TABLE OF CONTENTS CHAPTER 1: SERIAL NUMBER LOCATION ..............CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS Before Getting Started ....................3 Read and Save These Instructions ................3 Electrical Requirements ..................... 4 CHAPTER 3: PREVENTATIVE MAINTENANCE Recommended Cleaning Tips ................... 5 Check for Damaged Parts ..................5 Care and Maintenance Instructions ................
CHAPTER 1: SERIAL NUMBER LOCATION 1.1 SERIAL NUMBER LOCATION A serial number plate is located below the bottom of the console mast beneath a rubber boot. There is also a serial number tag on the middle of the main frame pointed towards the floor.
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CHAPTER 1: SERIAL NUMBER LOCATION 1.1 SERIAL NUMBER LOCATION - CONTINUED UNIVERSAL CONSOLE SERIAL NUMBER LOCATION CONSOLE SERIAL NUMBER LOCATION...
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS 2.1 BEFORE GETTING STARTED 2.2 READ AND SAVE THESE INSTRUCTIONS To ensure your safety and protect the equipment, read all The Matrix S7xe-03 Stepper is intended for commercial use. To instructions before operating the Matrix S7xe-03 Stepper. ensure your safety and protect the equipment, read all instructions before operating the stepper.
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS 2.3 ELECTRICAL REQUIREMENTS ELECTRICAL REQUIREMENTS The Matrix S7xe-03 Stepper must be AC powered. This will power the console at all times and requires no minimum RPM for operation. A powered product lowers the starting resistance and is easier to use for beginners. These units can be daisy chained together, up to 3 units per dedicated 15 amp circuit, using a Matrix daisy chain cord adapter (sold separately).
Matrix Fitness Systems will provide service and maintenance training at our corporate facility upon * Wipe the pedals, console, heart rate grips, and the handlebar request or in the field if proper arrangements are made.
CHAPTER 3: PREVENTATIVE MAINTENANCE 3.3 CARE AND MAINTENANCE INSTRUCTIONS In order to maximize life span, and minimize down time, all Matrix equipment requires regular cleaning, and maintenance items performed on a scheduled basis. This section contains detailed instructions on how to perform these items and the frequency of which they should be done. Some basic tools and supplies will be necessary to perform these tasks which include (but may not be limited to): * Metric Allen wrenches * #2 Phillips head screwdriver...
CHAPTER 3: PREVENTATIVE MAINTENANCE 3.4 TOUCH SCREEN CARE & CLEANING TOUCH SCREEN CARE AND CLEANING * The touch screen requires very little maintenance. We recommend that you periodically clean the touch screen surface with a dry soft cloth. If necessary, we recommend the usage of Alcohol or Isopropyl Alcohol for difficult stains or sanitary purposes. * It is very important to avoid using any other chemical on the touch screen.
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION 4.1 CONSOLE DESCRIPTION The S7xe has a fully integrated touch screen display. All information required for workouts is explained on screen. Exploration of the interface is highly encouraged. The information explaining how to program for various workouts will give an explanation about the contents of each screen on the S7xe.
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION 4.2 WORKOUT SETUP STEPS - MANUAL 4.3 WORKOUT SETUP STEPS - LEVEL BASED RANDOM - Press to immediately begin a workout. Workout, resistance - A level based workout that randomly adjusts the level, and time will automatically go to default settings. Pressing resistance of the machine.
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION 4.4 WORKOUT SETUP STEPS - FITNESS TEST FITNESS TEST -The Fitness Test program is to monitor the development of your cardiovascular system and measure your fitness level based on your average heart rate during specific test stages.
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION 4.5 WORKOUT SETUP STEPS - TARGET HEART RATE 4.6 WORKOUT SETUP STEPS - CONSTANT WATTS TARGET HEART RATE CONSTANT WATTS - The Matrix stepper comes with - Constant Watts is a unique program standard digital contact heart rate sensors and are POLAR telemetry that allows you to vary your cadence or RPM and the stepper's compatible.
