Guarantee - NewTeam Singlespeed Installation Instructions And User Manual

Guarantee/Service Policy

Guarantee

Thank you for purchasing a NewTeam product, which has been designed, manufactured and
tested, in the U.K., to the highest standards.
Guarantee. Varispeed 50 and Varispeed SI - 1 Year - Parts and Labour
Duraspeed, Duraspeed 2 and Singlespeed - 2 Years - (Second Year - Parts Only)
This guarantee applies to products purchased within the United Kingdom or Republic of
Ireland, but does not apply to products used commercially.
This is provided that:
1. The guarantee registration card is completed and returned within ten days complete with a copy
of proof of purchase.
2. The product is installed and operated in accordance with our instructions and has not been
misused or damaged.
This in no way affects your statutory rights as a consumer.
The information on the Guarantee card helps NewTeam to process any claims and contact you
about your product and its maintenance if required. The registration of your personal details is
purely for NewTeam use, and the other information helps us to make products for the future.
NewTeam Shower products are designed, manufactured and tested to the highest standards.
Should a complaint arise, products are guaranteed against faulty workmanship and materials for a
period of 12 months from the date of purchase, when in domestic use (second year guarantee is
parts only and only applies to Duraspeed, Duraspeed 2 and Singlespeed). For your guarantee to
be valid, your shower pump must be installed by a competent person, in accordance with the
instruction manual. Failure to do so will result in a service call charge being levied.
Home visits are made between 8.30am and 5.00pm Monday to Friday. Visits may be available
outside these hours at our discretion, in which case a premium will be charged.
NewTeam will repair or replace (at our option), free of charge, any faulty components during the
guarantee period, provided it has been maintained and operated in accordance with our
instructions, and has not been misused or damaged.
Modification or repair of this product by person(s) not authorised by NewTeam will invalidate this
guarantee.
This guarantee does not affect your statutory rights.
Service Policy
IMPORTANT:
In the event of product or component malfunction, DO NOT tamper with or remove the
product from site. Telephone NewTeam Customer Service Department on 01536 264 012 and be
prepared with the date of purchase, model number and a description of the complaint.
Our service staff are fully qualified to advise on correct installation procedures and will be able to
diagnose whether the fault will require a replacement part or a visit from a NewTeam engineer.
If required, a service call will be booked, and either yourself or an appointed representative (who
should be a person of 18 years or over) must be present during the visit.
All site visits to product within the guarantee period will be carried out free of any parts or
labour charges provided the conditions of the guarantee have been adhered to. (Second year
guarantee is parts only and only applies to Duraspeed, Duraspeed 2 and Singlespeed.)
All site visits to product out of guarantee will be subject to charges for parts and labour which is
payable by you or your appointed representative at the time of the visit. Charges will also be levied
on cancelled appointments, unless advised to NewTeam at least 24 hours in advance of the agreed
date and time.
We reserve the right not to undertake work where payment cannot be made to our engineer at the
time of the visit.
NewTeam hold stocks of components for all their range of products and these will be
maintained for the duration of their life.
Should a product be discontinued, spare parts stocks will be maintained, but in the event of a part
becoming unavailable NewTeam reserve the right to supply a substitute of equal quality.
The following payment methods can be used to obtain spare parts:
By post, pre-payment of proforma invoice by cheque or postal order.
By telephone quoting credit card (Mastercard, Visa or Visa Delta) details.
REPLACEMENT PARTS:
Tel: 01536 409 222 • Fax: 01536 409 201 • E-Mail:spares@newteam.co.uk
CUSTOMER SERVICE HOTLINE:
Tel: 01536 264 012 • Fax: 01536 409 201 • E-Mail:service@newteam.co.uk
Part No. 404-0131 05/04
13 NEWTEAM SHOWER PUMPS
– Replacement Parts Policy