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How to Arrange for Warranty Service
During the warranty period beginning on the invoice date, OutBack Power Technologies will repair or
replace products covered under this limited warranty that are returned to OutBack Power
Technologies' facility or to an OutBack Power Technologies authorized repair facility, or that are
repaired on site by an OutBack Power Technologies authorized repair person.
IMPORTANT:
For full Warranty description, see previous page.
Contacting OutBack
To request warranty service, contact OutBack Technical Support at 360.435.6030 or direct at
360.618.4363 or support@outbackpower.com. To ensure warranty coverage, this contact must be
within the effective warranty period. If service is required, the OutBack Technical Support
representative will issue a Return Material Authorization (RMA) number.
Troubleshooting
In the event of a Product failure, the customer will need to work with an OutBack Technical Support
representative to perform the necessary troubleshooting. This is a required step before a return can
be performed. Troubleshooting requires a qualified technician to be present at the site of the Product,
with a quality voltmeter that measures both DC and AC. The OutBack representative will request
voltmeter readings, Product error messages, and other information. Many, many problems can be
resolved on-site. If the customer is not willing or able to provide these readings (or is not willing or
able to visit the site), and the Product is found to have no problems upon return, OutBack may choose
to charge additional labor and handling fees up to $180.00 U.S.
Return Material Authorization (RMA)
A request for an RMA number requires all of the following information:
1.
Product model and serial number;
2.
Proof-of-purchase in the form of a copy of the original Product purchase invoice or receipt confirming
the Product model number and serial number;
3.
Description of the problem; and
4.
Shipping address for the repaired or replacement equipment.
Upon receiving this information, the OutBack representative can issue an RMA number.
52
Warranty
900-0112-01-00 Rev A
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Troubleshooting
