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Server Technology Switched Rack PDU Installation And Operation Manual

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Switched Rack Power
Distribution Unit
Installation and Operations Manual
Firmware Version 7.0

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Summary of Contents for Server Technology Switched Rack PDU

  • Page 1 Switched Rack Power Distribution Unit Installation and Operations Manual Firmware Version 7.0...
  • Page 2 The Globe logo is a trademark of Server Technology, Inc., registered in the US. Use of the logos for commercial purposes without the prior written consent of Server Technology may constitute trademark infringement and unfair competition in violation of federal and state laws.

  • Page 3: Table Of Contents

    Quick Installation Checklist ......................4 Technical Support ..........................4  PDU Power Pivot .......................... 5 Equipment Overview ........................6 IPv6 and Server Technology Products ..................... 7 2: I HAPTER NSTALLATION Standard Accessories ........................10 Optional Accessories ........................10 Additional Required Items ......................10 Safety Precautions .........................

  • Page 4: Chapter 1: Introduction

     Remove the predefined Administrator account “admn”. Connect the Switched PDU to the network. Technical Support Experience Server Technology's FREE Technical Support  Server Technology understands that there are often questions when installing and/or using a new product. Free Technical Support is provided from 8 a.m. to 5 p.m. PST, Monday through Friday. After-hours service is provided to ensure your requests are handled quickly no matter what time zone or country you are located in.

  • Page 5: Pdu Power Pivot

    PDU Power Pivot – Flexible Cord Design To learn more about PDU Power Pivot and watch a brief video that animates the PDU Power Pivot mounting angles in the equipment rack, see the Server Technology website at: http://info.servertech.com/PDUpowerpivot Switched PDU Introduction ...

  • Page 6: Equipment Overview

    Equipment Overview The power inlet/cord(s) connects the PDU to the electrical power source. The Current LED(s) displays the current load for each infeed, branch or electrical phase per infeed. Two RJ45 connectors for Serial (RS-232) and Ethernet connection. Two mini RJ11 connectors for Temperature/Humidity sensors. A number is printed above each outlet.

  • Page 7: Ipv6 And Server Technology Products

    IPv6 and Server Technology Products Server Technology is introducing IPv6 “dual stack” support to the PDU product line. IPv6 has been designed to succeed IPv4 as the dominant communications protocol for internet traffic, to avoid depletions of the IPv4 address space, and to allow more IP address growth.
  • Page 8 Network-Enabled Modes NOTES:  For all network-enabled modes described below, the PDU will set an auto-configured IPv6 address, and if IPv6 router announcements are active, a stateless DHCP IPv6 address will also be set. Further, in all network-enabled modes, at least one IPv4 or one IPv6 address will be active.
  • Page 9 Viewing Network Status You can obtain the IPv6 network status through the firmware Web Interface or Command Line Interface (CLI). For the CLI, use the show network command as follows: Switched CDU: show network Network Settings State: DHCP IPv6/IPv4 Network: Dual IPv6/IPv4 Link: Up Negotiation: Auto Speed: 100 Mbps...

  • Page 10: Chapter 2: Installation

    Optional power input retention bracket hardware (can be installed); two removable T-brackets with two 40 mm screws per input. Note: This bracket is not compatible with Server Technology Input Power Cords with the self-locking C19 feature. These power cords have the prefix PTCORD-L#.

  • Page 11: Safety Precautions

    Safety Precautions This section contains important safety and regulatory information that must be reviewed before installing and using the Switched Rack Power Distribution Unit. Only for installation and use in a Destiné à l'installation et l'utilisation dans le Nur für Installation und Gebrauch in Restricted Access Location in cadre de Restricted Access Location selon eingeschränkten Betriebszonen gemäß...

  • Page 12: Nebs Gr-1089-Core Information

    NEBS GR-1089-Core Information For NEBS certified products only. These products are intended to be installed in Network Communications Facilities and in locations where the NEC applies. This product is suitable for installation in a Common Bonding Network (CBN). WARNING: The intra-building port(s) of the equipment or subassembly is suitable for connection to intra-building or unexposed wiring or cabling only.

  • Page 13: Input Power Cord Retention Options For Pdus With Iec C20 Inlets

    Input Power Cord Retention Options for PDUs with IEC C20 Inlets Determine which Detachable Input Cord was supplied with the unit: For the following Detachable Input Cords with the self-locking IEC C19 feature, follow Procedure A below. PTCORD-L1, PTCORD-L2, PTCORD-L3, PTCORD-L5, PTCORD-L6, or PTCORD-L7.

  • Page 14: Attaching Safety Earth Ground Connection

    Attaching Safety Earth Ground Connection Server Technology PDUs are supplied with an external safety ground connection to provide an alternate ground path for fault currents, and to maintain the same ground reference between it and the equipment rack. NOTE: The auxiliary external ground location may vary. Most PDUs will have it located near the power cord entry located near the symbol.

  • Page 15: Mounting The Pdu

    An additional 19 mm (0.75 inch) of clearance is required at the top of the PDU to allow the button to mount into the keyholes. Note: For more information about horizontal/vertical mounting options for the Switched PDU, see the Server Technology PDU Mounting Bracket Catalog: http://cdn1.servertech.com/assets/documents/documents/1803/original/Mounting_Bracket_Catalog.2014- 12-30.pdf?1420823515 Switched PDU Installation ...

  • Page 16: Attaching The Expansion Module

    Keep the device’s on/off switch in the off position until after it is plugged into the outlet. Connect devices to the PDU outlets. NOTE: Server Technology recommends even distribution of attached devices across all available outlets to avoid exceeding the outlet, branch or phase limitations.
  • Page 17 Ethernet Port The Switched Cabinet Distribution Unit is equipped with an RJ45 10/100Base-T Ethernet port for attachment to an existing network. This connection allows access to the Switched PDU via Telnet or Web. The Switched PDU is configured with the following network defaults to allow unit configuration out-of-the-box through either Telnet or Web: NOTE: When installed on a DHCP enabled networks, the following network defaults do not apply because the PDU ships with DHCP support enabled.

  • Page 19: Chapter 3: Operations

    Chapter 3: Operations NTERFACES Outlet Naming and Grouping Models with a Single Power Infeed ..................21 Models with Multiple Power Infeeds ..................21 Usernames and Passwords NTERFACE Logging In System Summary Outlet Control Individual ..........................26 Group ........................... 26 Power Monitoring Input Feeds...........................
  • Page 20 Sentry Power Manager (SPM) Administration ..............86 Telnet Administration ......................87 FTP Administration ......................87 SNTP Administration ......................89 UPS Administration ......................91 Feature Administration ......................95 20  Operations Switched PDU Installation and Operations Manual...

