Samsung SM-J500F User Manual page 100

Appendix
The battery does not charge properly (For Samsung-approved
chargers)
• E nsure that the charger is connected properly.
• I f the battery terminals are dirty, the battery may not charge properly or the device may
turn off. Wipe both gold-coloured contacts and try charging the battery again.
The battery depletes faster than when first purchased
• W hen you expose the device or the battery to very cold or very hot temperatures, the
useful charge may be reduced.
• B attery consumption increases when you use messaging features or some apps, such as
games or the Internet.
• T he battery is consumable and the useful charge will get shorter over time.
Your device is hot to the touch
When you use apps that require more power or use apps on your device for an extended
period of time, your device may feel hot to the touch. This is normal and should not affect
your device's lifespan or performance. If the device overheats or feels hot for a prolonged
period, do not use it for a while. If the device continues to overheat, contact a Samsung
Service Centre.
Error messages appear when launching the camera
Your device must have sufficient available memory and battery power to operate the camera
app. If you receive error messages when launching the camera, try the following:
• C harge the battery.
• F ree some memory by transferring files to a computer or deleting files from your device.
• R estart the device. If you are still having trouble with the camera app after trying these
tips, contact a Samsung Service Centre.
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