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Piper User Manual
USER MANUAL
Congratulations on your recent Piper
purchase! With this guide, you will learn
how to operate Piper and all its features
effectively. It includes information that
will help you take advantage of the
numerous smart home security and
automation services that Piper offers,
along with installation instructions for a
quick and seamless setup.
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Table of Contents
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Summary of Contents for Piper nv
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Page 1: User Manual
Congratulations on your recent Piper purchase! With this guide, you will learn how to operate Piper and all its features effectively. It includes information that will help you take advantage of the numerous smart home security and automation services that Piper offers, along with installation instructions for a quick and seamless setup. -
Page 2: Table Of Contents
Product Requirements Piper Installation Piper Mobile App Setup Piper Setup: iOS Piper Setup: Android Multiple Pipers Multi Piper Setup Multi Piper Mobile App Setup Multi Piper Setup: iOS Multi Piper Setup: Android The Piper Mobile App Dashboard Piper View Live Video... - Page 3 Adding Wireless Accessories Removing Wireless Accessories Smart Arming with Life360 (Beta) What is Life360? What is Smart Arming? Smart Arming Setup Icons Dashboard and Main Navigation Events Security Events and Wireless Accessories Weather Piper User Manual ...
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Page 4: Unboxing Piper
Unboxing Piper Before starting, please ensure your Piper purchase contains each of the items listed below. If any are missing, contact your Piper retailer or the Piper support line for your region available at getpiper.com/contact-us. Each box includes: •... -
Page 5: Piper Details
Two-way audio Use the audio system to check in and interact with your family or pets Piper has the following features: • Panoramic HD video with a 180° fisheye field of view. You can access pan, tilt, and zoom features while viewing live video, even in quad-view or with night vision activated. -
Page 6: Setup Instructions
Setup Instructions Product Requirements The minimum requirements necessary for Piper to function are as follows: • Power source • Internet connection with Wi-Fi (Minimum upload speed of 0.8 Mbps) • Supported iOS or Android device • iOS: Apple devices running at least iOS 8 •... -
Page 7: Piper Installation
Piper Installation Follow these steps to begin the installation of Piper: Remove Piper from its Open the battery door located at the Connect the power cable to Piper detachable stand. back of Piper and insert the provided and plug the opposite end to an AA batteries. -
Page 8: Piper Mobile App Setup
For setup instructions using an Android device, go to Piper Setup: Android. Piper Setup: iOS Follow these steps to set up Piper from your Apple iOS device: Confirm the prompt to start setup after Name your Piper and tap “Continue” creating your Piper account. - Page 9 Open your iOS device’s settings and go Once your mobile device has connected to the Wi-Fi screen. Select “Piper” from to the “Piper” Wi-Fi network, return to the list of networks. the Piper app. Select your home Wi-Fi network from the list that will appear and enter the password.
- Page 10 Your Piper will automatically update to information before tapping “Connect.” the latest firmware if necessary, and then finish setup. Note: This may take up to 10 minutes or more. Do not unplug or turn off Piper during this process. Piper User Manual...
- Page 11 You will receive two notices of confirmation: • A text message from a number that Piper will use to contact you. Be sure to add this number to your contacts. • A welcome email with links to various tutorial videos.
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Page 12: Piper Setup: Android
Piper Setup: Android Follow these steps to set up Piper from your Android device: Confirm the prompt to start setup after Name your Piper and tap “Continue” creating your Piper account. to proceed. Piper User Manual ... - Page 13 Select your home Wi-Fi network from the list and enter the password. Note: In this step, your mobile device is connecting to your Piper via Wi-Fi to set it up. Note: If you have the “Smart Switch Network” feature enabled on your mobile device, it will not connect to the “Piper”...
- Page 14 Your Piper will automatically update to before tapping “Connect.” the latest firmware if necessary, and then finish setup. Note: This may take up to 10 minutes or more. Do not unplug or turn off Piper during this process. Piper User Manual ...
- Page 15 You will also receive two notices of confirmation: • A text message from a number that Piper will use to contact you. Be sure to add this number to your contacts. • A welcome email with links to various tutorial videos.
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Page 16: Multiple Pipers
A maximum of five Pipers sharing the same home Wi-Fi network can be linked to one account. All Pipers configured under the same account follow the security mode, notification and automation rules set in the Piper mobile app. You can monitor live video, view environmental sensor data, and receive security notifications from each Piper. -
Page 17: Multi Piper Setup
Android devices follow separate instructions after the physical installation of your Piper. Note: The initial piper must be set up before additional Pipers can be added. Follow these steps to add an additional Piper to your network: Remove Piper from its 11. -
Page 18: Multi Piper Mobile App Setup
Multi Piper Mobile App Setup You are now ready to connect your mobile device to the new Piper. • For setup instructions using an iOS device, go to Multi Piper Setup: iOS. • For setup instructions using an Android device, go to Multi Piper Setup: Android. - Page 19 Give the new Piper a name and tap Open your iOS device’s settings and “Continue” to proceed. go to the Wi-Fi screen. Select “Piper” from the list of networks. Note: In this step, your mobile device is connecting to your Piper via Wi-Fi to set it up.