  • Page 21: Interfaces

    The Switched Cabinet Distribution Unit has one predefined administrative user account (username/password: admn/admn), and supports a maximum of 112 defined user accounts. NOTE: For security, Server Technology recommends removal of the predefined administrative user account after a new account with administrative rights has been created.

  • Page 22: Web Interface

    Web Interface The Web Interface provides web-based access to the firmware. The interface is designed with three major sections, illustrated below. 1. System Header: Shows PDU description and location, IP address, and user/access. 2. Navigation Bar: Provides access to PDU configuration, control action, or status page. 3.

  • Page 23: System Summary

    System Summary The System Summary is typically displayed as the default page at user login to the firmware Web Interface. If you do not have environmental monitor access for a PDU, your default page at login will be the Outlet Control page (shown in Figure 3 above).
  • Page 24 Active Users: Displays the number of active user sessions accessing the firmware. These sessions include serial, TELNET, SSH, and Web sessions. Active Users also shows sessions that an unauthorized user may be attempting to access. The number shown in Active Users changes instantly as the number of active user sessions change. A total of 4 concurrent web user sessions are allowed (HTTP or HTTPS).
  • Page 25 High Limit: Displays the high limit of the load, temperature, or humidity graph. These values depend on the sensor limits are cannot be set by the user. For example, a 100ºC high limit would be displayed as for a temperature sensor graph in Celsius.

  • Page 26: Outlet Control

    Logical Group Separators Logical groups are separated by a thin blue line on the System Summary page as shown in the following example between Tower A_InfeedA and Tower B_InfeedA: This grouping includes master/link units in addition to some branched units. Up to three blue line dividers can be displayed on the System Summary page between all sensor groups.

  • Page 27: Power Monitoring

    Outlet State/Control State Field Values Outlet State Control State Description Outlet is on Outlet is off Pend On Outlet is off and about to turn on in response to a sequence timer Reboot Outlet is off and a Reboot action has been initiated A restart has occurred –...

  • Page 28: Environmental Monitoring

    Environmental Monitoring Sensors The Sensors page displays:  Absolute and descriptive names of the temperature/humidity sensor  Temperature/humidity sensor readings and percentage of relative humidity Monitor pages (like the Sensors page) refresh occasionally to reflect current PDU status. Temperature/Humidity Sensor Status Status Description Found...
  • Page 29 Creating a pre-login banner: Click the Login Banner link. On the subsequent Login Banner page, type pre-login banner text and click Apply. NOTES:  The pre-login banner can be up to 2069 characters in length and is displayed prior to the login prompt. If left blank, a system banner will not be displayed prior to the login prompt.
  • Page 30 Enabling or disabling strong password requirements: The Switched PDU supports enforcement of strong passwords for enhanced security. When enabled, all new passwords must be a minimum of 8 characters in length with at least one uppercase letter, one lowercase letter, one number and one special character.

  • Page 31: Network

    The valid timeout range is 1 to 1440 minutes (24 hours); the default is 5 minutes.  Enabling/Disabling StartUp Stick StartUp Stick is a Server Technology tool for mass configuration of PDU operating parameters. Select Enabled or Disabled from the StartUp Stick drop-down menu and click Apply. Creating a descriptive unit name: Click on the Tower Names link.
  • Page 32 Network: The Network drop-down menu determines the acquisition method used for the protocol stack, IPv4 address, and IPv6 address. From the Network drop-down menu, select the acquisition method for your network (Disabled, IPv4 only, or Dual IPv6/IPv4), and click Apply. State: The view-only State field shows the current IPv6/IPv4 network status and can display any of the following values: Current Network States...

  • Page 33: Telnet/Ssh

    Enabling static address fallback: NOTE: The Static Address Fallback option executes only when DHCP is enabled. To enable static address fallback, check the Enable checkbox. To disable, uncheck (clear) the checkbox. Click Apply.  Enabling the Static Address Fallback option informs the PDU to automatically fall back to a static address if a DHCP server does not respond after 100-seconds.

  • Page 34: Http/Ssl

    HTTP/SSL The HTTP/SSL page configures HTTP server options, SSL options (including user-defined certificates), and determines settings for the Sentry Power Manager (SPM) enterprise software product. Enabling or disabling HTTP or SSL support: From the HTTP or SSL Server drop-down menu, select Enabled or Disabled, and click Apply. NOTE: SSL-encrypted (HTTPS) must be used for secure website connections.

  • Page 35: Serial Ports

    Setting the Sentry Power Manager (SPM) options: The Sentry Power Manager (SPM) is Server Technology’s enterprise management software product for the data center. The configuration options provided allow you to enable/disable SPM and reset the SPM password to its default.
  • Page 36 Apply. Enabling or disabling the RFTAG option: This option makes RF Code sensor tags available for the Server Technology wireless monitoring solution. Click on the Edit link in the Action column next to the port to be configured. On the following Serial Ports Edit page, select Enabled or Disabled from the RFTAG drop-down menu and click Apply.

  • Page 37: Towers

    Configuring the Bluetooth™ options: ® If the PDU has been equipped for the mobile monitoring solution using Bluetooth technology, several Bluetooth parameters will be available for editing on the Serial Ports configuration page. Click the Edit link in the Action column next to the AUX port to configure the following parameters. Provide a value as described for each parameter field, and click Apply.

  • Page 38: Input Feeds

    Input Feeds The Input Feeds configuration page allows you to assign and edit input feed descriptive names, operational voltage, and maximum load capacity. Creating a descriptive input feed name: In the Input Feed Name field, enter a descriptive name and click Apply. Setting the infeed operational voltage: In the Input Feed Voltage field, enter a value from 1 to 480 and click Apply.

  • Page 39: Outlets

    Outlets The Outlets configuration page configures options for all outlets and outlet shutdown settings. Setting the outlet reboot delay: Provide the reboot interval (in seconds) in the Reboot Delay field and click Apply. Editing the outlet descriptive name: Click the Edit link in the Action column next to the outlet to be configured. On the subsequent Outlets edit page, type a descriptive name.

