BenQ SV500 User Manual page 45

42 Troubleshooting
The remote control does
not work
• Check for incorrect battery orientation.
• Check for dead batteries.
• Check your distance and angle from the display.
• Check whether remote control is properly being pointed
at the display's remote control sensor window.
• Check for any obstacle between the remote control and
the remote control sensor window.
• Check that the remote control sensor window is not
under strong fluorescent lighting, or in direct sunlight.
• Check for any devices (computer or personal digital
assistant, PDA) nearby that transmit infrared signals which
may cause interference to signal transmission between the
remote control and the display. Turn off the infrared
function of these devices.