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28
Problem
The machine does not work
The pump is too noisy
The coffee is too cold
The milk does not froth up
The coffee flow is too fast, and
it does not make a creamy
coffee
The coffee does not flow or only
drips
Coffee is leaking from the filter
edges
If you should have a problem that is not dealt with in the above table or is not
resolved by any of these solutions please contact an authorised service center.
Problem - Possible causes - Solutions
Possible causes
The machine is not properly
connected to the power supply
There is not enough water in the
tank (Ch. 4.5)
The temperature ready light (5)
was off when the switch (4) was
pressed.
Filter holder not fitted for
preheating (Ch. 5)
You are using the wrong type of
milk
There is not enough coffee in the
filter holder or the coffee is not
ground finely enough
The coffee is old or unsuitable
There is not enough water in the
machine
The coffee is too finely ground
Coffee is stuck in the filter holder
There is too much coffee in the
filter holder
The “Hot water/steam” knob (6)
is open
The machine needs descaling
The upper filter is blocked
The filter in the filter holder is
blocked
The filter holder has not been
fitted correctly into the coffee
outlet socket
The top edge of the filter holder
is dirty
The boiler washer is dirty or
worn out
There is too much coffee in the
filter holder
Solutions
Connect the machine correctly
to the power supply
Fill up the tank
Wait until the light goes on.
Preheat the filter holder.
Check the fat content of the milk
Add coffee (Ch. 5)
Try a different blend (Ch. 6)
Add water (Ch. 4.5)
Change type of coffee
Loosen it
Scoop some of it out using the
coffee measure
Close it
Descale it (Ch. 10)
Clean the filter element
Clean the filter (Ch. 9)
Insert the filter holder correctly
(Ch. 5)
Clean the edges of the filter
holder
Clean or change the washer
Scoop some of it out using the
coffee measure
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