  • Page 40: Users

    Users The Users configuration page is used for creation and removal of usernames, assignment of accessible outlets and group, assignment of privilege levels, and the changing of user passwords. Creating a new user: Enter a user name in the Username field. Up to 16 alphanumeric and other typed characters (ASCII 33 to 126 decimal) are allowed;...
  • Page 41 Adding and deleting outlet access: Click on the Outlets link in the Access column for the associated user. On the subsequent User Outlets page, select or deselect outlets to be accessed by the user and click Apply. Adding and deleting group access: Click on the Groups link in the Access column for the associated user.

  • Page 42: Ftp

    The FTP configuration page allows you to set up and maintain all settings required to perform an FTP firmware upload, configure automatic FTP updates, or system configuration uploads/downloads. For more information about uploading firmware, see Appendix B. NOTES:  The FTP page accepts both IPv4 and IPv6 formats in the Host field. ...

  • Page 43: Sntp/Syslog

    Enabling or disabling the FTP server: The Switched PDU has the ability to upload and download system configuration files to ease implementation across multiple PDUs. Select Enabled or Disabled from the drop-down menu and click Apply. NOTE: The FTP server must be enabled for configuration upload or download. SNTP/Syslog The SNTP/Syslog page sets the options for the SNTP server, time zone, Daylight Saving Time (DST) automatic clock adjustment, and Syslog server.

  • Page 44: Snmp/Thresholds

    Select Enabled or Disabled from the SNMPv3 Agent drop-down menu and click Apply. NOTE: The default for SNMP support is Enabled. When Server Technology products are shipped, the default SNMP configuration for the GET community string is set to “public” and the SET community string is left blank.
  • Page 45 Configuring general parameters for any SNMP version: Setting trap destinations: Type an IP address or hostname as necessary in the trap destination field(s) and click Apply. NOTE: Both IPv4 and IPv6 formats are accepted in the “Trap Destination 1” and “Trap Destination 2” fields. Setting the error trap repeat time: Type a time value in the Error Trap Repeat Time field and click Apply.

  • Page 46: Ldap

    Configuring the authentication order: Select Remote -> Local or Remote Only from the drop-down menu and click Apply. NOTE: Server Technology recommends not setting the authentication order to Remote Only until LDAP has been configured and tested. Setting the LDAP server address: Enter the IP address or hostname in the Primary and/or Secondary Host field and click Apply.
  • Page 47 Setting the group membership attribute: Enter the group membership attribute in the Group Membership Attribute field and click Apply. Enabling or disabling group search: Select Enabled or Disabled from the Group Search drop-down menu and click Apply. Setting the group search base Distinguished Name (DN): The Group Search Base DN indicates where the LDAP group search will start.

  • Page 48: Tacacs

    Select Remote > Local or Remote Only from the drop-down menu and click Apply. For more information about remote authentication order, see the “Setting the authentication order” section. NOTE: Server Technology recommends not setting the authentication order to Remote Only until TACACS has been fully configured and tested.
  • Page 49 Adding and deleting outlet access: Click on the Outlets link in the Access column for the associated TACACS+ Privilege Level. On the subsequent LDAP Group - Outlets page, select or deselect outlets to be accessed by the TACACS+ Privilege Level and click Apply.

  • Page 50: Radius

    Configuring the authentication order: Select Remote > Local or Remote Only from the drop-down menu and click Apply. NOTE: Server Technology recommends not setting the authentication order to Remote Only until the RADIUS has been fully configured and tested. Changing the RADIUS server address: Enter the IP address or hostname in the Primary and/or Secondary Server field and click Apply.

  • Page 51: Smtp/Email

    SMTP/Email The SMTP/Email page allows the configuration of Simple Mail Transfer Protocol (SMTP) and Email options. Enabling or disabling Email support: Select Enabled or Disabled from the Email Notifications drop-down menu and click Apply. Setting the SMTP server address: Enter the IP address or hostname in the SMTP Host field and click Apply. NOTE: Both IPv4 and IPv6 formats are accepted in the Host field.

  • Page 52: Features

    Technology. From this page you can review all activated features and activate new purchased features. To activate a special feature: In the Feature Key Value field, enter the activation key provided by Server Technology and click Apply. NOTE: A restart of the unit is required after activating new special features.

  • Page 53: Command Line Interface

    Command Line Interface IMPORTANT: The Command Line Interface (CLI) was modified to allow both IPv4 and IPv6 settings. Logging In Logging in through Telnet requires directing the Telnet client to the configured IP address of the unit. Logging in through the Console (RS232) port requires the use of a terminal or terminal emulation software configured to support ANSI or VT100 and a supported data rate (300, 1200, 2400, 4800, 9600, 19200, 38400, 57600, or 115200 BPS) - 8 data bits-no parity-one stop bit and Device Ready output signal (DTR or DSR).
  • Page 54 Administrative Command Summary Create User Adds a user account Delete Groupfromuser Removes access to one or more groups for a user Delete Outletfromgroup Deletes an outlet from a group name Delete Outletfromuser Removes access to one or all outlets for a user Delete Portfromuser Removes access to one or all serial/Pass-Thru ports List User...
  • Page 55 Administrative Command Summary (continued…) Set Location Specifies a descriptive field for the Web control screen and login banner Set Net Determines the acquisition method for the protocol stack and IPv4/IPv6 addresses Set Option Button Enables or disables the external configuration reset button Set Option Coldboot Alert Enables or disables the Coldboot Alert feature using a serial protocol Set Option Display...

  • Page 56: Operations Commands

    Administrative Command Summary (continued…) Set Tower 3Phase Specifies the AC voltage type for the tower Set Tower Model Specifies the model number for the tower Set Tower Name Specifies a descriptive field for the tower Set Tower ProdSN Specifies the serial number for the tower Set Tower Specifies the AC or DC voltage type for the tower Set UPS AddInfeed...
  • Page 57 Turning outlets off: The Off command turns off one or more outlets. When the command completes, a display indicating all outlets affected and their current states will be displayed. To turn outlets off: At the Switched CDU: prompt, type off, followed by an outlet name, and press Enter, or Type off, followed by a group name, and press Enter, or Type off all and press Enter Examples...
  • Page 58 To display on/off status of one or more outlets: At the Switched CDU: prompt, type status, followed by an outlet name, and press Enter, or Type status, followed by a group name, and press Enter, or type status and press Enter. Examples The following command displays the on/off status of the outlet named FileServer_1: Switched CDU: status FileServer_1<Enter>...
  • Page 59 Displaying outlets assigned to a group: The List Group command displays outlets assigned to the specified group name. To display outlets assigned to a group: At the Switched CDU: prompt, type list group, followed by the group name and press Enter. Example The follow command displays the outlets assigned to the group ServerGroup_1: Switched CDU: list group ServerGroup_1<Enter>...
  • Page 60 Displaying the status of the environmental monitor: The Envmon command displays the status of the integrated Environmental Monitor. By default, only administrative user accounts are allowed access to the Envmon command. An administrator can use the Set User Envmon command to enable and disable access for other user accounts. To display the status of the Environmental Monitor: At the Switched CDU: prompt, type envmon and press Enter.

