Philips hts5120 User Manual page 20

9 Troubleshooting
Warning
•
Risk of electric shock. Never remove the
casing of the product.
To keep the warranty valid, never try to repair the
product yourself.
If you have problems using this product, check the
following points before you request service. If you
still have a problem, register your product and get
support at www.philips.com/welcome.
If you contact Philips, you will be asked for the
model and serial number of your product. The
model number and serial number are on the back
or bottom of your product. Write the numbers
here:
Model No. __________________________
Serial No. ___________________________
Main unit
The buttons on this home theater do not work.
•
Disconnect the home theater from the
power outlet for a few minutes, then
reconnect.
Picture
No picture.
•
Ensure that the TV is switched to the
correct source for the home theater.
No picture on HDMI connection.
• Check if the HDMI cable is faulty. Replace
with a new HDMI cable.
•
If this happens when you change the HDMI
video resolution, press HDMI repeatedly
until picture appears.
Sound
No sound from subwoofer
1
In Standby, press and hold
remote control until [PAIRING] flashes on
the main unit.
2
Press and hold PAIR on the subwoofer
until the blue and green indicators on the
subwoofer flash alternately.
EN
18
(Stop) on the
3
If the wireless connection succeeds, [PAIR
OK] is displayed and the green indicator on
the subwoofer lights up.
•
If the wireless connection fails,
FAIL] is displayed, and the blue and green
indicators on the subwoofer remain lit.
Check whether there is any interference
from nearby electronic devices. Remove the
conflict or strong interference, then repeat
the above procedures.
No sound.
• Ensure that the audio cables are connected
and select the correct input source (for
example, AUDIO SOURCE, USB) for the
device you want to play.
No sound on HDMI connection.
•
You might not hear any sound if the
connected device is not HDCP (High-
bandwidth Digital Content Protection)
compliant or only DVI compatible. Use an
analog or digital audio connection.
•
Ensure that the
No sound from TV program.
•
Connect an audio cable from the audio
input on the home theater to the audio
output on the TV, then press AUDIO
SOURCE repeatedly to select the correct
audio source.
Distorted sound or echo.
• Ensure that the TV volume is muted or set
to minimum if you are playing audio through
the home theater.
Audio and video are not synchronized.
• 1) Press and hold
+/- within five seconds.
Play
Disc cannot be played.
•
Clean the disc.
•
Ensure that the home theater supports the
disc (see 'Product specifications' on page
17).
•
Ensure that the home theater supports the
region code of the disc.
•
For DVD±RW or DVD±R, ensure that the
disc is finalized.
[PAIR
[HDMI Audio] is enabled.
AUDIO SYNC. 2) Press