Palm Z22 User Manual page 318

CHAPTER 20
®
Palm Z22 Handheld
Common Questions
• Slow performance
• Abnormal screen display or uneven sound quality
• Problems opening an application
• Problems synchronizing
You can determine whether an incompatible application is causing problems by deleting the
application and then operating your handheld.
After you have deleted the application, try to replicate the operation that created the error. If
removing the application solves your problem, contact the application developer for a solution.
Also, go to www.palm.com/us/support/contact/incompatible_apps.html to provide feedback to
Palm on the application.
Finding a third-party application that is causing a problem
If you have multiple third-party applications installed on your handheld or have upgraded from an
earlier model of a Palm Powered device, perform the following procedure to remove all third-party
applications from your handheld. Once you have removed all of the third-party applications, you
can install one application at a time to determine which application is causing the problem.
The following procedures erase all information from your handheld. Before removing the
applications, synchronize to back up the contents of your handheld to your computer.
1. On a Windows computer, open the Palm folder on your computer, and then open the user
folder for your handheld. User folder names are often abbreviated as last name, first initial. On
a Mac computer, locate the folder Home/Documents/Palm/Users/<handheld name>/Backups.
2. Select and drag the Backup folder to the desktop. Make sure you see the Backup folder on the
desktop.
3. On a Windows computer, close the Palm folder.
4. Perform a hard reset, and then synchronize your handheld with your computer to restore info to
your handheld.
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