Samsung Galaxy S 6 Important Information Manual page 44

DISPUTE RESOLUTION
AND ARBITRATION
PLEASE READ THIS CAREFULLY; IT
AFFECTS YOUR RIGHTS
In those rare instances where your concern
is not resolved to your satisfaction through
calls to our customer care, you and Boost
each agree to try to resolve those disputes in
good faith after you provide written notice of
the dispute as set forth below. If the dispute
is not resolved, you and Boost agree that the
dispute will be resolved through individual
binding arbitration or small claims court,
instead of courts of general jurisdiction.
Mandatory Arbitration and Waiver of
Class Action
Instead of suing in court, you and Boost
agree to arbitrate all Disputes (as defined
below) on an individual, non-representative,
basis. You agree that, by entering into this
Agreement, you and Boost are waiving the
right to a trial by jury or to participate in a
class action or representative action. This
agreement to arbitrate is intended to
be broadly interpreted.
In arbitration, there is no judge or jury.
Instead Disputes are decided by a neutral
third-party arbitrator in a more informal
process than in court. In arbitration, there
is limited discovery and the arbitrator's
decision is subject to limited review by
courts. However, just as a court would,
the arbitrator must honor the terms of
the Agreement and can award damages
and relief, including any attorneys' fees
authorized by law.
"Disputes" shall include, but are not limited
to, any claims or controversies against each
other related in any way to or arising out of
in any way our Services or the Agreement,
including, but not limited to, coverage,
Devices, billing services and practices,
policies, contract practices (including
enforceability), service claims, privacy, or
44 Terms and Conditions effective 7-1-13