CHAPTER 5: MANAGER MODE 5.1 MANAGER MODE OVERVIEW The Manager's Custom Mode allows the club owner to customize the stepper for the club. 1) To enter Manager Mode, press ENTER, 1, 0, 0, 1, ENTER on the lower display. Manager Mode will appear on the display (Figure A). 2) Follow the prompts to change the desired setting.
CHAPTER 5: MANAGER MODE 5.2 MANAGER MODE - ABOUT TAB S7xe-03-C - If the unit has the LMM board, the CSafe S7xe-02-C or S7xe-01-C - If the unit has the old MMM Model should be set for On. If the unit has an LMM board, the CSafe Model should be set for Off (even if board, there will usually be a USB port on the front of the MMM console is replaced).
CHAPTER 5: MANAGER MODE 5.3 MANAGER MODE - TIME TAB MANAGER MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Time Maximum Time This option allows the club to set the maximum Maximum: 99 Minutes Default: 60 Minutes workout duration limits during peak and non Minimum: 5 Minutes peak hours.
CHAPTER 5: MANAGER MODE 5.5 MANAGER MODE - DEFAULTS TAB MANAGER MODE FUNCTION & DEFAULTS DESCRIPTION MODIFIED Defaults Level Default: 1 This option controls the default program level. Max: 1 Min: 20 Age Default: 30 This option controls the default user's age used in the Max: 100 Min: 10 target HR calculations.
CHAPTER 5: MANAGER MODE 5.7 MANAGER MODE - LANGUAGE TAB MANAGER MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Language Select default language. This option allows the user to select a flag for a specific language. FLAG UNIT LANGUAGE LANGUAGE FLAG UNIT LANGUAGE FLAG UNIT...
CHAPTER 5: MANAGER MODE 5.8 MANAGER MODE - OTHER TAB ENGINEERING MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Other Asset Management This option allows fitness clubs to collect workout On or Off Default: Off data to a PC. Virtual Active This option control the Virtual Active function. On or Off Default: Off...
CHAPTER 6: ENGINEERING MODE 6.1 ENGINEERING MODE OVERVIEW The Engineering Mode allows the club owner to keep track of the technical settings and error history for the stepper. 1) To enter Engineering Mode, press ENTER, 2, 0, 0, 1, ENTER on the lower display. Engineering Mode will appear on the display (Figure A). 2) Follow the prompts to change the desired setting.
CHAPTER 6: ENGINEERING MODE 6.3 ENGINEERING MODE - STATISTICS TAB ENGINEERING MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Statistics This option displays the workout information for the unit. 6.4 ENGINEERING MODE - ERRORS TAB ENGINEERING MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Errors This option displays the error code history.
CHAPTER 6: ENGINEERING MODE 6.5 ENGINEERING MODE - CLUBS TAB ENGINEERING MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Clubs This option allows the club to select a screen Default: MATRIX header from a list. 6.6 ENGINEERING MODE - CLUB ID TAB ENGINEERING MODE FUNCTION &...
CHAPTER 7: SERVICE MODE 7.1 SERVICE MODE OVERVIEW The Service Mode allows an authorized service provider to test and store information on the stepper. 1) To enter Service Mode, press ENTER, 3, 0, 0, 1, ENTER on the lower display. Service Mode will appear on the display (Figure A). 2) Follow the prompts to change the desired setting.
CHAPTER 7: SERVICE MODE 7.3 SERVICE MODE - TEST TAB S7xe-02 Keypad - Old keypad - Includes Quick Start Key S7xe-03 Keypad - New keypad - Does NOT Include Quick Start Key SERVICE MODE FUNCTION & DEFAULTS DESCRIPTIONS Test Keypad This option is for a keypad test.
CHAPTER 7: SERVICE MODE 7.4 SERVICE MODE - LOG TAB SERVICE MODE FUNCTION & DEFAULTS DESCRIPTIONS Delete This option deletes key components replacement history. Create This option creates key components replacement history. 7.5 SERVICE MODE - DATE & TIME TAB SERVICE MODE FUNCTION &...
CHAPTER 8: TROUBLESHOOTING 8.2 ERROR CODES ON THE CONSOLE CODE CLASS DESCRIPTION SOLUTION 0x0441 When the UCB implements Check the machine type in a command, the LCB is not Engineering Mode. Check the receiving this command. console cable connections at the UCB and LCB.
