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What to do if ...
Water is running out.
– Correctly attach/replace the drainage hose.
– Tighten screw–fitting on the supply hose.
Water not flowing in.
–
Start/Reload not selected?
Detergent not washed in.
– Tap not open?
– Filter blocked? Cleaning the filter
– Supply hose kinked or jammed?
Washing-machine door
– Safety function active. Stop the programme?
cannot be opened.
– - - - - (Rinse hold = without final drain/spin) selected?
Page 3, 4
– Can be opened via the emergency release only?
Programme does not
–
Start/Reload or
start.
– Door closed?
Detergent solution is not
– - - - - (Rinse hold = without final drain/spin) selected?
drained.
Page 3, 4
– Clean the detergent solution pump.
– Clean the outlet pipe and/or drainage hose.
Water not visible in the
– Not a fault - water below the visible area.
drum.
Spin result is not
– Not a fault – unbalanced load detection system has stopped
satisfactory, laundry is
the spin cycle, laundry unevenly distributed.
wet/too damp.
Distribute small and large items of laundry in the drum.
– Too low speed selected?
The programme duration
– Not a fault – the programme sequence is optimised for the
changes during the wash
particular washing process. This may result in changes to the
cycle.
programme duration in the display field.
Spin cycle actuated
– Not a fault - unbalanced load detection system adjusts
several times.
imbalance.
Residual water in the
– Not a fault – effect of the care product not impaired.
dispenser for care
– If required, clean the insert.
products
.
Odour forms in the
– Run the
washing machine.
standard detergent.
The status symbol
– Too much detergent used?
flashes. Foam may be
Mix 1 tablespoon of fabric softener with ½ litre of water and pour
coming out of the
into dispenser II.
detergent drawer.
(Not for outdoor, sports and down-filled textiles!)
– Reduce the detergent dosage for the next wash cycle.
Loud noises, vibrations
– Appliance feet fixed?
and "wandering" during
Secure the appliance's feet.
the spin cycle.
– Transportation safety devices removed?
Remove transportation safety devices.
Installation Instructions
Display panel/indicator
– Power failure?
lights do not function
– Fuse tripped? Switch on/replace the fuse.
while the appliance is
– If the fault occurs repeatedly, call customer service.
running.
The programme takes
– Not a fault – unbalanced load detection system adjusts
longer than usual.
imbalance by repeatedly distributing the laundry.
– Not a fault – foam detection system active – a rinse cycle
is switched on.
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Page 4
Finish-in time selected?
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Page 5
Page 10
Drum Clean 90°C programme without laundry. Use
Installation Instructions
What to do if ...
Detergent residue on the
laundry.
If a fault cannot be rectified (switching the machine on and off) or a repair is required:
– Set the programme selector to
– Turn off the tap and call customer service.
Emergency release
Page 13
The programme continues running when the power supply is restored. If the laundry is still to
be removed, the door can be opened as described below:
Risk of scalding.
The detergent solution and laundry may be hot. If required, leave to cool
down.
Do not reach into the drum in case it is still rotating.
Do not open the door if you can still see water through the glass.
1. Set the programme selector to
2. Drain the detergent solution.
3. Pull down the emergency release with a tool and release.
The door can then be opened.
Customer service
If you cannot rectify the fault yourself (What to do if ...,
our customer service. We will always find a suitable solution to avoid unnecessary visits
by technicians.
You can find the contact data for your nearest customer service here or in the customer
service list (depending on the model).
Please give customer service the product number (E-no.) and the production number (FD)
of the appliance.
Product number
Rely on the competence of the manufacturer. Contact us.
You can therefore be sure that the repair is carried out by trained service technicians who use
genuine spare parts.
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– Occasionally phosphate-free detergents contain water-insoluble
residue.
– Select
Rinse or brush the laundry after washing.
Off and pull out the mains plug.
Installation instructions
e.g. if power failure occurs
Off, pull out the mains plug.
Page 11
Page 12, 13), please contact
These instructions can be found: on the
inside of the washing machine door */the
open service flap * and the rear of the
appliance.
Production number
* depending on the model
13
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