Troubleshooting (Basic) - Panasonic UT-MA6 series Operating Instructions Manual

Troubleshooting (Basic)

Follow the instructions below when a problem has occurred. There is also an advanced
troubleshooting guide in the "Reference Manual". For a software problem, refer to the software's
instruction manual. If the problem persists, contact Panasonic Technical Support. You can also check
the computer's status in the PC Information Viewer
(è Reference Manual "Troubleshooting (Advanced)").
■
Starting Up
Cannot start up.
The power indicator or
battery indicator is not
lit.
You have forgotten the
password.
"Remove disks or other
media. Press any key
to restart" or a similar
message appears.
Windows startup and
operation is slow.
The date and time are
incorrect.
20
●
Connect the AC adaptor.
●
Remove the AC adaptor, and then connect it again.
●
If a device is connected to the USB port, disconnect the device, or set
[USB Port] or [Legacy USB Support] to [Disabled] in the [Advanced]
menu of the Setup Utility.
●
Check the [UEFI Boot] setting of the Setup Utility. [UEFI Boot] should
be set to [Enabled].
●
Supervisor Password or User Password: Contact Panasonic Technical
Support.
●
Administrator password:
•
If you have a password reset disk, you can reset the administrator
password. Set the disk and enter any wrong password, then follow
the on-screen instructions and set a new password.
•
If you do not have a password reset disk, reinstall (è page 15) and set
up Windows, and then set a new password.
●
If a device is connected to the USB port, disconnect the device, or set
[USB Port] or [Legacy USB Support] to [Disabled] in the [Advanced]
menu of the Setup Utility.
●
If the problem persists after removing the disk, it may be a flash
memory failure. Contact Panasonic Technical Support.
●
Start the Setup Utility (è
return the Setup Utility settings (excluding the passwords) to the
default values. Start the Setup Utility and make the settings again.
(Note that the processing speed depends on the application software,
so this procedure may not make Windows faster.)
●
If you installed a resident software after purchase, turn off the
residence.
●
Make the correct settings.
Perform either of the following procedures.
●
Long touch
●
Slide up from the middle of the Start screen with a finger.
Touch [Control Panel].
Touch [Clock, Language, and Region] - [Date and Time].
●
If the problem persists, the internal clock battery may need to be
replaced. Contact Panasonic Technical Support.
●
When the computer is connected to LAN, check the date and time of
the server.
●
The 2100 A.D. or later year will not be correctly recognized on this
computer.
Reference Manual "Setup Utility") to
at the bottom left corner of the desktop screen.