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TROUBLESHOOTING
Check to see the following before request for repair.
If a trouble cannot be corrected even after checking and trying remedy, contact your dealer.
Problem
System does not power up.
Enrollment/Recognition is invalid.
Check item
The power of the control unit may be
turned off. (The control unit supply the
power to the unit.)
Third party external power may be off.
This unit may be disconnected from the
control unit.
Your iris data, ID, or password may not
have been registered.
Your ID or password may be wrong.
The front panel may have dust or be
damaged.
The coaxial cable may not be connected
between the unit's coaxial cable connector
and the control unit's iris camera connector
(CAMERA 1 to 3).
You may not have opened your eyes
widely during capturing.
You were wearing glasses or sunglasses
at the time of recognition.
Smudges may be on the lenses.
You may be wearing sunglasses whose
lens color is too dark to be captured.
A contact lens may have slipped off the
eye's corneal surface, and the contact
edge may be hiding the iris images.
Remedy
Confirm if the power of the control unit
is turned on. (Refer to the control unit's
operating instructions.)
Refer to the dealer or service person-
nel.
Refer to the system administrator.
Remove the dust from the front panel.
If the panel has been damaged,
replace it with a new one.
(Refer to p.15.)
Confirm the connection. (Refer to p.13.)
Open your eye widely during capturing.
Take off your glasses/sunglasses before
recognition.
Wipe the lenses with a cloth before
recognition.
Take off your sunglasses before recogni-
tion.
Move the contact lens back to the
corneal surface by blinking.
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