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Your new appliance is a well
designed and engineered product.
Before it left the factory, it went
through rigorous tests, just to make
sure it was as defect-tree as pos-
sible. And you have a warranty (see
back cover of this book) to protect
you against any manufacturing de-
fects during the early period of
your appliance's life.
Now you can have the same
trouble-free and surprise-free
service beyond the warranty period.
Youcan buy a Hotpoint Service
Contract. For one low fee ~..usually
just pennies a day.. . Hotpoint will
take care of any repairs your appli-
ance needs—both parts and labor.
You are protected for the length of
your contract. Even when costs go
up, you pay nothing more.
Wantmore information?There's
no obligation.YOLJ c an get infor-
mation on Service Contracts any
time. Just write your name and
address, date of installation, and
the model and serial number of
your appliance and send to:
Manager, Service Contracts
Hotpoint
Appliance Park
Louisville, KY 40225
If you're the kind of person who
likes to do-it-yourself–or if you're
interested in saving money on
out-of-warranty repairs—Hotpoi nt
now offers scrne real help:
step-by-step Repair Manual
Youcan use this manualto solve
common repair problems. Hotpoint
makes it easy because your manual
contains important do-it-yourself
information:
~ Chartsto Mp you ctiagncx?m
problems
~ easy to
understand
instructions
~ step-~y-~tepphotoswith rt3pair
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~ the
recommendedtook needed
to perform repairs
ReplacementParts
When repairing your appliance,
we recommend you use authorized
Hotpoint replacement parts. Each
part is packaged in a color coded
box with:
~
WNy
partsW3Niticmtkm
~ ~Stima@cj time of repairs
~ step.by-smpinstructions
~ recmnmendedtook
Where to PurchaseStep-by-Step
Repair Manuals and Parts
You can purchase Hotpoint repair
manuals and replacement parts for
your appliance from authorized
participating Hotpoint dealers.
'Note: Of course, repairs should be
attempted only by individuals
possessing adequate backgrounds
of electrical, electronic and mech-
anical experience. Any attempt to
repair a major app!iance may result
in persoi~alinjury and property
damage.
In many cities, there's a Hotpoint
Factory Service Center. Call, and
a
radio-dispatched truck will come to
your home by appointment—morning
or afternoon. Charge the work, if
you like. All the centers accept both
MasterCard and Visa Cards. Check
the White Pages for "t-10TFOI NT
FACTORY SERVICE."
Or look for Hotpoint franchised
Customer Care'" servicers. You'll
find them in the Yel\ow Pages under
"HOTPOINT CUSTOMER CAiRE'fi
S.ERV\CE" or "GENERAL ELEC-
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TF?lc –
HOTPOl NT CUSTOMER
-, ; CARE'{ SERViCE."
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parts lists, parts 0? acXXX&.wiesf
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_.. contact one of the Facto\>/ Service
Centers, a franchised Customer
Care'Rservicer or your deaier.
H you are dissatisfied with the
service you received, here are
three steps you shouldfo!bw:
H FEW,contact the people who
serviced your appliance. Explain
why you are dissatisfied. In most
cases this will solve the problem.
NEXT, if you are still dissatisfied,
write all the details—including your
phone number—to:
Manager, Consumer Relations
l-+otpoint
Appliance Park
Louisville, KY 40225
FINALLY, If your problem is still not
resolved, write:
Major Appliance Consumer
Action Panel
20 North Wacker Drive
Chicago, IL 60606
"
This panel, known as MACIW, is a
group of independent consumer
experts under the sponsorship of
several industry associations. Its
purpose is to study practices and
advise the industry of ways to
improve customer service. Because
MACAP is free of industry control
and influence, it is abie to make
impartial recommendations, ccm-
sic!ering each case individually.
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