- Page 20 Once your mobile device has connected Your Piper will automatically update to to the “Piper” Wi-Fi network, return to the latest firmware if necessary, and then the Piper app. finish setup. Note: This process may take up to 10 minutes or more. Do not unplug or turn off your Piper during this process.
- Page 21 The name of the new Piper should now appear on the Multi Piper Management screen. The setup of all additional Pipers follows the same instructions as listed above. After each successful installation, the Dashboard screen will appear. Piper User Manual...
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Page 22: Multi Piper Setup: Android
Multi Piper Setup: Android Follow these steps to set up Piper from your Android device: When Piper’s LED light turns blue, open Select “Add a Piper.” the Piper app, tap the App Menu icon and go to Settings > Multi Piper Management. - Page 23 Give the new Piper a name and tap Connect your Android device to the “Continue” to proceed. “Piper” Wi-Fi network by selecting “Connect.” Note: In this step, your mobile device is connecting to your Piper via Wi-Fi to set it up.
- Page 24 Your Piper will automatically update to The name of the new Piper should now the latest firmware if necessary, and appear on the Multi Piper Management then finish setup. screen. Note: This process may take up to 10 minutes or more. Do not unplug or turn off your Piper during this process.
- Page 25 The name of the new Piper should now appear on the Multi Piper Management screen. The setup of all additional Pipers follows the same instructions as listed above. After each successful installation, the Dashboard screen will appear. Piper User Manual...
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Page 26: The Piper Mobile App
Current weather, as well as indoor and outdoor temperatures are displayed on the lower right-hand corner of the snapshot. Note: A description of all icons used in the Piper mobile app can be found at the end of this document. -
Page 27: Live Video
Multiple features can be accessed while viewing live video. To bring up live video features, tap the screen once. The icons automatically disappear after a few moments. Tap on this icon to change your Piper’s night vision settings manually or automatically. When set to ‘Auto’, Piper activates night vision if the ambient light level has gone below the visible threshold, and automatically de-activates night vision when there’s enough light. -
Page 28: Security Panel
Disarmed Mode: Piper’s security is disarmed. Only notifications and automations may happen when Piper is disarmed. Note: To learn more about security rules and how to enable rules for Piper in Armed Away and Armed Stay Mode, please refer to the Rules section. - Page 29 Wireless Accessory Drawer: Tap the Wireless Accessory icon on the top left-hand corner of the Security Panel to open the Wireless Accessory Drawer. This will reveal a list of wireless accessories connected to your Piper system. From the Wireless Accessory Drawer, users can view the current state of sensor accessories (such as door/window sensors) and control wireless accessories with an on/off switch or dimmer (such as a light bulb).
- Page 30 Security Panel is accessible at the bottom of the Dashboard. From the Security Bar, you can close the Wireless Accessory Drawer, change the security mode that your Piper is in, and activate the siren using the Panic button. To expand the Security Panel, tap on the drawer icon or swipe the Security Bar upwards.
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Page 31: Notable States
Notable States Piper can enter a notable state when one of three events take place: when activity is detected in an armed mode, when the siren is activated, or when Piper cannot be reached. Piper’s notable state will be displayed on the Security Panel. Additionally, the Piper emblem located in the center of the Security Mode Wheel will be replaced with a Notable State icon. -
Page 32: Siren Activated
Security Mode Wheel. Tap on the notable state icon to deactivate the siren. When the siren is activated, the Panic Button will be replaced with a Deactivate Siren icon that you can tap to quickly deactivate the siren. Piper User Manual ... -
Page 33: Not Connected To Piper
Not Connected to Piper When Piper cannot be reached from your mobile device, tap on the notable state icon to see three options: Retry, Troubleshoot, and Ignore. Piper User Manual ... -
Page 34: Events
Home Vitals. Timeline Timeline is the leftmost section in Events. This is a list of recent notable events detected by your Piper. A maximum of 1000 events will be available. Piper User Manual ... -
Page 35: Video Clips
Video Clips is the center section in Events. You can review video clips recorded during certain security events, and save the clips onto your mobile device. You can define what activity you want Piper to record from the Rules tab. Piper User Manual... -
Page 36: Event Features
Events tab icon shows the unread event count. • Delete: Before erasing the selected events, a dialogue box will appear asking you to confirm the action. Deleted events cannot be recovered. Piper User Manual ... -
Page 37: Home Vitals
Pipers in a home. Tap on this icon to view a list of all Pipers linked to one account. Select the name of a Piper to view the vitals of the area it monitors. Other Pipers’ vital graphs will show up in grey, with the vitals of the selected Piper appearing in color. -
Page 38: Rules
If Piper detects motion… If the temperature changes… If loud sound is detected… If you have added wireless sensor accessories to your Piper, these sensors can trigger as security events as well. For example: If Door Sensor opens… If Flood Sensor detects water…... - Page 39 3. Enable the desired security rule by toggling the control. Note: Piper cannot be armed if there are no rules associated with the security mode. If you try to switch Piper to an armed mode without any rules, a dialogue box will notify you.
