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Départ. Technical support- CM640
PHILIPS Consumer
Communications
Centre du Mans
8.4
W@P Test Procedure
With regard to the mobile phones only four things can prevent the W@P applications to operate properly :
•
The Mobile Phone is not W@P able
•
Registration problem
•
A bad configuration
•
The mobile has a deficient Radio part.
So that's why to solve W@P problems the following process must be observed.
½
½
Ensure about the W@P capability of the mobile phone.
½
Interrogate the customer regarding his operator registration.
Check with the customer that all the needed parameters are stored in the phone memory
½
Perform a functional and a radio test of the mobile phone.
The W@P Test procedure as to be performed only if the customer complains about W@P applications.
8.4.1
Functional and radio test
Before starting the W@P procedure it must be assumed that the functional test and the radio test have been done
successfully.
(Refer to chapters 8.1 & 8.2)
PHILIPS ELECTRONICS N.V. 1999
All rights reserved. Reproduction in whole
or in part is prohibited without the written
consent of the copyright owner.
PROCEDURE
Service Repair Support
(W@P & data/fax options should be needed depending on the operator)
(wrong W@P parameters)
( a quick test has to be performed to check memory reliability)
COMPANY RESTRICTED
VY-V-640-620-3
Page : 36 of 63
Language : EN
Date : 11/02/03
VY-V-640-620-3
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