  • Page 61: Administration Commands

    Displaying UPS status: The UPSStat command displays the status of one or more UPS devices associated with the PDU. The display includes UPS index number, type, line/battery status, and reported voltage. NOTE: Access to this command requires enabling user privileges for environmental monitoring using the Set User Envmon command. To display status of one or more UPS devices: At the Switched CDU: prompt, type upsstat and press Enter.
  • Page 62 Changing a password: The Set User Password command changes a user’s password. For security, when you type a password, the characters are not displayed on the screen. For more information, see the “Usernames and Passwords” section. To change a password: At the Switched CDU: prompt, type set user password, followed by a username and press Enter.
  • Page 63 Displaying the access privilege levels: The List Users command displays all defined users with their access privilege level. To display user access privilege levels: At the Switched CDU: prompt, type list users and press Enter. Example The following command displays all users with their access privilege level: Switched CDU: list users<Enter>...
  • Page 64 Deleting group access for a user: The Delete GroupFromUser command removes a user’s access to a group. You cannot remove access to any group for an administrative level user. To delete group access for a user: At the Switched CDU: prompt, type delete GroupFromUser, optionally followed by a group name and a username. Press Enter.

  • Page 65: Outlet Administration

    Outlet Administration Setting the sequencing interval: The Set Outlet SeqInterval commands sets the power on sequencing interval for all outlets. To set the sequencing interval: At the Switched CDU: prompt, type set outlet seqinterval all, followed by a value from 0 to 15 (in seconds) and press Enter.
  • Page 66 Setting the outlet locked (no control) state: The Outlet Locked feature protects against accidental switching off of critical equipment that should rarely, if ever, be relay-controlled. The feature also prevents unused outlets from being turned on, for example, when a circuit is at capacity and additional devices/loads should not be turned on.

  • Page 67: Input Feed Administration

    Displaying outlet information: The Show Outlets command displays information about all outlets. This information includes:  Sequencing and reboot timer values  Descriptive outlet name, if applicable  Outlet wakeup state and post-on settings  Current outlet locked status To display outlet information: At the Switched CDU: prompt, type show outlets and press Enter.

  • Page 68: Tower Administration

    Setting the infeed operational voltage The Set Infeed Voltage command is use to edit the input operational voltage. To set the infeed operational voltage: At the Switched CDU: prompt, type set infeed voltage, followed by the absolute infeed name, and a value from 1 to 480.
  • Page 69 To set the tower serial number: At the Switched CDU: prompt, type set tower prodsn, followed by the absolute tower name, and the tower serial number. Press Enter. Example The following command sets the serial number for tower .A to ‘AA06F011157’: Switched CDU: set tower prodsn .a AA06F011157<Enter>...

  • Page 70: Group Administration

    Displaying tower information: The Show Towers command displays information about the PDU. This information includes the absolute and descriptive PDU names, serial and model numbers, and voltage types. To display tower information: At the Switched CDU: prompt, type show towers and press Enter. Example Switched CDU: show towers<Enter>...
  • Page 71 Adding an outlet to a group: The Add OutletToGroup command adds an outlet to a group. To add more than one outlet, but not all outlets, you must use multiple Add OutletToGroup commands. To add an outlet to a group: At the Switched CDU: prompt, type add outlettogroup, optionally followed by an outlet name and group name.

  • Page 72: Environmental Monitor Administration

    Environmental Monitor Administration Creating a descriptive Environmental Monitor name: The Set Envmon Name command assigns a descriptive name to the integrated Environmental Monitor. This descriptive name is displayed when the Evnmon command is issued. To create an Environmental Monitor name: At the Switched CDU: prompt, type set envmon name followed by the absolute environmental monitor name, then the descriptive name of up to 24 alphanumeric and other typed characters - (ASCII 33 to 126 decimal) are allowed;...
  • Page 73 Setting the serial port timeout value: The Set Port Timeout command sets the serial port inactivity timeout period. The timeout period defines the maximum period of inactivity before automatically closing the Pass-Thru session. The valid range for the timeout is 0 to 60 (in minutes). The default timeout is 5 minutes. The command can be used to set individual ports by ID or name.
  • Page 74 At the Switched CDU: prompt, type set port scp, followed by emulate, followed by none or MRV, and press Enter. Enabling or disabling the RFTAG option: This option makes RF Code sensor tags available for the Server Technology wireless monitoring solution. To enable or disable the RF Code sensor options: At the Switched CDU: prompt, type set port rftag, follow by the serial port name, followed by enabled or disabled, and press Enter.

