Customer Care And Warranty - Philips Brilliance BDM4350 User Manual

7. Customer care and warranty

Note
A red or blue bright dot must be more than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the Display displays a light pattern. These are the
types of black dot defects.
BRIGHT DOT DEFECTS
1 lit subpixel
2 adjacent lit subpixels
3 adjacent lit subpixels (one white pixel)
Total bright dot defects of all types
BLACK DOT DEFECTS
1 dark subpixel
2 adjacent dark subpixels
3 adjacent dark subpixels
Distance between two black dot defects*
Total black dot defects of all types
TOTAL DOT DEFECTS
Total bright or black dot defects of all types
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
2. This Display is ISO9241-307 compliant(ISO9241-307: Ergonomic requirement , analysis and
compliance test methods for electronic visual displays)
3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is withdrawn by the
International Organisation for Standardisation (ISO) per: 2008-11-13.
Proximity of Pixel Defects
Because pixel and sub pixels defects of the
same type that are near to one another may be
more noticeable, Philips also specifies tolerances
for the proximity of pixel defects.
Pixel Defect Tolerances
In order to qualify for repair or replacement
due to pixel defects during the warranty period,
a TFT Display panel in a Philips flat panel Display
must have pixel or sub pixel defects exceeding
the tolerances listed in the following tables.
30
ACCEPTABLE LEVEL
2
0
0
10
ACCEPTABLE LEVEL
8 or fewer
2 or fewer
0
>=20mm
10 or fewer
ACCEPTABLE LEVEL
12 or fewer