CHAPTER 8: TROUBLESHOOTING 8.3 LCB LED INDICATORS LED INDICATOR DESCRIPTION LED 1 RPM (AC Plug In). LED 2 LED 3 +15V LED 4 Bus Voltage LED 5 RPM (Generator). LED 6 Status 1 (Program operation). LED 7 Status 2 (Resistance value in middle 1/2 VCC). LED 8 Status 3 (Digital Communication).
CHAPTER 8: TROUBLESHOOTING 8.4 TROUBLESHOOTING - DISPLAY ISSUES NO DISPLAY ON THE CONSOLE OR THE DISPLAY IS DIM WHEN RUNNING LED 9 LED 1 LED 8 LED 5 SYMPTOM: The console will not power up or the display is dim. CHECK POINT POSSIBLE ISSUE SOLUTION...
CHAPTER 8: TROUBLESHOOTING 8.5 TROUBLESHOOTING - ERROR 0x04A0 ERROR 0x04A0 (DIGITAL COMMUNICATION FAILURE) LED 1 LED 8 SYMPTOM: Error code 0x04A0 is displayed on the console. CHECK POINT POSSIBLE ISSUE SOLUTION LEDs 2, 3, 4, 6, and 7 should be ON. If they are OFF, the LCB is damaged.
CHAPTER 8: TROUBLESHOOTING 8.6 TROUBLESHOOTING - TOUCH PAD ISSUES ALL OR SOME OF THE FUNCTION KEYS DO NOT RESPOND POSSIBLE CAUSES: 1) The touch pad is not calibrated properly. 2) The UCB is damaged. SOLUTION: 1) Perform a touch pad calibration in Service Mode: a.
CHAPTER 8: TROUBLESHOOTING 8.7 TROUBLESHOOTING - HEART RATE ISSUES HEART RATE FUNCTION DOES NOT WORK OR IS READING INCORRECTLY POSSIBLE CAUSES: 1) The chest strap being used is not making good contact with the user's chest. 2) The chest strap is at a low battery status. 3) The chest strap is damaged.
Sections 8.8 - 8.11 will assist with diagnosing problems with TV and entertainment related equipment sold by Matrix FItness Equipment. The Matrix stepper includes an integrated TV that shows in the large display window. The TV is capable of being shown as a 7" or 15" screen (Figures A &...
CHAPTER 8: TROUBLESHOOTING 8.9 TV TROUBLESHOOTING - PICTURE FUZZY OR UNCLEAR 1) For a fuzzy or unclear picture, see the TV programming instructions in Section 10. If the TV is still fuzzy or unclear after programming: a) Check the coax connection at the entertainment port (Figure A). b) Remove the 5 screws holding the console to the console mast and check the coax connection at the console (Figure B).
CHAPTER 8: TROUBLESHOOTING 8.10 TV TROUBLESHOOTING - TV WILL NOT TURN ON 1) Remove the console back and check the electrical connections for the TV (Figures A & B). FIGURE A FIGURE B 2) After you have verified that all connects are secure, and the problem still persists, verify power at the outlet (Figure C). If the outlet is not outputting 120V, check the fitness room power.
CHAPTER 8: TROUBLESHOOTING 8.11 TV TROUBLESHOOTING - ENTERTAINMENT KEYPAD ISSUES ENTERTAINMENT KEYPAD IS NOT WORKING 1) SYMPTOM: a. The entertainment keypad (Figure A) is not responding. 2) SOLUTION: a. Remove the console and check the connection of the entertainment keypad (Figure B). b.
CHAPTER 9: PART REPLACEMENT GUIDE 9.1 CONSOLE REPLACEMENT 1) Remove the 4 screws holding the console to the frame (Figure A). FIGURE A 2) Disconnect the console cable and HR connections from the defective console and remove the console (Figure B). FIGURE B 3) Reinstall the wire connections to the new console.
