Appendix; Troubleshooting - Samsung SNC-B2315 User Manual

부 부 a ppendix

TROUblEShOOTING

PROblEm
I can't access the camera
from a web browser.
Viewer got disconnected
during monitoring.
I cannot connect to the
system using a tab browser
of Internet Explorer 7.0.
The camera connected to
the network is not detected
in the IP installer program.
Images overlap.
70_

Appendix

Check to make sure that the camera's Network settings
are appropriate.
Check to make sure that all network cables have been
connected properly.
If connected using DHCP, verify that the camera is able
to acquire dynamic IP addresses without any problem.
If connected using a DDNS URL, verify that the MAC
address has been properly entered.
If the camera is connected to an xDSL network, ensure
that Bandwidth is set to less than 600Kbps. Because xDSL
offers slow connection speed, setting Bandwidth high
results in network load and hinder network connection.
If the camera is connected to a router, verify that port
forwarding is properly configured.
Connected Viewers become disconnected upon any change
to camera or network configurations.
Check all network connections.
If the camera is connected over an xDSL network, it's pos-
sible for Viewer to disconnect under poor network condi-
tions.
When you try to connect to the system using a tab browser,
the same cookie information is shared, resulting in errors when
connected. Therefore, instead of using a tab browser, open a new
browser window to connect to the system.
Turn off the firewall settings on your PC and then search the camera
again.
Check whether two or more cameras are set to a single multicast
address instead of different addresses. If a single address is
used for multiple cameras, the images may overlap.
SOlUTION