything
magnetic.
Keep away from pacemakers
and other electronic medical
devices.
Power off when asked to in
hospitals and medical facilities.
Power off when told to in
aircrafts and airports.
Power off when near explosive
materials or liquids.
Don't use at gas stations.
Your phone may produce a
bright or flashing light.
Don't dispose of your phone
in fire.
To prevent possible hearing
damage, do not listen at high
volume levels for long periods.
Avoid extreme temperatures.
Avoid contact with liquids.
Keep your phone dry.
Don't take your phone apart.
Only use approved
accessories.
Don't rely on your phone for
emergency communications.
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