CHAPTER 9: PART REPLACEMENT GUIDE 9.2 HEART RATE HANDLEBAR REPLACEMENT 1) Remove the console as outlined in Section 9.1. 2) Remove the 3 screws holding on the heart rate handlebar to the console mast being careful to support the handlebar (Figure A). FIGURE A 3) Carefully pull the wires from the console mast until the connectors are free and remove the defective handlebar (Figure B).
CHAPTER 9: PART REPLACEMENT GUIDE 9.3 HEART RATE GRIPS REPLACEMENT 1) Using a short Phillips screwdriver to remove the 3 screws holding the HR grip together (Figure A). NOTE: If you do not have a short screwdriver, you may need to remove the console to give access to the HR grip screws. 2) Once the 3 screws are removed, the HR grip can be split into 2 pieces (Figure B).
CHAPTER 9: PART REPLACEMENT GUIDE 9.4 CUP HOLDER REPLACEMENT 1) Remove the 2 screws holding the cup holder to the console mast (Figure A). FIGURE A 2) Remove the cup holder (Figure B). FIGURE B 3) Reverse Steps 1-2 to install a new cup holder.
CHAPTER 9: PART REPLACEMENT GUIDE 9.5 CONSOLE KEYPAD / OVERLAY REPLACEMENT 1) Remove the console as outlined in Section 9.1. 2) Remove the back cover of the console (Figure A). 3) Unplug and remove the faulty overlay (Figure B). FIGURE A FIGURE B 4) Clean the console area with alcohol to remove any left over adhesive (Figure C).
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CHAPTER 9: PART REPLACEMENT GUIDE 9.5 CONSOLE KEYPAD / OVERLAY REPLACEMENT - CONTINUED 6) Push the overlay / keypad ribbon cable through the hole in the console and plug it in (Figure E). 7) Match the overlay / keypad to the cutout in the console (Figure F). FIGURE E FIGURE F 7) Press down on the corners of the overlay / keypad to keep it in place.
CHAPTER 9: PART REPLACEMENT GUIDE 9.6 CONSOLE MAST REMOVAL 1) Remove the console as outlined in Section 9.1. 2) Remove the HR handlebars as outlined in Section 9.2. 3) Remove the 2 screws holding the stationary handlebar junction to the console mast and pull the handlebars away from the console mast (Figure A).
CHAPTER 9: PART REPLACEMENT GUIDE 9.7 UPPER STATIONARY HANDLEBAR REPLACEMENT 1) Remove the 2 screws holding the upper stationary handlebar junction to the console mast and lean it away from the console mast (Figure A). 2) Pull the defective upper stationary handlebar out of the upper stationary handlebar junction (Figure B). FIGURE A FIGURE B 3) Remove the 2 screws holding the bottom of the defective upper stationary handlebar to the lower stationary handlebar (Figure C).
CHAPTER 9: PART REPLACEMENT GUIDE 9.8 LOWER STATIONARY HANDLEBAR REPLACEMENT 1) Remove the upper stationary handlebar on the side with a defective lower stationary handlebar as outlined in Section 9.7. 2) Remove the 2 screws holding the lower stationary handlebar to the rear stabilizer (Figure A). FIGURE A 3) This will allow you to remove the lower stationary handlebar from the unit (Figure B).
CHAPTER 9: PART REPLACEMENT GUIDE 9.9 REAR STABILIZER COVER REPLACEMENT 1) Remove the 4 screws holding the rear stabilizer cover to the frame (Figure A). FIGURE A 2) Pull the rear stabilizer cover upward and off the unit (Figure B). FIGURE B 3) Reverse Steps 1-2 to install a new rear stabilizer cover.
CHAPTER 9: PART REPLACEMENT GUIDE 9.10 REAR STABILIZER REPLACEMENT 1) Remove the upper stationary handlebars as outlined in Section 9.7. 2) Remove the lower stationary handlebars as outlined in Section 9.8. 3) Remove the rear stabilizer cover as outlined in Section 9.9. 4) Remove the 4 screws holding the rear stabilizer to the frame and remove the stabilizer (Figure A).
CHAPTER 9: PART REPLACEMENT GUIDE 9.11 SHROUDS REMOVAL 1) Remove the 10 screws holding the right side shroud to the frame (Figure A). 2) Remove the 10 screws holding the left side shroud to the frame (Figure B). 3) Figure C shows the stepper with both shrouds removed. FIGURE B FIGURE A FIGURE C...