  • Page 75: System Administration

    System Administration Creating a pre-login banner: The Set Banner command specifies text that appears prior to the login authentication. This feature allows administrators to configure a message up to 2069 characters for display of legal, disclaimer or other text as required by application.
  • Page 76 Setting the power factor: The Set System PF command sets the power factor used in the total system power calculation. The valid range is .50 to 1.00. To set the power factor: At the Switched CDU: prompt type set system pf, followed by the power factor, and press Enter. Setting the 3-phase load out-of-balance threshold: The Set System Balance command determines when the current on the lines of a 3-phase system are out-of-balance between the three phases of power.
  • Page 77 Displaying system configuration information: The Show System command displays all system configuration information.  Firmware version  NIC module serial number and MAC address  Hardware revision code and Flash size  Uptime since last system restart  System location description ...
  • Page 78 Configuring the LED display orientation: The Set Option Display command configures the LED display orientation. To configure the LED display orientation: At the Switched CDU: prompt, type set option display, followed by normal, inverted, or auto, and press Enter. Example The following sets the LED display orientation to Inverted: Switched CDU: set option display inverted<Enter>...
  • Page 79 Configuring the Command Line Interface (CLI) session timeout: The Set Option CLI Timeout command configures the CLI session timeout in minutes. The valid timeout range is 1 to 1440 minutes (24 hours). The default session timeout is 5 minutes. To configure the CLI Session Timeout: At the Switched CDU: prompt, type set option clitimeout, followed by the session timeout (in minutes), and press Enter.
  • Page 80 To enable or disable coldboot alert: Upon a coldboot of the system (if the Coldboot Alert feature is enabled), the system sends a ½ second RS-232 break out on any serial ports that are also enabled. The Set Option Coldboot Alert command enables or disables the Coldboot Alert feature. To enable or disable coldboot alert: At the Switched CDU: prompt, type set option cbalert, followed by enabled or disabled, and press Enter.
  • Page 81 Enabling or disabling the Cisco EnergyWise network: NOTE: Only commands through the CLI are supported for the Cisco EnergyWise network. There is no firmware web-based interface for EnergyWise. Enabling EnergyWise requires a system restart. The Set EnergyWise command enables or disables the EnergyWise network support: To enable or disable EnergyWise: At the Switched CDU: prompt, type set energywise, followed by enabled or disabled, and press Enter.
  • Page 82 To set a blank EnergyWise secret: A blank secret is acceptable. At the Switched CDU: prompt, type set energywise secret, do not type in the Secret field, and press Enter twice (to bypass the Secret field and then VerifySecret field.) Example of a blank secret Switched CDU: show energywise EnergyWise Configuration...

  • Page 83: Tcp/Ip Administration

    TCP/IP Administration NOTE: A restart of the PDU is required after setting or changing any TCP/IP configurations. Enabling or disabling DHCP support: The Set DHCP command enables or disables DHCP support. To enable or disable DHCP support: At the Switched CDU: prompt, type set dhcp, followed by enabled or disabled, and press Enter. Enabling or disabling DHCP boot delay: The Set DHCP Boot Delay command enables or disables the DHCP boot delay option: ...
  • Page 84 Setting the IP address: The Set Ipaddress command sets the TCP/IP address of the network interface controller. To set the IP address: At the Switched CDU: prompt, type set ipaddress, followed by the IP address and press Enter. NOTE: Both IPv4 and IPv6 IP address formats are accepted. Example The following command sets the IP address to 12.34.56.78: Switched CDU: set ipaddress 12.34.56.78<Enter>...
  • Page 85 To display network configuration information: At the Switched CDU: prompt, type show network and press Enter. Example The following command displays the network configuration information: Switched CDU: show network<Enter> Network Settings State: DHCP IPv6/IPv4 Network: Dual IPv6/IPv4 Link: Up Negotiation: Auto Speed: 100 Mbps Duplex: Full AutoCfg IPv6: FE80::20A:9CFF:FE52:4104/64...

  • Page 86: Http Administration

    The configuration options provided allow you to enable/disable SPM and reset the SPM password to its default. NOTE: The SPM options apply only if you are currently using Server Technology’s SPM software product. Enabling and disabling SPM Secure Access: The Set SPM command enables or disables support for Sentry Power Manager (SPM).

  • Page 87: Telnet Administration

    Telnet Administration NOTE: A restart of the PDU is required after setting or changing any Telnet/Web configurations. Enabling and disabling Telnet support: The Set Telnet command is used to enable or disable Telnet support. To enable or disable Telnet support: At the Switched CDU: prompt, type set telnet, followed by enabled or disabled and press Enter.
  • Page 88 Setting the FTP Password: The Set FTP Password command sets the password as required by the FTP Host. To set the FTP password: At the Switched CDU: prompt, type set ftp password, followed by the FTP password and press Enter. Example The following command sets the FTP password to Test1: Switched CDU: set ftp password Test1<Enter>...

  • Page 89: Sntp Administration

    Testing the FTP upload configuration: The Set FTP Test command validates that the PDU can login to the FTP server and verify/download the firmware file. To test the FTP upload configuration: At the Switched CDU: prompt, type set ftp test, and press Enter. Displaying FTP configuration information: The Show FTP command displays all FTP configuration information.
  • Page 90 Setting the SNTP server address: The Set SNTP command is used to set the primary and secondary SNTP server addresses. To set the SNTP server address: At the Switched CDU: prompt, type set sntp, followed by primary or secondary, and the SNTP server IP address or hostname.

  • Page 91: Ups Administration

    UPS Administration Creating a UPS record The Create UPS command adds a new UPS device to the PDU. To create a UPS record: At the Switched CDU: prompt, type create UPS and press Enter. At the prompt, type the corresponding number from the list of the UPS types and press Enter. At the Host Name: prompt, type the UPS’s IP address or hostname and press Enter.
  • Page 92 Changing the UPS type: The Set UPS Type command is used to change the type of UPS for each UPS record. To change a UPS record: At the Switched CDU: prompt, type set ups type and press Enter. At the prompt, type the index number for the UPS record to be changed and press Enter. At the prompt, type the corresponding number from the list of the UPS types and press Enter.
  • Page 93 Changing the UPS SNMP port: With a UPS record configured, the PDU sends data requests to the default UPS SNMP port number 161. You can change this port number using the Set UPS Port command. To change the UPS SNMP port: At the Switched CDU: prompt, type set ups port and press Enter.
  • Page 94 Adding an infeed to a UPS: The Set UPS AddInfeed command adds a logical association of an infeed to a UPS. To add an infeed to a UPS: At the Switched CDU: prompt, type set ups addinfeed and press Enter. At the prompt, enter the index number for the UPS record to be changed and press Enter.

  • Page 95: Feature Administration

    Displaying UPS configuration: The Show UPS command displays information about all UPS devices.  UPS Type and Host/IP address  UPS SNMP port and community string  SNMP Objects OID values and expected return values To display UPS configuration information: At the Switched CDU: prompt, type show ups and press Enter.

  • Page 97: Chapter 4: Advanced Operations

    Chapter 4: Advanced Operations Enabling and Setting Up SSL Support SSL Technical Specifications Enabling and Setting up SSH Support SSH Technical Specifications SNMP/T HRESHOLDS About SNMP Versions Enabling and Setting Up SNMP v1/v2 Support MIB, OID, and Support Enabling and Setting up SNMP Support SNMP Traps Configuring Traps LDAP...

