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Appendix A
Appendix A:
Troubleshooting
This appendix provides solutions to problems that may
occur during the installation and operation of the Business
Internet Video Camera. Read the questions and answers
below to solve your problems:
I can't connect to the Camera with my web browser to
configure it.
It is possible that your PC's IP address is not compatible
with the IP address of the Camera. Use the Windows utility
to configure the Camera with a valid IP address.
When I try to connect to the Camera, I get prompted for
a user name and password.
You SHOULD be prompted for a user name and password
when you first connect to the Camera. Enter the
Administrator ID and Password set on the Administration >
Users screen. The User Name/Password prompt indicates
that the Administrator has restricted access to specified
users. Ask the Administrator for your User Name and
Password.
I can't connect to the Camera using a Wireless
connection.
NOTE:
Wireless connections are only supported
on the WVC2300 camera.
If a LAN cable is connected to the LAN port, the Wireless
interface is disabled. Only one interface can be active.
Check that your PC and the Camera have compatible
Wireless settings.
Mode (Infrastructure or Ad-hoc) must be correct.
•
The Camera's SSID must match the network SSID.
•
Encryption settings must match.
•
In Ad-hoc mode, the channel should match.
•
Video quality suddenly deteriorates.
This can happen when an additional viewer connects
to the Camera, overloading the Camera or the available
bandwidth. The image size and quality can be adjusted
to cater to the required number of viewers and available
bandwidth.
Business Internet Video Camera with Audio
The motion detection feature doesn't send me any
E‑mails.
It may be that the SMTP (Simple Mail Transport Protocol)
server used by the Camera to send the E-mail will not
accept mail. This is to prevent Spam being sent from the
server. Try using a different SMTP server, or contact your
ISP to see if SMTP access is being blocked or if they do not
allow SMTP relay (sending to another e-mail address).
Using the motion detection feature, I receive E‑mails
which don't show any moving objects.
The motion detection feature doesn't actually detect
motion. It compares frames to see if they are different.
Major differences between frames are assumed to be
caused by moving objects. The motion detector can also
be triggered by sudden changes in the level of available
light or movement of the camera itself.
Try to avoid these situations. The motion detection
feature works best in locations where there is good steady
illumination, and the Camera is mounted securely.
The image is blurry.
Try the following options:
Focus the lens.
•
Check to make sure the lens is clean.
•
Adjust the quality on the
•
Video created with lower settings will contain less
detail; this is the trade-off for using less bandwidth.
WEB:
If your questions are not addressed here,
refer to the Linksys website, www.linksys.com
Troubleshooting
Audio/Video > Video screen.
35
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