CHAPTER 9: PART REPLACEMENT GUIDE 9.12 LOWER CONTROL BOARD REPLACEMENT 1) Remove the right side shroud as outlined in Section 9.11. 2) Disconnect the 5 wire connections to the lower board (Figure A). 3) Remove the 2 screws holding the lower board to the frame, and remove the lower board. FIGURE A 5) Reverse Steps 1-4 to install a new lower board.
CHAPTER 9: PART REPLACEMENT GUIDE 9.13 GENERATOR BELT REPLACEMENT 1) Remove both shrouds as outlined in Section 9.11. 2) Loosen the 6 screws holding the generator to the frame (Figure A). 3) Loosen the eye bolt nut that applies tension to the generator belt (Figure B) and slide the generator towards the back of the unit to release the generator belt tension.
CHAPTER 9: PART REPLACEMENT GUIDE 9.14 GENERATOR REPLACEMENT 1) Remove the shrouds as outlined in Section 9.11. 2) Remove the 6 screws holding the generator to the frame (Figure A). 3) Remove the nut from the tension eye bolt (Figure B). FIGURE A FIGURE B 4) Once the nut from the tension eye bolt has been removed, the generator belt can be walked off the generator pulley (Figure C).
CHAPTER 9: PART REPLACEMENT GUIDE 9.15 CENTER AXLE REPLACEMENT 1) Remove the shrouds as outlined in Section 9.11. 2) Loosen the 6 screws holding the generator to the frame (Figure A). 3) Loosen the nut from the tension eye bolt (Figure B). FIGURE A FIGURE B 4) Once the nut from the tension eye bolt has been removed, the generator belt can be walked off the generator pulley (Figure C).
CHAPTER 9: PART REPLACEMENT GUIDE 9.16 DRIVE BELT REPLACEMENT 1) Remove the shrouds as outlined in Section 9.11. 2) Loosen the 6 screws holding the generator to the frame (Figure A). 3) Loosen the nut from the tension eye bolt (Figure B). FIGURE A FIGURE B 4) Once the nut from the tension eye bolt has been loosened, the generator belt can be walked off the generator pulley (Figure C).
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CHAPTER 9: PART REPLACEMENT GUIDE 9.16 DRIVE BELT REPLACEMENT - CONTINUED 6) Lift up on the center axle and walk the belt off of the drive pulley (Figure E). 7) This will allow you to drop the center axle out of the frame and to remove the drive belt from around it (Figures F). FIGURE F FIGURE E 8) Disconnect the 2 pedal belt springs from the around the drive axle set (Figure G).
CHAPTER 9: PART REPLACEMENT GUIDE 9.17 DRIVE AXLE SET REPLACEMENT 1) Remove the shrouds as outlined in Section 9.11. 2) Loosen the 6 screws holding the generator to the frame (Figure A). 3) Loosen the nut from the tension eye bolt (Figure B). FIGURE A FIGURE B 4) Once the nut from the tension eye bolt has been loosened, the generator belt can be walked off the generator pulley (Figure C).
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CHAPTER 9: PART REPLACEMENT GUIDE 9.17 DRIVE AXLE SET REPLACEMENT - CONTINUED 6) Lift up on the center axle and walk the belt off of the drive pulley (Figure E). 7) This will allow you to drop the center axle out of the frame and to remove the drive belt from around it (Figure F). FIGURE E FIGURE F 8) Disconnect the 2 pedal belt springs from the around the drive axle set (Figure G).
CHAPTER 9: PART REPLACEMENT GUIDE 9.18 PEDAL REPLACEMENT 1) Remove the shrouds as outlined in Section 9.11. 2) Remove the 4 screws under the pedal frame going up into the plastic (Figures A & B). FIGURE A 3) This will allow you to remove the pedal (Figure C). FIGURE C 4) Reverse Steps 1-3 to install a new pedal.
