If You Need Assistance - Toyota 2003 Rav4 Owner's Manual

If You Need Assistance

Both Toyota and your Toyota dealer are dedicated to serving your
automotive needs. Your complete satisfaction is our first priority. Should
you have a problem or concern — either during or after the warranty
period — please take the following steps to ensure the quickest possible
response:
Step 1
Discuss the situation with a dealership manager, such as the service
manager or customer relations manager. In most cases, a satisfactory
solution can be reached at this step.
Step 2
If the dealership does not address your concern to your satisfaction,
call the Toyota Customer Assistance Center at (800) 331–4331. If you
are hearing- or speech-impaired, call (800)443-4999 (TDD).
4 Introduction
Please have the following information ready when you call:
•
Your Toyota's vehicle identification number (located on the
driver's side corner of the dashboard, under the window)
•
Current mileage on your vehicle
•
Name of your Toyota dealership
A Toyota customer relations representative will assist you in
working with the dealership to find a satisfactory solution.
Step 3
If your concern has still not been resolved to your satisfaction, Toyota
offers additional assistance through the Dispute Settlement Program,
a dispute resolution program administered by the National Center for
Dispute Settlement. The purpose of the Dispute Settlement Program
is to resolve disputes through arbitration — a process by which two
parties authorize an independent third party to hear and resolve a dis-
pute. The program is informal and free of charge. To request that your