Samsung WF42H5100A series User Manual page 34

troubleshooting
problEm
Fills with the wrong
temperature water.
Door locked or will not
open.
Does not drain and/or spin.
Load is too wet at the end
of the cycle.
Leaks water.
Has excessive suds.
Has an odor.
BETTER_WF42H5200-03397A-10_EN.indd 34
solution
• Turn both faucets on fully.
• Make sure the temperature selection is correct.
• Make sure the hoses are connected to the correct faucets.
Flush water lines.
• Check the water heater. It should be set to deliver a minimum 120 °F
(49 °C) hot water at the tap. Also check the water heater capacity
and recovery rate.
• Disconnect the hoses and clean the screens. The hose filter screens
may be plugged.
• As your washer is filling, the water temperature may change as
the automatic temperature control feature checks incoming water
temperature. This is normal.
• While your washer is filling, you may notice just hot and/or just
cold water going through the dispenser when you have selected
cold or warm wash temperatures. This is a normal function of the
automatic temperature control feature as your washer determines the
temperature of the water.
• Press the Start/Pause Button to stop your washer.
• Your washer door will remain locked during the heating portion of the
Sanitize Cycle
• It may take a few moments for the door lock mechanism to
disengage.
• Check the fuse or reset the circuit breaker.
• Straighten the drain hoses. Eliminate kinked hoses. If there is a drain
restriction, call for service.
• Close the door and press the Start/Pause Button. For your safety,
your washer will not tumble or spin unless the door is closed.
• Make sure the debris filter is not clogged.
• Use the High or Extra High spin speed.
• Use high efficiency detergent to reduce over–sudsing.
• The load is too small. Very small loads (one or two items) may
become unbalanced and not spin out completely.
• Make sure the door is firmly closed.
• Make sure all hose connections are tight.
• Make sure the end of the drain hose is correctly inserted and secured
to the drainage system.
• Avoid overloading.
• Use high efficiency detergent to prevent over–sudsing.
• Use high efficiency detergent to prevent over-sudsing.
• Reduce the detergent amount for soft water, small or lightly soiled
loads.
• Non-HE detergent is NOT recommended.
• Excessive suds collect in nooks and crannies and can cause foul
odors.
• Run cleansing cycles to sanitize the machine periodically. (Sanitize
Cycle or Self Clean+)
• Clean the door seal (Diaphragm).
• Dry the interior of your washer after the total cycle has finished.
34_English
2016/8/19 18:12:56