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9.2 Error messages – Display
If the unit detects a problem, one or more of the following messages will appear on the display.
Display
"BACK COVER OPEN"
"CALL SERVICE"
"CHECK DOCUMENT"
"CHECK FILM"
"CHECK PAPER"
"FAX IN MEMORY"
"FAX MEMORY FULL"
"FILM EMPTY"
"FILM NEAR EMPTY"
"MEMORY FULL"
"MESSAGE FULL"
"MODEM ERROR"
"NO TAM GREETING"
Cause & Solution
L The back cover is open. Close the back cover firmly.
L There is something wrong with the unit. Contact our service personnel.
L The document was not fed into the unit properly. Re-insert the document. If
misfeeding occurs frequently, clean the document feeder rollers (page 54)
and try again.
L The document is longer than 600 mm. Press {STOP} to remove the
document. Divide the document into two or more sheets, and try again.
L The ink film is empty. Replace the ink film with a new one (page 10).
L The ink film is not installed. Install it (page 10).
L The ink film is slack or creased. Tighten it (see step 5 on page 11).
L The recording paper is not installed or the unit has run out of paper. Install
paper and press {SET} to clear the message.
L The recording paper was not fed into the unit properly (page 53). Re-install
paper (page 13) and press {SET} to clear the message.
L The recording paper has jammed near the recording paper entrance.
Remove the jammed paper (page 52) and press {SET} to clear the
message.
L See the other displayed message instructions to print out the document.
Received documents are stored in memory due to a lack of recording paper,
a lack of ink film or a recording paper jam. Install paper (page 13), install ink
film (page 10) or remove the jammed paper (page 52). You will lose all faxes
in memory if the power is removed. Check with power connected.
L The memory is full of received documents due to a lack of recording paper,
a lack of ink film or a recording paper jam. Install paper (page 13), install ink
film (page 10) or remove the jammed paper (page 52). You will lose all faxes
in memory if the power is removed. Check with power connected.
L When performing memory transmission, the document being stored
exceeded the memory capacity of the unit. Send the entire document
manually.
L The ink film is empty. Replace the ink film with a new one (page 10).
L The ink film is slack. Tighten it (see step 5 on page 11) and install again.
L The fax machine is positioned near appliances such as TVs or speakers
which generate an intense magnetic field.
L The remaining ink film is low. Prepare a new ink film (page 8).
L When making a copy, the document being stored exceeded the memory
capacity of the unit. Press {STOP} to clear the message. Divide the
document into sections.
L There is no room left in memory to record voice messages. Erase
unnecessary messages (page 35).
L There is something wrong with the unit's modem. Contact our service
personnel.
L Your TAM/FAX greeting message is not recorded. Record a message (page
34).
L The voice guidance feature is set to off. Activate feature #47 on page 42.
Prerecorded greeting message will be adopted.
9. Help
45
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