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Troubleshooting & Technical Support
The TV has pixels (dots) that are always dark.
•
Your HDTV is precision-manufactured using an extremely
high level of technology. However, sometimes pixels may
not display correctly. These types of occurrences are
inherent to this type of product and do not constitute a
defective product.
The display image does not cover the entire screen.
•
Some programs have black bars on the top or sides of
the picture so that the picture keeps its original shape.
Examples include wide-screen movies and older television
programs.
•
Press the
button on the remote to change the width of
the image. See Changing the Screen Aspect Ratio on page
22 for an explanation of each option.
•
Adjust the video settings of the device that is the source of
the video (Blu-ray player, DVD player, cable or satellite box,
etc.).
When I change input source, the display image changes size.
•
The TV remembers the viewing mode on each input source.
may be noticeable.
•
See Adjusting the Picture Settings on page 24.
There is no sound.
•
Press Volume Up on the remote control.
•
Press the MUTE
•
Check the audio settings. See Adjusting the Audio Settings
on page 33. Ensure that the speakers are set to On.
•
Ensure no headphones are connected to the TV.
•
Check the audio connections of external devices (Blu-ray
player, game console, cable/satellite box) that are
connected to the TV.
•
If you are using an antenna, the signal strength of the
channel may be low. Ensure your antenna is connected
securely to the TV and move the antenna around the room
or close to a window for the best signal.
When I change input source, the volume changes.
•
The TV remembers the volume level on each input source. If
the volume level on the new input source is higher or lower
may be noticeable.
•
Use the Volume Up/Down buttons on the remote to adjust
the volume.
The V.I.A. Plus Apps are not working.
•
Be sure your TV is connected to the Internet. See Using the
Network Connection Menu on page 37. Instructions for
testing your connection are on page 38.
•
Restart the App by pressing the EXIT button to close the
App, then open the App.
•
Reboot your TV by pressing the POWER button on the
remote, then turn it back on.
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