- Page 40 If the siren is activated during a security event, it will sound for 4 minutes before automatically turning off. Note: If a security rule is triggered while in an armed mode, Piper will enter a notable state and display information on the Dashboard. For more information, see the Notable States section.
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Page 41: Notification Rules
Notification Rules You can receive a notification when a specific event is detected, regardless of the security mode Piper is in. You can choose to receive this notification directly to the mobile app (via push a notification) or via an email. -
Page 42: Automation Rules
The Automations section of the Rules tab allows you to customize automations for wireless accessories connected to household appliances. • Automations displays a list of the control accessories currently connected with the Piper system. Tap on an accessory’s name to view or edit the rules assigned to it. •... - Page 43 Independent settings for weekdays and weekends can be configured. To set a Schedule automation: 1. Enable "turn on" and "turn off" times by toggling the schedule you wish to set. 2. Tap on the time to adjust the hour and minutes. Piper User Manual ...
- Page 44 To set a Temperature automation: 1. Toggle the checkbox to turn on temperature automation rule. 2. Choose whether your household appliance should activate when the room temperature goes above or falls below the temperature threshold. 3. Set the threshold temperature. Piper User Manual ...
- Page 45 Ambient Light This category turns a light or other appliance on automatically when Piper detects that the ambient light has decreased, and its environment is dark. To set an Ambient Light automation: 1. Toggle the control on to enable the Ambient Light automation rule.
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Page 46: Settings
Settings The App Menu icon is on the top left-hand corner of the Piper app. Tap on this icon to view a list of options, including the Settings screen. From Settings, you can modify account information, customize preferences, and enable additional security features. -
Page 47: My Details
My Details On this screen, you can update personal information, change your password, and change the notification language. Piper User Manual ... -
Page 48: Piper Options
Piper Options Various Piper settings can be adjusted, including the main Piper’s name, auto re-arming options, motion sensor sensitivity for pets, temperature units, disconnection notifications, siren settings, and weather alerts. Note: Switches for settings appear blue when on/active, and grey when off/inactive. - Page 49 • Go to “Notify me upon re-arming” located beneath “Auto re-arm Piper” to enable this notification on. Note: The “Auto re-arm Piper” feature must be enabled before users can turn on notifications for auto-rearming. • Pet at Home: The motion sensor’s sensitivity can be adjusted to exclude pets based on their size to avoid false triggers and unnecessary notifications.
- Page 50 Temperature Display: Choose between displaying the indoor and outdoor temperature in Celsius or Fahrenheit. • Weather Alerts: Piper can notify you of any local weather alerts. In order to receive these events, enable this feature. • Alarm Activation: When Piper is set to an armed mode, a sound will chime in advance of activation to notify anyone close by.
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Page 51: Trusted Circle
To manually add a Trusted Circle member, tap “Add.” Fill out the form with the new contact’s information and choose how Piper should notify this person. Tap “Save” in the upper-right corner to add this contact to your Trusted Circle. -
Page 52: Notify Trusted Circle" Security Rule
To set “Notify Trusted Circle” as a security rule, follow these steps: 1. Go to the Rules tab and select a security mode. 2. Choose an event. This will bring up a list of applicable security rules. 3. Toggle on the “Notify trusted circle” rule. Piper User Manual ... -
Page 53: Wireless Accessories
Instructions for the set up of additional Pipers on the same network can be found in Multiple Pipers section. Smart Arming with Life360 (Beta) Smart Arming is a security feature available to all Piper users. To learn more about this feature, along with set-up instructions, please refer to the Smart Arming section. -
Page 54: Features
Piper uses Z-Wave to talk to various wireless accessories. Purchasing Wireless Accessories To view a list of accessories that Piper currently supports, visit our website at getpiper.com. Wireless accessories that are compatible with Piper may be found on our website under Support. -
Page 55: Adding Wireless Accessories
Adding Wireless Accessories Adding wireless accessories is done by "inclusion" process, informing the Z-Wave enabled wireless accessory in question to be included to your Piper system at home. To add a wireless accessory to Piper, follow these steps: 1. Open the App Menu and go to Settings > Wireless Accessories. -
Page 56: Smart Arming With Life360 (Beta)
Smart Arming with Life360 notifies you when the last family member has left the house. When your home is empty, you can keep it secure by setting your Piper to Armed Away Mode. By tapping on the Smart Arming notification, you can automatically set Piper back to Armed Away Mode and enable the corresponding security rules. -
Page 57: Icons
Siren activated Events tab Armed Away mode Panic button App menu Armed Stay mode Deactivate siren Settings Disarmed mode Wireless Accessory About Piper Piper is offline Video Microphone Night vision Close video Single view Play video Brightness... -
Page 58: Events
Armed Away mode Notifications Armed Stay mode Automations Security Events and Wireless Accessories Motion Door/window sensor Dimmer Loud sound Generic sensor Dimmable light bulb Temperature change Announcement Low battery Smoke System event Dead battery Water Switch Piper User Manual ... -
Page 59: Weather
Weather Outdoor temperature Partly cloudy day Rain Indoor temperature Partly cloudy night Snow Clear day Cloudy Clear night Sleet Wind Piper User Manual ...