  • Page 98: Ssl

    Secure Socket Layers (SSL) enables secure Web sessions between a PDU and a remote user. SSL provides two chief features designed to make TCP/IP (Internet) transmitted data more secure:  Authentication: The connecting client is assured of the identity of the server. ...
  • Page 99 Enabling or disabling custom user certificates: The Set SSL User Certificate command enables or disables uploading of custom user certificates. To enable or disable user certificates: At the Switched CDU: prompt, type set ssl usercert, followed by enabled or disabled, and press Enter. Setting the custom user certificate passphrase: The Set SSL User Passphrase command sets the user-defined passphrase for authentication of uploaded custom user certificates.

  • Page 100: Ssh

    Secure Shell (SSH) version 2 enables secure network terminal sessions between a Remote Power Manager and a remote user over insecure network. SSH provides an encrypted terminal sessions with strong authentication of both the server and client, using public-key cryptography and is typically used as a replacement for unencrypted Telnet. In addition to enabling secure network terminal sessions to the unit for configuration and power management, the SSH session can be used for secure Pass-Thru connections to attached devices.
  • Page 101 SSH Technical Specifications Secure Shell (SSH) version 2 Asymmetric Cryptography: Diffie-Hellman DSA/DSS 512-1024 (random) bits per NIST specification Symmetric Cryptography: AES256-CBC RIJNDAEL256-CBC 3DES-192-CBC AES192-CBC RIJNDAEL192-CBC AES128-CBC RIJNDAEL128-CBC Message Integrity: HMAC-SHA1-160 HMAC-MD5-128 Authentication: Username/Password Session Channel Break Extension (for RS232 Break) Switched PDU Advanced Operations ...

  • Page 102: Snmp/Thresholds

    SNMP/Thresholds The Switched PDU family of products supports the Simple Network Management Protocol (SNMP). This allows network management systems to use SNMP requests to retrieve information and control power for the individual outlets. The unit includes an SNMP v2c agent supporting standard MIB objects. A private enterprise MIB extension (Sentry3 MIB) is also supported to provide remote power control.
  • Page 103 Setting the Get/Set community strings: NOTE: The default for SNMP support is Enabled. When Server Technology products are shipped, the default SNMP configuration for the Get community string is set to “public” and the Set community string is left blank.
  • Page 104 Show SNMP Displays all SNMP configuration information MIB, OID, and Support The SNMP MIB and OID are available on the Server Technology website: ftp://ftp.servertech.com/pub/SNMP/sentry3 Technical support is available 8:00AM to 5:00 PM Pacific Time, Monday-Friday. For SNMP Support, email: mibmaster@servertech.com Enabling and Setting up SNMP Support SNMP support must be enabled and configured for access to Sentry3 MIB objects and generation of all Sentry3 traps.
  • Page 105 Setting the SNMP v3 read-only (RO) authentication password: The Set SNMP RO Auth Password command sets the SNMP v3 RO authentication password. A valid authentication password can be set to any value between 1-40 characters. A blank password will clear the string. To set the RO authentication password: At the Switched CDU: prompt, type set snmp v3 roauthpass, and press Enter.
  • Page 106 Setting the SNMP v3 trap username: The Set SNMP Trap Username command sets an optional username for display on SNMP activity logs to identify user actions. At the Switched CDU: prompt, type set snmp v3 trapusername, and press Enter. The trap username can be 1-31 alphanumeric characters;...
  • Page 107 Setting the Get/Set community strings: The Switched CDU supports two SNMP community strings that provide varying levels of access to objects defined in the Sentry3 MIB. Community strings can be 1 to 24 characters. Setcomm: The Setcomm string provides read-write access to sentry3 MIB objects. The default Setcomm string is blank. To set the Setcomm community string: At the Switched CDU: prompt, type set snmp setcomm, followed by the string and press Enter.
  • Page 108 Displaying SNMP configuration information: The Show SNMP command displays all SNMP configuration information.  SNMP version (v2/v3) support status (enabled/disabled)  SNMP community strings  Read-Only (RO) or Read-Write (RW) username, authentication type, privacy type (if SNMPv3)  Trap username ...
  • Page 109 SNMP Traps The Switched PDU supports five types of SNMP traps. Traps are enabled at the Tower (T), Infeed (I), outlet (O), Environmental Monitor (E) or sensor (S) level. Trap Summary Name Level(s) Description Status T, I, O, E, S Operational status change Change Control status change...
  • Page 110 Temperature/Humidity Sensor Status Traps Status Error Description Found The PDU found the sensor and connection is established. NotFound On a fresh reboot, the PDU does not find a sensor. Lost The connection to a previously found sensor is now lost. NoComm Communication loss occurred due to a hardware issue (not loss of communication with the probes).
  • Page 111 Humidity Trap The Humidity trap is generated whenever the humidity on a temperature/humidity sensor is beyond preset thresholds. Humidity traps include the reported relative humidity, humidity status, location of the PDU, and identifier and name of the affected sensor. Any error state generates a Humidity trap and triggers the trap timer. A new trap is generated at the end of every timer period until the Humidity returns to a non-error status.
  • Page 112 Enabling or disabling a status trap: The Set Trap … Status command is used to enable or disable Status traps for a Tower, Infeed or Outlet. To Enable or Disable a Status trap: At the Switched CDU: prompt, type set trap (tower, infeed, outlet, em or ths) status, followed by the tower, infeed or outlet name, and on or off.
  • Page 113 Enabling or disabling a change trap: The Set Trap Outlet Change command is used to enable or disable an Outlet Change trap. To Enable or Disable a Change trap: At the Switched CDU: prompt, type set trap outlet change, followed by the outlet name and on or off. Press Enter, or Type set trap outlet change all, followed by on or off and press Enter.
  • Page 114 Configuring humidity recovery delta (hysteresis): The Humidity Recovery Delta command allows configuration of the percentage of change needed to recover from a humidity alarm. NOTE: After exceeding a low or high humidity threshold (thus entering an error condition), the humidity value must return past the threshold by the configured recovery delta amount to clear the error condition.
  • Page 115 Displaying trap configuration Information: The Show Traps command displays information about all traps. To display trap information: At the Switched CDU: prompt, type show traps and press Enter. Example The following command requests trap configuration information: Switched CDU: show traps <Enter> Tower trap configuration: Tower Tower...