CHAPTER 9: PART REPLACEMENT GUIDE 9.19 PEDAL BELT REPLACEMENT 1) Remove the shrouds as outlined in Section 9.11. 2) Disconnect the pedal belt beneath the pedal frame by removing the 2 screws on the pedal re-tension bracket (Figure A). 3) This will allow you to remove the belt from the pedal frame (Figure B). FIGURE A FIGURE B 4) Disconnect the pedal belt spring from the drive axle set, and remove the pedal belt (Figure C).
CHAPTER 9: PART REPLACEMENT GUIDE 9.20 PEDAL ARM REPLACEMENT 1) Remove the shrouds as outlined in Section 9.11. 2) Remove the pedal as outlined in Section 9.18. 3) Disconnect the pedal belt beneath the pedal frame by removing the 2 screws on the pedal re-tension bracket (Figure A). 4) This will allow you to remove the belt from the pedal frame (Figure B).
CHAPTER 9: PART REPLACEMENT GUIDE 9.21 BATTERY REPLACEMENT 1) Remove the shrouds as outlined in Section 9.11. 2) Disconnect the 2 wires going to the battery (Figure A). FIGURE A 3) Remove the 2 wing nuts holding the battery to the frame (Figure B) and remove the battery. FIGURE B 4) Reverse Steps 1-3 to install a new battery.
CHAPTER 9: PART REPLACEMENT GUIDE 9.22 TESTING THE STEPPER ONCE THE UNIT OR REPLACEMENT PART IS FULLY INSTALLED AND ASSEMBLED AND PROPERLY PLACED ON THE FLOOR, USE THE FOLLOWING INSTRUCTIONS TO TEST THE MACHINE: 1) Enter Service Mode (ENTER, 3, 0, 0, 1, ENTER) and input the serial number of the console. Also set the Machine Type (See Section 7.2) and Keypad (See Section 7.3) and verify that the Date and Time are correct (See Section 7.5).
CHAPTER 10: STEPPER SPECIFICATION AND ASSEMBLY GUIDE 10.2 FASTENERS AND ASSEMBLY TOOLS QUANTITY PART # SKETCH DESCRIPTION PACKAGE COLOR 5MM ALLEN WRENCH PURPLE 6 MM ALLEN WRENCH PURPLE #2 PHILLIPS PURPLE SCREWDRIVER SOCKET HEAD SCREW YELLOW (M8 X 16L) LOCK WASHER YELLOW, GREEN, BLACK...
CHAPTER 10: STEPPER SPECIFICATIONS AND ASSEMBLY GUIDE 10.4 LEVELING THE STEPPER STABILIZING THE MATRIX STEPPER After positioning the stepper in its intended location, check its stability by attempting to shake it side to side. Shaking or wobbling indicates that your stepper needs to be leveled. Determine which leveler is not resting completely on the floor. Loosen the nut with one hand to allow the leveler to rotate.
CHAPTER 10: STEPPER SPECIFICATION AND ASSEMBLY GUIDE 10.5 TV PROGRAMMING INSTRUCTIONS Once the cardio equipment has been installed, and proper power and cable wiring is provided, The Television must be programmed to the club's channels and settings. Auto Scan - An auto scan will search for channel signals from the coax cable. It will tune in all channels that provide a signal. 1.
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CHAPTER 10: STEPPER SPECIFICATIONS AND ASSEMBLY GUIDE 10.5 TV PROGRAMMING INSTRUCTIONS - CONTINUED Auto Scan (continued): 9. If the channels are not coming in clearly after a channel scan (or if only some channels come in), follow Steps 4-7 to enter the Auto Scan sub-menu.
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CHAPTER 10: STEPPER SPECIFICATION AND ASSEMBLY GUIDE 10.5 TV PROGRAMMING INSTRUCTIONS - CONTINUED Closed Caption - Clubs will vary on whether they request the closed caption to be turned off or on. Please discuss this option with the club manager prior to adjusting this setting. 1.
CHAPTER 11: SOFTWARE UPGRADE GUIDE 11.1 SOFTWARE UPGRADE INSTRUCTIONS * An AC power cord is required to update software in the field. Plug in the unit prior to beginning the update procedure. ** All plug ins must be removed prior to updating software (for example, no IPod can be connected). Do not use the console while an update is in process.
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