  • Page 116: Ldap

    LDAP The Switched PDU family of products supports Lightweight Directory Access Protocol (LDAP), version 3. This support enables authentication with LDAP servers; user accounts do not need to be individually created locally on each device. This allows administrators to pre-define and configure (in each product, and in the LDAP server) a set of necessary LDAP Groups, and access rights for each.
  • Page 117 Enabling and setting up LDAP support There are a few configuration requirements for properly enabling and setting up LDAP support. Below is an overview of the minimum requirements. Directory Services server configuration requirements: Define at least one LDAP group. Assign users to that LDAP group. Configuration requirements: Enable LDAP support.
  • Page 118 Setting the LDAP bind type: The Set LDAP Bind command specifies the LDAP bind request that authenticates a client with the LDAP server. The PDU supports three standard LDAP bind methods: Simple: Uses unencrypted delivery of username-password over the network to the LDAP server for authentication, showing user credentials in plain text.
  • Page 119 Setting the user membership attribute: The User Membership Attribute is a comma-delimited string of up to two attribute names whose values in the search results are the users that are members of the LDAP group. Maximum number of characters is 61. NOTE: The user membership attribute option allows the searching of group directory names by a user membership attribute to find the groups for which the user is a member.
  • Page 120 To set the authentication order: At the Switched CDU: prompt, type set authorder, followed by remotelocal or remoteonly and press Enter. NOTE: Server Technology recommends not setting the authentication order to Remote Only until the LDAP has been fully configured and tested.
  • Page 121 Setting the DNS IP address: The Set DNS command sets the TCP/IP address of the Domain Name server (DNS). NOTE: LDAP requires the definition of at least one Domain Name Server. To display the DNS configuration information, use the Show Network command. To set the DNS IP address: At the Switched CDU: prompt, type set, followed by dns1 or dns2 and the Domain Name server’s IP address.
  • Page 122 Setting LDAP group access level privileges: The Set LDAPGroup Access command sets the access level privileges for an LDAP group. The PDU has four defined access privilege levels; Admin, User, On-Only and View-Only. To set the access level privilege for an LDAP group : At the Switched CDU: prompt, type set ldapgroup access, followed by admin, user, ononly or viewonly, optionally followed by a LDAP group name and press Enter.
  • Page 123 Adding outlet access to an LDAP group: The Add OutletToLDAP command grants an LDAP group access to one or all outlets. To grant access for more than one outlet, but not all outlets, you must use multiple Add OutletToLDAP commands. To grant outlet access to an LDAP group: At the Switched CDU: prompt, type add outlettoldap, optionally followed by an outlet name and a group name.
  • Page 124 Displaying LDAP group access: The List LDAPGroup command displays all access rights for an LDAP group. To display LDAP group access: At the Switched CDU: prompt, type list ldapgroup, optionally followed by a group name. Press Enter. Example The following command displays information about the LDAP group PowerUser: Switched CDU: list ldapgroup poweruser<Enter>...
  • Page 125 LDAP Authentication Process Simple Bind Authentication Process MD5 Bind Authentication Process Client LDAP Server Sentry Client LDAP Server Sentry Initiate Sentry Prompt for login Initiate Sentry Prompt for login session credentials session credentials SASL Digest-MD5 Authentication Authentication Simple bind using bind using request with request with...

  • Page 126: Tacacs

    TACACS+ The Switched PDU family of products supports the Terminal Access Controller Access Control System (TACACS+) protocol. This enables authentication and authorization with a central TACACS+ server; user accounts do not need to be individually created locally on each PDU. This allows administrators to pre-define and configure (in each product, and in the TACACS+ server) a set of necessary TACACS+ privilege levels, and users access rights for each.
  • Page 127 Setting the TACACS+ server address: The Set TACACS Host command sets the IP address or hostname of the TACACS+ server. NOTE: Both IPv4 and IPv6 formats are accepted for IP address or hostname. To set the TACACS+ server address: At the Switched CDU: prompt, type set tacacs, followed by host1 or host2 and the TACACS+ server’s IP address or hostname.
  • Page 128 To set the authentication order: At the Switched CDU: prompt, type set authorder, followed by remotelocal or remoteonly and press Enter. NOTE: Server Technology recommends not setting the authentication order to Remote Only until the TACACS+ has been fully configured and tested.
  • Page 129 Granting and removing input status viewing privileges: The Set TacPriv Envmon command grants or removes input status viewing privileges to/from a TACACS+ account. To grant or remove input status viewing privileges for a TACACS+ account: At the Switched CDU: prompt, type set tacpriv envmon, followed by on or off, optionally followed by a TACACS+ account number and press Enter.
  • Page 130 Deleting outlet access for a TACACS+ account: The Delete OutletFromTACACS command removes a TACACS+ account’s access to one or all outlets. You cannot remove access to any outlet for an administrative level account. To delete outlet access for a TACACS+ account: At the Switched CDU: prompt, type delete outletfromtacacs, optionally followed by an outlet name and a TACACS+ account number.
  • Page 131 Displaying TACACS account access: The List TacPriv command displays all access rights for a TACACS+ account. To display TACACS account access: At the Switched CDU: prompt, type list tacpriv, optionally followed by a TACACS+ account. Press Enter. Example The following command displays information about the TACACS+ account 1: Switched CDU: list tacpriv 1<Enter>...

  • Page 132: Radius

    To set the authentication order: At the Switched CDU: prompt, type set authorder, followed by remotelocal or remoteonly and press Enter. NOTE: Server Technology recommends not setting the authentication order to Remote Only until the RADIUS has been fully configured and tested.
  • Page 133 Setting the RADIUS server address: The Set RADIUS Server command sets the IP address or hostname of the primary or secondary server used for RADIUS authentication requests. NOTE: Both IPv4 and IPv6 formats are accepted for primary/secondary IP address or hostname. To set the RADIUS server address: At the Switched CDU: prompt, type set radius, followed by primary or secondary, followed by server, and the RADIUS server’s IP address or hostname (maximum 63 characters).
  • Page 134 Setting the number of RADIUS server retries: The Set RADIUS Retries command specifies the number of times an authentication request is sent to the RADIUS server. The PDU will attempt authentication with the primary server until the number of retries is reached, then will attempt authentication with the secondary server.
  • Page 135 Server Technology has defined and formatted RADIUS vendor-specific attributes (VSA) in the dictionary.sti file, which is available from Server Technology. The PDU is configured to recognize and use the configuration values in the file as specified by the network administrator, indicating to the RADIUS server that the defined attributes are based on Server Technology’s unique enterprise vendor code.

  • Page 136: Logging

    Logging The Switched PDU family of products supports logging of system events both internally and externally. An internal log of more than 4000 events is automatically maintained and is reviewable by administrative users. For permanent/long-term log storage, the PDU supports the Syslog protocol, and for immediate notification, supports Email notifications.
  • Page 137 Setting the Syslog server IP address: The Set Syslog HostIP command sets the TCP/IP address of the Syslog server. To set the Syslog server IP address: At the Switched CDU: prompt, type set syslog, followed by hostip1 or hostip2 and the Syslog server’s IP address. Press Enter.
  • Page 138 Email Email Command Summary Command Description Set Email Enables or disables Email notification support Set Email Auth Enables or disables notification of all authentication attempts Set Email Config Enables or disables notification of configuration changes Set Email Event Enables or disables notification of general system events Sets the email ‘From’...
  • Page 139 Changing the SMTP server port: With SMTP support enabled, the PDU sends SMTP requests to the default SMTP port number 25. You can change this port number using the Set Email SMTP Port command. To change the TACACS port: At the Switched CDU: prompt, type set email smtp port, followed by the port number and press Enter. Example The following changes the SMTP port number to 5555: Switched CDU: set email smtp port 5555<Enter>...
  • Page 140 Enabling or disabling event notification types: The Set Email Event, Set Email Auth, Set Email Power, and Set Email Config commands enable or disable email notification of the event types. To enable or disable event notification types: At the Switched CDU: prompt, type set email, followed by event, auth, power or config and enabled or disabled. Press Enter.

  • Page 141: Upload/Download

    This file contains only the SNTP settings (SNTP Hosts and GMT offset). his file is user readable and editable plain text file. NOTE: The CONFIG.BIN file while encoded is not encrypted and susceptible to decoding using simple tools. Server Technology recommends the secure storage of CONFIG.BIN backup images.
  • Page 142 Upload/Download Process GETting a configuration file (Download): Open the FTP client. In a Windows environment, in the Run window type ftp and press Enter. At the prompt, type open, followed by the IP address of the PDU and press Enter. FTP>...

  • Page 143: Remote Shutdown

    NOTE: Remote Shutdown is also supported by the extended feature set of Smart Load Shedding. Graceful shutdown is initiated by Smart Load-Shedding events such as high temperature, high infeed load, and UPS ‘On Battery’ conditions. For more information about Smart Load-Shedding, contact your Server Technology sales representative. Remote Shutdown Diagram Switched PDU Advanced Operations ...
  • Page 144 Supported Operating Systems Remote Shutdown Agents are available for the following operating systems:  Windows 2000, 2003, XP  Linux Red Hat 7.3, 8.0 Red Hat Enterprise 2.1 ES (update 5), 3.0 ES (update 4) Novell SUSE Linux Enterprise Server ...
  • Page 145 Enabling and Setting up Remote Shutdown Support Remote Shutdown Command Summary Command Description Set Outlet Host Sets the target server Host IP address or hostname Set Outlet Shutdown Enables or Disables Remote Shutdown Set Outlet Shutdown Delay Sets the outlet Remote Shutdown delay Set Outlet Script Enables or disables shutdown script delays Set Outlet Script Delay...
  • Page 146 Setting the shutdown script delay: The Set Outlet Script Delay command sets the shutdown script delay for an outlet. To set the shutdown script delay: At the Switched CDU: prompt, type set outlet script delay, followed by the outlet ID, and a value from 1 to 15 (in minutes).

  • Page 147: Chapter 5: Appendices

    Chapter 5: Appendices Appendix A: Resetting to Factory Defaults You can reset the non-volatile RAM that stores all configurable options. This clears all administrator-editable fields and resets all command line configurable options to their default values, including all user accounts. You can reset the unit to factory defaults from the command line or the web interface, or by pressing the reset button.

  • Page 148: Appendix B: Uploading Firmware

    Appendix B: Uploading Firmware You can upload new versions of firmware using File Transfer Protocol (FTP). This allows access to new firmware releases for firmware improvements and new features additions. NOTE: To begin an FTP upload session, you must first configure the FTP Host address, username/password, filename, and filepath. You can initiate an FTP upload session by issuing a command or from the Web interface.

  • Page 149: Appendix C: Technical Specifications

    Appendix C: Technical Specifications Branch Circuit Protection Server Technology PDUs are equipped with one of several types of Branch Circuit Protection, including internal fuses, retractable fuse holders, and circuit breakers, as illustrated below. These fuses and circuit breakers meet the strict safety requirements of UL 60950-1 and EN 60950-1 for Branch Circuit Protection.
  • Page 150 Compact Fuse Holder The Compact Fuse Holder is a UL 98 listed Fused Disconnect Switch that allows the user to turn OFF the branch circuit and safely service the fuse without having to disconnect the PDU AC power source prior to performing this operation.
  • Page 151 Experience Server Technology's FREE Technical Support Server Technology understands that there are often questions when installing and/or using a new product. Free Technical Support is provided from 8 a.m. to 5 p.m. PST, Monday through Friday. After-hours service is provided to ensure your requests are handled quickly no matter what time zone or country you are located in.
  • Page 152 Data Connections RS-232 port Switched PDUs are equipped standard with an RJ45 DTE RS-232c serial port. This connector can be used for direct local access or from other serial devices such as a terminal server. An RJ45 crossover cable is provided for connection to an RJ45 DCE serial port.
  • Page 153 RJ45 to DB9F serial port adapter Additionally, an RJ45 to DB9F serial port adapter is provided for use in conjunction with the RJ45 crossover cable to connect to a PC DB9M DCE serial port. The adapter pinouts below reflect use of the adapter with the provided RJ45 crossover cable.
  • Page 154 Indicates that this hazardous substance contained in at least one of the homogeneous materials of this part is above the limit requirement in SJ/T 11363-2006. Recycling Server Technology Inc. encourages the recycling of its products. Disposal facilities, environmental conditions and regulations vary across local, state and country jurisdictions, so Server Technology 154  Appendices Switched PDU Installation and Operations Manual...
  • Page 155 encourages consultation with qualified professional and applicable regulations and authorities within your region to ensure proper disposal. Waste Electrical and Electronic Equipment (WEEE) In the European Union, this label indicates that this product should not be disposed of with household waste. It should be deposited at an appropriate facility to enable recovery and recycling.

  • Page 156: Appendix D: Product Support Information

    Experience Server Technology's FREE Technical Support Server Technology understands that there are often questions when installing and/or using a new product. Free Technical Support is provided from 8 a.m. to 5 p.m. PST, Monday through Friday. After-hours service is provided to ensure your requests are handled quickly no matter what time zone or country you are located in.

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